(Closed) Etsy buyers, what do you look for in an Etsy store or seller?

posted 7 years ago in Weddingbee
Post # 3
Member
6065 posts
Bee Keeper
  • Wedding: January 2012

After getting very badly burned by one seller on etsy, I must see over 10 positive reviews and no negative reviews before I feel comfortable buying from a seller.

So ratings and my interest in the product are my primary factors in whether I will buy from a specific seller on etsy.

 

Post # 4
Member
6248 posts
Bee Keeper
  • Wedding: August 1900

I make sure the comments say that the picture is an exact representation of the item (e.g. I won’t be suprised by receiving an item of different color).

I check the reviews to see that customers were satisfied with the buyer AND the item.

It’s also a bonus when the seller has a “sale” that makes it worthwhile to splurge on an item.

Post # 5
Member
1046 posts
Bumble bee
  • Wedding: April 2012

I always message sellers just to ask little questions.  If they don’t respond, or are bitchy about it I move on.  It takes longer but most of the time (probably 80%) the seller is MORE than happy to gush over their own work and will answer all my questions to the fullest. Once I’ve established it’s someone who really cares about what they do and is willing to talk to me I feel much safer.  However, I don’t buy stuff on etsy like little things.  I’m talking about my invitation suite, our rings, jewellry, hair flair kind of stuff!

Post # 6
Member
400 posts
Helper bee
  • Wedding: March 2011

What do look for in an Etsy seller/store?

Usually just that SOME form of effort has been put into the presentation, it doesn’t make or break my sale, but I always appreciate when sellers have taken the time to make a store “banner” or set up a nice shop description. Positive feedback.

What makes you choose to buy from one seller instead of another? 

Presentation of products, positive feedback, communication from seller.

What makes one store or seller stand out from another?

Definitely the pictures of items, since you can’t physically touch or look at in person, I choose to pick an item that has very detailed pictures. 

What turns you off a store/seller?

Lack of effort to communicate…since everything is online, I really appreciate when sellers extend their “customer service” via e-mail…giving me a heads up on shipping status, telling me additional information, just anything that implies they took time and effort with my purchases makes me instantly feel better. Once time I had an Etsy seller call me on the phone to talk to me (not a normal scenario) but it still made me feel better and confident with my purchase (and it turned out wonderful)

I also don’t like when people don’t take the time to describe items…I know there’s only so much you can say about um…a cake stand or something, but I like to have detailed information when I’m about to by something I’ve never physically touched!

Also, negative feed back is an obvious turn off.

Are there policies that make you totally reject a store/seller?

Unwilling to negotiate if something were to show up damaged or not as described. 

Are the ratings a big determining factor?

Yes, since you can’t meet a seller or see their product in person, ratings are another indication that the seller is legit.

 

Hope to help!

Post # 7
Member
5762 posts
Bee Keeper

I really don’t care about the fluff, but am more inclined to buy based on price and feedback. I do a ton of research on an item I’m interested in if its something I can’t do myself, so I can sit and look through 135 pages of things (like earrings) before I’ll buy.

They have to also have GOOD pictures and answer any questions I have in a timely manner.

Post # 8
Member
6394 posts
Bee Keeper
  • Wedding: September 2011

What do look for in an Etsy seller/store?

Honestly, a good balance between price and quality is No. 1 for me. Also, uniqueness of the item.

 

What makes you choose to buy from one seller instead of another? 

 

If it’s not price, it’s usually shipping and handling or how quickly I can get it. I’m cheap, lol.

What makes one store or seller stand out from another?

 

Honestly, I tend to search looking for a specific item, so I don’t really pay that much attentino as long as they have good reviews.

What turns you off a store/seller?

 

Bad reviews, high prices, or those weird knitted dolls. Or if they try to sell play-doh sculptures and pass it off like it’s art :/.

Are there policies that make you totally reject a store/seller?

 

If there was a super strict no-return policy or something, yes, that would make me wary.

 

Are the ratings a big determining factor?

As long as they’re generally positive, I’m good with taking a chance.

Post # 9
Member
1723 posts
Bumble bee
  • Wedding: June 2012

Comminucation.  That pretty much answers all of your questions for me.  Positive reviews are helpful absolutely.  Usually, I’ll send some message with a question just to see if they respond.  If they don’t, I won’t buy from them.

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