Post # 1
Long story short: I ordered my wedding invites on Etsy. Shipper marked incorrect address. USPS “lost” my package for nearly a month. Seller refused to reprint/ship new ones, saying they were likely to arrive “any day now.” Last week I disputed the charges through Etsy, PayPal, and my VISA card so I could get my $$ back and order new invites. It wasn’t until after I did that that she sent me an email and said she’d do whatever it took to make it right. I said if they didn’t arrive the next day, she should reprint and overnight them. She agreed. Finally, the next day, they arrived.
Today I saw on my bank account that my VISA card credited me the amount. I contacted them and said to send it back to her, since they finally arrived.
I left neutral feedback on Etsy, basically explaining the situation. She sent me a “Kiss and Make Up” – I’ve never received this before, but it seems to me like she should offer a little something…? If you’re unfamiliar with this (I was), she wants me to change my neutral feedback to positive.
Personally, as a buyer, I would want to know that someone had a serious issue with an order. I wasn’t unfair – I think I was quite cordial, but to-the-point, and I told people to leave LOTS of time to order.
Was I unfair? Should I change this? I want to be polite to her – it’s her business – but I also think people should know. You don’t get positive reviews unless the experience really is positive, right?
Post # 3
Did you give the wrong address? Or did she write the address wrong? In the first case, I’d give positive feedback since it wasn’t her fault and in the second case I think neutral reflects your experience.
Post # 4
I would not change it. I would be very explicit about what went wrong too, since the point of the reviews is for brides to be informed when deciding on a vendor.
She can’t sugar you up to change your opinion when the actual experience was a s*$-fest.
She’s lucky you left a neutral feedback instead of a negative one.
Post # 5
She used the wrong address – both the street name AND the numbers were slightly incorrect – just enough for USPS to get confused and drop my package for weeks.
@LuckyJuls – I agree, people should be informed. I might have made a different choice if I read a review about things being WAY delayed. True, it wasn’t negative feedback.
Maybe I can fanangle my way into a good discount for Thank You cards…?
Post # 6
If she makes it right with a discount or patial refund/free stuff, I’d change it. I appreciate and will give second chances to vendors who correct their mistakes, no problem. People are human, things happen.
But to just change it because she asked pretty please with a cherry on top, no. I value honest feedback as a buyer when making decisions about who to trust with my time and money.
Post # 7
@KatyElle: I agree – If she gives you a partial refund or discounted thank yous or something, I’d change it to positive (but still leave in the comment portion what happened with the shipping while explaining that the seller did ultimately make up for it).
Otherwise – leave it as neutral. I think that seems quite fair.
Post # 8
I’ve had one of these, but it was expensive, time-sensitive textbooks on eBay. The seller royally messed up (tried selling a 2001 out-of-date textbook as a Like New $300 2011 textbook) and while he tried to make it right when I disputed it, I still gave him neutral feedback. When he found it, he emailed me and tried to entice me with a 15% off coupon, to which I politely declined because it was the way I felt when it happened and I didn’t want to diminish my consumer review for 15% and have someone else go through what I did.