(Closed) Etsy seamstress really sucked. What to do?

posted 7 years ago in Dress
Post # 3
Member
333 posts
Helper bee
  • Wedding: October 2011

I would open a complaint and dispute the charges. you didnt get what you were suppose to that you paid for! How bad is it…do you think you can post picture of what it was suppose to look like and what you got…that way we can see what you are talking about!

Also if it arrived 4 wks late…I doubt the seamstress can handle gettting another one to you. How bad are the messurements off…can you take it and have it fixed?

Post # 5
Member
333 posts
Helper bee
  • Wedding: October 2011

That really is a tough one. Well all I can tell you is try and breath at this point. I know if you can find a good seamstress they can fix anything but you will not know exactly what they can fix until you show them what you are having a problem with! I would difinently get it ot a seamstress ASAP….they will beable to tell you if they can fix it or not. As for as the lady from Etsy…I would fial a complaint. As for as I know they are just like ebay…just with out the bidding!

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Transaction concerns or disputes

We hope that your shopping experience on Etsy is smooth and hassle-free. In the event of a transaction dispute, Etsy encourages the buyer and seller to resolve the situation through Etsy Conversations, email and by submitting fair, honest feedback (see Feedback). The policies below describe various types of transaction disputes and the roles of the seller, the buyer and Etsy in each scenario.

  • etsy relies on sellers to submit fair, honest feedback for buyers in non-payment circumstances. Members with a low overall feedback score may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Etsy for all unpaid fees per our Terms of Use.

    Dissatisfaction with item or service

    A buyer may not be completely satisfied with a purchase or transaction experience. Etsy recommends that the buyer communicate with the seller by Etsy Conversations or email to resolve the matter. Etsy encourages buyers to submit fair, honest feedback (see Feedback). Sellers are encouraged to consider customer service best practices.

  • The seller must accurately describe the item in the listing (see Shops and Listings).
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In the event the buyer receives a product that is significantly different from the original listing, the buyer may contact Etsy Support to report the item not as described. Etsy relies on buyers to submit fair, honest feedback for sellers in circumstances when the buyer is dissatisfied with an item or the seller’s customer service. Members who do not comply with Etsy’s policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Etsy for all unpaid fees per our Terms of Use.

This is from the etsy customer service.

Basicly its telling you to contact the seller and if nothing is resovled contact them!

Post # 6
Member
11394 posts
Sugar Beekeeper
  • Wedding: December 2010

Maybe you could take it to someone local & see if they can fix it? Sorry you are having to go through this. :/

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