- 10 years ago
I was super excited to use Etsy Alchemy to order a custom wedding dress, but it has turned into a horrible nightmare. My story is somewhat long, but hopefully it will help someone else be more aware of the scammers out there. I’m also trying to get my money back from him, but hitting a wall, so please please please help if you have any ideas!
I got a great bid from Alchemy in July on a custom wedding dress. The seller sounded great, had wonderful portfolio pics to show me, and was very responsive and pleasant. The details that we agreed upon included the dress design, immediate payment of 60% deposit ($381) with the payment of the remainder upon receipt of the dress, authorization of sketches and fabric samples, communication via weekly email updates regarding production status, regular photo documentation of the dress during the production stages, and a completion date of December 2009. I made the deposit via Paypal at the end of July. Between July 28 and December, I received none of the weekly email updates that we had agreed upon. The only communication I received from him were a handful of brief convos in response to email requests by myself, stating that “things are getting done.” In response to my numerous requests for pictures documenting the production progress, I received only excuses for why he didn’t want to send pictures, or that he was too busy. I never received fabric samples or sketches to review. Despite many worried emails from me asking for pictures, and despite our agreed upon completion date was December 2009, as of December 11 I still had zero documentation that my dress even existed. On December 12, he sent me an email saying that my dress was a copyrighted design from a design house, and that he didn’t have the rights to make it–and that I needed to decide on a different design. On December 13, after a frantic email from myself, he finally sent a convo with 2 pictures that he said were of my dress–when the 2 pictures obviously did not even belong to the same dress. Since he can not produce the dress that we agreed upon, I requested a refund of my deposit — which he is refusing.
This seller has been in default of our bid agreements from the very beginning and has been evasive about the production of the product. I also believe that the 2 pictures he sent me are not of the same dress and are fraudulent. To date he has failed to produce any evidence that the dress I paid for even exists, and he sold me a dress for which he has no design rights to and which he can not legally sell. I know that I should have filed disputes earlier, but I wanted the dress of my dreams so badly that I was just going along with it and hoping things would work out. I was wrong.
I have tried to file disputes with Amex and Paypal. Paypal refuses my dispute because I made the payment more than 45 days ago. I have no buyer protection from Amex, since they only cover items that were actually received. I have filed a complait with Etsy, but haven’t heard back and doubt they will refund me my money.
I am heartbroken; I have no wedding dress and no money to buy a new wedding dress. But what kills me the most is that someone would do this with the most important day of my life. If anyone has any ideas at all about what I can do, please please please let me know. I’m desperate and would appreciate any words of wisdom or suggestions.
Thank you guys.