(Closed) Etsy dilemma: would you think it's fair?

posted 3 years ago in The Lounge
Post # 2
Member
2178 posts
Buzzing bee
  • Wedding: May 2013

she gave you the wrong address? like mistyped a number or something or gave you a totally random not the same in any way address?

I think that I might escalate to etsy because this could be the beginning of a scam (ie he said/she said – you never returned it/it wasn’t returned in the 10 day window for returns etc)

 

Post # 4
Member
10019 posts
Sugar Beekeeper
  • Wedding: September 2012

I would wait to give a review until you get your money back.  How are her other reviews, anything negative?  You’re being kind in assuming she accidentally gave you the wrong address instead of purposely having done so.  Hopefully it was an honest mistake and can be corrected once you re-ship the item to the correct address and receive your refund.  Fingers crossed for you, this isn’t something you should be having to deal with so close to your wedding. 

Also, what are you going to do about not having a bolero that fits in time for your wedding?

Post # 5
Member
728 posts
Busy bee

I agree that I would wait to give the review until you get your money back but I see no problem giving a bad review if you weren’t satisfied with the product which you obviously werent. I wouldn’t say anything about the bad address though if that really was just a mistake.

Post # 8
Member
10019 posts
Sugar Beekeeper
  • Wedding: September 2012

Glad you found a new bolero you’re happy with.  More than likely you’ll get your refund, hope so!

Post # 9
Member
5954 posts
Bee Keeper
  • Wedding: May 2014

naturalflight:  Start up a file with etsy. I had to do that once to get something resolved.

Post # 10
Member
486 posts
Helper bee
  • Wedding: October 2014

It seems to me that the issue right now is in the hands of the post office or whatever mail carrier you used.  It might be worthwhile to try to file a claim with them.  If it is not arriving back to you, I would reach out and see if they can track the package down.  Since you got tracking you obviously have record that you mailed the product back to the address initially given by the seller.  If the post office can’t find the package and it is gone for good, I would talk to the seller about what can be done in terms of a refund.  Ultimately, the package did not arrive to her bacuase of her typo and you did everything right on your end so hopefully she would be willing to still refund your money.  If you contact the postal carrier, I would keep documentation of it to share with the seller.  Once you have a solution, then I would write the review accordingly.  Even though the product didn’t work out, if she ultimately handles this well, I would make sure to include that in the review (you weren’t happy with the product for XYZ reason but the seller was great because ABC reasons).  I hope you get this all sorted out!

Post # 11
Member
659 posts
Busy bee

Poor fit, can’t get her own address right, etc. I would leave bad feedback and move on. For some reason, it’s hard for females to leave bad feedback, but it’s business. 

Post # 12
Member
5886 posts
Bee Keeper
  • Wedding: April 2013

naturalflight:  Don’t give a review at all until this whole situation is closed (IE, the return has bee completed).  It doesn’t make sense to reveiw a service when you haven’t completed the transaction yet.

Post # 13
Member
327 posts
Helper bee
  • Wedding: July 2017

I’m an Etsy seller and let me tell you that reviews are everything! I’ll do anything possible to appease people so that I get the best reviews possible. I will say that mistakes happen. I’ve made mistakes before regarding my own shop and I’ll always try and fix it so that the customer is happy. I think the seller is being fair considering the price of the item. She doesn’t know you and let me tell you that there are alot of shady people out there who will try and steal from you. Most of my items are made to order and I won’t start making them until I receive payment because I’ve been burned too many times with people ordering things and then not paying for them or changing their minds. You have to protect yourself as a seller.  

My policy is set up so that the customer can keep their product if they want to and I will still send a full refund if they are unhappy….although my products are significantly less expensive. Most people will return the product anyway and I always pay for return shipping. I’ve also learned that double checking addresses is SUPER important. I once had a wholesale order that I worked for weeks on and I sent it to the address on the woman’s signature only to later find out that that address was a new shop in the center of a city that she was opening that was not open at the time the package was sent. Basically, the package went missing and we assumed it was either stolen off the street or the post office had held onto it as they knew the store wasn’t open yet. After several days of misery dealing with the USPS my customer hunted down the box at a random USPS warehouse…it was quite the lesson for me….always double check addresses with the receiver.

I’m sure the seller will return your funds once she receives the package. I know it is hard but try and be patient with the process and rememer that when you buy from Etsy you are buying from people like me and you and not some huge corporation that can afford to take large losses to appease a customer.

Post # 15
Member
119 posts
Blushing bee
  • Wedding: March 2017 - Ceremony: Cellon Oak Park; Reception: Alachua Woman\'s Club

In my opinion the seller should refund you regardless of whether the bolero shows up or not. You mailed the package to the address she provided and have documentation of doing so. You fulfilled your end of the deal. She gave you the incorrect address. Whether it was an accident or not, it was still her mistake. Why should you lose money because she gave you the wrong address? I would definitely wait until the matter is fully resolved before leaving feedback but I wouldn’t drop the matter without receiving a refund.

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