What do look for in an Etsy seller/store?
Usually just that SOME form of effort has been put into the presentation, it doesn’t make or break my sale, but I always appreciate when sellers have taken the time to make a store “banner” or set up a nice shop description. Positive feedback.
What makes you choose to buy from one seller instead of another?
Presentation of products, positive feedback, communication from seller.
What makes one store or seller stand out from another?
Definitely the pictures of items, since you can’t physically touch or look at in person, I choose to pick an item that has very detailed pictures.
What turns you off a store/seller?
Lack of effort to communicate…since everything is online, I really appreciate when sellers extend their “customer service” via e-mail…giving me a heads up on shipping status, telling me additional information, just anything that implies they took time and effort with my purchases makes me instantly feel better. Once time I had an Etsy seller call me on the phone to talk to me (not a normal scenario) but it still made me feel better and confident with my purchase (and it turned out wonderful)
I also don’t like when people don’t take the time to describe items…I know there’s only so much you can say about um…a cake stand or something, but I like to have detailed information when I’m about to by something I’ve never physically touched!
Also, negative feed back is an obvious turn off.
Are there policies that make you totally reject a store/seller?
Unwilling to negotiate if something were to show up damaged or not as described.
Are the ratings a big determining factor?
Yes, since you can’t meet a seller or see their product in person, ratings are another indication that the seller is legit.
Hope to help!