(Closed) Etsy-It goes both ways.

posted 10 years ago in Money
Post # 32
Member
1870 posts
Buzzing bee
  • Wedding: February 2011

@ILikePink: I’m not defending your customer’s behavior, but for your own sake, I’d advise you to explain the entire print process step-by-step on your shop site (if you haven’t already) because a lot of people don’t understand the printing/design process. For example, lot of people are also surprised at extra charge if a reprint required because they don’t connect that the paper and supplies are a real cost, even if the print house/designer is just trying to break even. In this case, you might want to specify “The first proof is to make sure the design, spelling, grammar etc. are correct and I will make changes as you like, provided that it doesn’t require redoing the entire design. After I make those changes, then I will submit a second proof. This second proof is a final blueline. More than 2 changes on the blueline requires a 10% additional charge” or whatever.

I worked for a print house for a short time as the person doing customer service and it was hell.

Post # 35
Member
6392 posts
Bee Keeper
  • Wedding: September 2011

@ILikePink: I did some design work for college and it’s so flipping frustrating. People think you can just open the file and switch some words around, but saving everything in different formats just makes it so time-consuming. 😛

Post # 36
Member
566 posts
Busy bee
  • Wedding: November 2011

@PumpkinSpiceChai: I think it’s okay for her to vent about it. If it’s okay for us to post our experience with vendors then it’s fine for her to post her experience with clients. I think this is a special situation and if she doesn’t usually put her client’s business out over the internet then it’s just a cautionary tale about working with people.

Post # 37
Member
459 posts
Helper bee
  • Wedding: April 2010

I second that as someone who knows little about design, I would not assume that “I do two proofs” means “My fee includes two opportunities for edits, and that’s it.” I would also be mad if I was charged more mid-design. It’s always best to be as clear as possible when describing your policies, because some people just don’t get it (like myself)!

Post # 38
Member
2865 posts
Sugar bee
  • Wedding: September 2010

@ILikePink: Hahahaha! I love your reference to “Word”. “I have a logo in Word” is one of my favorites.

I’m a designer professionally and I talk all the time about my “magical art machine” that I just feed all my clients’ crazy ideas into and out comes a finished project.

People just don’t get it. I once had a client ask to rearrange pages in a 30 page booklet the DAY before it was suppose to go to press. Yeah…I told them no way in hell. It’s beautiful and just won an award. 🙂

Post # 40
Member
330 posts
Helper bee
  • Wedding: April 2010

@ILikePink: “I quit for a while because honestly, brides are effin’ crazy sometimes.” I know! That’s exactly why I’m not a wedding planner anymore. It was fun for a while, but the crazies really get to you.

Post # 41
Member
1801 posts
Buzzing bee
  • Wedding: June 2010

@Jenn23: I know what you mean on being uncomfortable with Etsy.  I ordered a hair clip from a seller.  She sent me several “examples” of her work and I loved them so I picked one to be made for me.  She sent me a photo proof of it and it was nothing like what the original photo showed, but I didn’t know what to do.  I suggested some changes and she sent me the final product photo, and it still looked awful, nothing close to the original.  I felt so uncomfortable that I ended up paying for the clip and getting it, but I found a different clip to wear for the wedding.

Post # 42
Member
343 posts
Helper bee
  • Wedding: September 2010

That’s so frustrating! As a graphic designer I know exactly how you feel!!! And it’s always the minor changes that cause the most stress!! I would put in a clause that you will do 2 revisions for X amount. After that there is an extra charge per revision. This way it’s out on the table before you start.

Good luck!

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