(Closed) Etsy Seller not Responding or Shipping ?

posted 6 years ago in Money
Post # 3
12247 posts
Sugar Beekeeper
  • Wedding: May 2013

When did you order them? I would be concerned…

I hope everything works out!

Post # 4
323 posts
Helper bee
  • Wedding: June 2013

Isn’t that upsetting? A similar thing happened to me. Fortunatly, in my case, the products came in a pretty timely manner even though the seller stopped responding. Hopefully the same will be true for you! I’d give it a week (or whatever the standard delivery time is to your area) and then take action if you still haven’t gotten a response. Good luck!

Post # 5
5423 posts
Bee Keeper
  • Wedding: November 2012

Do you know long something takes to ship from where the seller is located?  I would wait that timeframe and then contact again.  It is annoying but since they don’t have to provide tracking and stuff you should be patient a few more days just in case. 

Post # 6
738 posts
Busy bee
  • Wedding: June 2013

@Elky:  I have ordered so much stuff from etsy and have never just not gotten something. I have had problems with communication, but you have to remember that for the most part these are one person operations. You are not dealing with a corporation full of ppl whose job it is to answer phones and emails. I would give her a couple more days. You can directly go directly to etsy if you have a problem. Good luck!

Post # 8
4495 posts
Honey bee
  • Wedding: October 2013

Did you pay with paypal? If so I think you only have 30 (or maybe its 45…) days from the purchase date to dispute any unreceived items. I did have to do this once with an Etsy seller. They were not responding to my messages and I hadn’t received the mockup of my item (STDs). I put a complaint in through paypal and whadda ya know the seller got back to me right away 🙂

Maybe wait a few more days since feedback did mention slow shipping, but I would make sure you know when your 45 days or whatever it is will be up. After that I don’t think you have any recourse…

Post # 10
529 posts
Busy bee
  • Wedding: December 2012

Try sending a new message not responding to your saved communication with the seller. I ordered SO much stuff from etsy and had problems with a few sellers getting back . Only one time did I go through dispute process with paypal and got s refund but not wedding item. The other time ( dealing with my thank you cards) the seller wasn’t sending my proof or answering my message so I filed complaint with paypal. Seller immediately got back to me , obviously . Wait 2 weeks past your due date to file complaint. I highly recommend starting a new thread since they usually respond right away.

Post # 11
2743 posts
Sugar bee
  • Wedding: October 2014 - Disney

Did you use paypal? Contact paypal and refute the charges. Paypal is very good with getting disputes taken care of.

Post # 12
9115 posts
Buzzing Beekeeper
  • Wedding: December 2012

I am active in another community that is very Etsy oriented (They’re all crafters) and I know some of them have been reporting Convo issues because of some sort of prototype (Not 100% on this, I am strictly an Etsy buyer now, so I’m not sure what they’re talking about ) so if this is the case it may not entirely be the seller’s fault.

I’d try again in a day or so.

Do you have the e-mail that the money was paypal’d to? You might try e-mailing that.

Post # 13
644 posts
Busy bee
  • Wedding: September 2014

Im going through something very similar right now with an Etsy seller. Im getting very frustrated. I have been waiting for my product for far too long.

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