Post # 1
I paid a whole lot of money for a dress that 1) arrived four weeks late (9 days before my wedding) 2) Does not match the measurements I sent and 3) got one detail wrong that I kinda think messes up the whole darn thing.
I am sitting here made kind of dumb by this crazy Midwestern heatwave wondering what to do– on the customer service side of things (I’ve already figured out the crying, probably getting to a tailor ASAP, and accepting the dress for what it is side of things).
And YES, I realize now that this is the danger of Etsy and my options are very, very limited. I’m just wondering what YOU would do. Dispute the charge on your credit card? Complain to the seller and hope she’ll take it back (not likely…)? Something else?
Post # 3
I would open a complaint and dispute the charges. you didnt get what you were suppose to that you paid for! How bad is it…do you think you can post picture of what it was suppose to look like and what you got…that way we can see what you are talking about!
Also if it arrived 4 wks late…I doubt the seamstress can handle gettting another one to you. How bad are the messurements off…can you take it and have it fixed?
Post # 4
The measurements aren’t horribly off. Mostly I am worried about the bust. It’s basically bra cups–and the cups are too small. I’m not sure how the tailor will be able to fix it without reconstructing them. And since they are sewn into lace I’m not sure how that will go either.
The big problem with the design is that it is made of lace. The lace is has no underlayer in back to show it off. Or at least it is supposed to not have an underlayer, except that she made the back about five inches too high. And again, it is sewn into the lace.
Post # 5
That really is a tough one. Well all I can tell you is try and breath at this point. I know if you can find a good seamstress they can fix anything but you will not know exactly what they can fix until you show them what you are having a problem with! I would difinently get it ot a seamstress ASAP….they will beable to tell you if they can fix it or not. As for as the lady from Etsy…I would fial a complaint. As for as I know they are just like ebay…just with out the bidding!
Transaction concerns or disputes
We hope that your shopping experience on Etsy is smooth and hassle-free. In the event of a transaction dispute, Etsy encourages the buyer and seller to resolve the situation through Etsy Conversations, email and by submitting fair, honest feedback (see Feedback). The policies below describe various types of transaction disputes and the roles of the seller, the buyer and Etsy in each scenario.
Dissatisfaction with item or service
A buyer may not be completely satisfied with a purchase or transaction experience. Etsy recommends that the buyer communicate with the seller by Etsy Conversations or email to resolve the matter. Etsy encourages buyers to submit fair, honest feedback (see Feedback). Sellers are encouraged to consider customer service best practices.
- The seller must accurately describe the item in the listing (see Shops and Listings).
- The seller must comply with the transaction agreement or according to the terms in the seller’s Shop Policies.
This is from the etsy customer service.
Basicly its telling you to contact the seller and if nothing is resovled contact them!
Post # 6
Maybe you could take it to someone local & see if they can fix it? Sorry you are having to go through this. :/