- 10 years ago
With the other Etsy thread talking about dealing with a bad seller, I wanted to share my little story about dealing with a terrible, terrible customer.
So first, I changed a few words for her here and there. Sent her another proof. Still not British enough apparently. She had more changes. Another proof. More changes. Now I feel like a doormat, as I have done 2x the amount of work required by my sale. I told her, this is really the final time I can work on this, unless you can pay me for additional time. She FREAKED OUT. Had her fiance e-mail me, said I was trying to “scam” her., etc, etc. He told me to send him my full-quality proofs, refund their money, and that he would learn Illustrator himself so he could finish them. I simply told him no and that we were finished.
Five months later, I googled their names, just to see if it would be okay to put this in my portfolio. I find out that their wedding was in the New York Times Style Section. Oh, why you ask? BECAUSE THEY ARE THE CEO and VICE PRESIDENT OF TWO MAJOR TRAVEL WEBSITES.
Oh my god. I wanted to just…punch someone in the face! They were freaking out over paying my little $60 design charge and more money for additional proofs, when this guy is like, on the Forbes list!? Still makes me mad.
Here’s the design that caused all this drama. There was an enclosure card too, where most of the changes were made.