(Closed) Etsy dispute – please help!

posted 6 years ago in Paper
Post # 3
Member
110 posts
Blushing bee
  • Wedding: May 2012

I’m an Etsy seller who also does invitations.  While it’s standard to have a policy where re-prints will result in an additional fee and also standard for the seller to not be responsible for shipping mistakes, sellers are also in the customer service business, so I can’t imagine refusing to work with a client over something that was ultimately my mistake.

Has she admitted that she made the mistake by writing the address incorrectly?  If so, then I would imagine Etsy would have to side with you, but I haven’t had this happen before so I can’t say for sure.

Post # 4
Member
1715 posts
Bumble bee
  • Wedding: July 2012

To be honest where talking the computer its not like she was trying to read some scratchy hand writting. How long as it been since you put up the complaints? Also do you know what post office your invites are at? They should have been able to find the location using the zip code and a little common sense really. I hope you have luck in the next few days.

Post # 5
Member
2725 posts
Sugar bee
  • Wedding: November 2011

I have had packages go into nowhere land of the post office and never to be found. If you didn’t insure it you won’t get your money back. Basically the tracking means nothing without insurance. Frown

I hope paypal & etsy do side with you since it was HER mistake on the address!!

Post # 6
Member
4803 posts
Honey bee
  • Wedding: August 2012

I hope the originals show up for you.  If the seller put the wrong address on them then she should be willing to work with you; it is ultimately her mistake.  Do you have a copy of what address you sent to her?  A receipt from Etsy? Do you have an email where she admits that she wrote the wrong address?

Post # 9
Member
1855 posts
Buzzing bee
  • Wedding: September 2012

While the PITA factor would be high, would the seller be willing to give you the digital files so that you can at least print them yourself/have them printed by someone else and get them out the door?  Or were they specialty/letterpress that you wouldn’t be able to duplicate on your own?  While it was her fault, I can understand that she’s probably thinking about the cost of materials/time involved in doing a reprint.  Fingers crossed that they turn up soon!

Post # 10
Member
868 posts
Busy bee
  • Wedding: November 2011

Did she tell you that she used the I instead of the L on the package?  If she didn’t, then how do you know that is what she did?  If she admits that she made a mistake, she should re-print them free of charge.

I’ve had the wrong street address but the correct zip code on my mail (way to go At&T) and it STILL made its way to my house!

Post # 12
Member
868 posts
Busy bee
  • Wedding: November 2011

@hisprettygirl:  Gah, that’s so cruddy!  I think you guys will do a great job re-creating them.  I did our invites DIY and I loved them more than any other ones I could find!

Post # 13
Member
822 posts
Busy bee
  • Wedding: May 2012

the seller is responsible for ensuring that an item gets to the buyer. if the post office loses the package, it’s between the seller and the buyer.  Your contract is with the buyer and the seller’s contract is with the post office. Insurance exists to protect the person shipping the package.  If the person shipping didn’t purchase insurance, it’s not the buyer’s fault.  On ebay, seller’s can’t even add insurance as an option anymore (forcing buyers to pay for it) so that’s very telling of ebay’s views on this.  they can add it to overall shipping and handling upfront but cannot make buyers pay for it at an additional cost.  and remember ebay and paypal are the same company.

also once you agree to purchase something from a buyer.  there is a binding contract that both must adhere to.  i just went through this with a seller on ebay.  he changed the terms of the original agreement after the sale — including downgrading the shipping method i paid for.  i called him out on this and then he started to get really unpleasant with me.

he also asked me violate ebay terms.  i contacted ebay to get their advice and they advised me to not do what he instructed.  i think the dispute process automatically makes a decision without anyone actually reviewing it.  they initially ruled in his favor.  i disputed this.  the package never arrived.  he provided some bogus delivery confirmation to me and ebay.  for items over $250, he was required to pay for signature confirmation.  He was too cheap to do so.  When I sell expensive items, I always add insurance and pay for it on my own because I know that ultimately, I am responsible it the item is damaged or loss.

My dispute was sent to their special department (where i believe actual people read through the various messages between me and the buyer) and they gave me a full refund.  i was very professional and reasonable in my communication with the seller.  after i pointed out what the seller did wrong to him, his communication with me was rather unprofessional. ebay encouraged me to leave negative feedback.  i did so stating only the facts.  i didn’t attack the seller.  he responded to my feedback inappropriately.  he continued to violate ebay terms so i reported this to ebay. i wonder if ebay is now monitoring his account because i know ebay wants to make they only have good buyers and sellers using their site. 

file a dispute with paypal. you can go through the etsy resolution center http://www.etsy.com/help/article/34 but it says that it can take up to 5 weeks.  remember you only have 45 days to dispute an item purchased through paypal.  i would still report the seller to etsy because if the seller is not providing good customer service, their shop should be suspended.

when you involve paypal, remember to be professional and reasonable.  state only the facts and remain calm. 

 

 

Post # 14
Member
1595 posts
Bumble bee
  • Wedding: May 2013

I would HOPE they would land somewhere, someone would open them up and read the invites which have your return address and phone number I presume?

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