Post # 32
I’m not defending your customer’s behavior, but for your own sake, I’d advise you to explain the entire print process step-by-step on your shop site (if you haven’t already) because a lot of people don’t understand the printing/design process. For example, lot of people are also surprised at extra charge if a reprint required because they don’t connect that the paper and supplies are a real cost, even if the print house/designer is just trying to break even. In this case, you might want to specify “The first proof is to make sure the design, spelling, grammar etc. are correct and I will make changes as you like, provided that it doesn’t require redoing the entire design. After I make those changes, then I will submit a second proof. This second proof is a final blueline. More than 2 changes on the blueline requires a 10% additional charge” or whatever.
I worked for a print house for a short time as the person doing customer service and it was hell.
Post # 33
@wreathartist. I did about 30 custom invitation jobs, and every single one of them went great but this one. My etsy shop is just a side thing while I am in college, but I think it’s a great resource. I buy stuff off it all the time. Too much stuff.
Post # 34
@JennyW1. I thought I was clear enough with my shop policies, but it’s like geez, no matter what you say some people are just going to try to milk you for everything. I just went back and looked at my g-mail to see how many times I sent these proofs, and it was seven times. When I think of two proofs, I think of this exchange.
Buyer sends text and a detailed request of what they want.
I send an e-mail back, restating their requests.
They okay that proposal.
I make the first proof.
They correct any errors or make changes in color, text, etc.
I submit another proof with these corrections.
They tell me any changes they want on this proof.
I send back the final.
Now, I would think at this point the only changes I should be obligated to make are those that in which I made a mistake. Like, if I misspelled something after changing a font or something. But this was the stage that this customer requested 5 more changes, in separate requests, which were all words she wanted to sound more British. Ergh.
Post # 35
I did some design work for college and it’s so flipping frustrating. People think you can just open the file and switch some words around, but saving everything in different formats just makes it so time-consuming. 😛
Post # 36
I think it’s okay for her to vent about it. If it’s okay for us to post our experience with vendors then it’s fine for her to post her experience with clients. I think this is a special situation and if she doesn’t usually put her client’s business out over the internet then it’s just a cautionary tale about working with people.
Post # 37
I second that as someone who knows little about design, I would not assume that “I do two proofs” means “My fee includes two opportunities for edits, and that’s it.” I would also be mad if I was charged more mid-design. It’s always best to be as clear as possible when describing your policies, because some people just don’t get it (like myself)!
Post # 38
Hahahaha! I love your reference to “Word”. “I have a logo in Word” is one of my favorites.
I’m a designer professionally and I talk all the time about my “magical art machine” that I just feed all my clients’ crazy ideas into and out comes a finished project.
People just don’t get it. I once had a client ask to rearrange pages in a 30 page booklet the DAY before it was suppose to go to press. Yeah…I told them no way in hell. It’s beautiful and just won an award. 🙂
Post # 39
@Camrie Hahaha…Magical Art Machine.
Post # 40
@ILikePink: “I quit for a while because honestly, brides are effin’ crazy sometimes.” I know! That’s exactly why I’m not a wedding planner anymore. It was fun for a while, but the crazies really get to you.
Post # 41
I know what you mean on being uncomfortable with Etsy. I ordered a hair clip from a seller. She sent me several “examples” of her work and I loved them so I picked one to be made for me. She sent me a photo proof of it and it was nothing like what the original photo showed, but I didn’t know what to do. I suggested some changes and she sent me the final product photo, and it still looked awful, nothing close to the original. I felt so uncomfortable that I ended up paying for the clip and getting it, but I found a different clip to wear for the wedding.
Post # 42
That’s so frustrating! As a graphic designer I know exactly how you feel!!! And it’s always the minor changes that cause the most stress!! I would put in a clause that you will do 2 revisions for X amount. After that there is an extra charge per revision. This way it’s out on the table before you start.