(Closed) Excuse me while I cry…

posted 10 years ago in Reception
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  • Post # 32
    48 posts
    • Wedding: December 2012

    You made the right decision and you avoid a whole a lot frustions dealing with the event coordinator. She didnt response or come through with her promises. This shows how unprofessional she is and the letter was pure guilt trip and rude. I hope you get the best event coordinator and your dream wedding. Good luck

    Post # 33
    2867 posts
    Sugar bee

    I disagree with some of the posters saying you jumped the gun, you did not.  Two weeks is more than enough time.

    OP, the coordinator should have kept you clued in EVERY step of the way.  She should have emailed you the day of the extension ended giving you what information she had and stating what information has not been divulged.

    Move on and count your blessings.  If you knew how to contact the owner, I would forward this info on.

    Post # 34
    185 posts
    Blushing bee
    • Wedding: October 2010

    Go with your gut. I think that if she told you when she was going to contact you she should have, and it is not like she was a day or two off she was weeks off. I agree with those who have said that if she was really waiting on vendors she should have informed you. This does not bode well for how she would treat you in the future. I think her e-mail was created both to take the blame off of herself and to make you feel guilty for not choosing her venue.

    The fact is you are ready to spend a lot of money on a very special day. I don’t care if they do it all the time they need to make you feel special from moment one. I have been amazed at how well my vendors have been treating me and they do this all the time. Part of the vibe of the day depends on the vibe that they set with you and all of your preparations. In my opinion you are absolutely right to find a different venue, you will ultimately be happier. Fortunately you have time to research your real perfect place.

    Post # 35
    149 posts
    Blushing bee
    • Wedding: October 2010

    I agree that it can get busy with places but I also think being in immediate contact is important with a vendor. I think keeping you informed is important — and maybe she felt by saying she needs more time she left things open ended. I know I have never felt ingnored by my vendor contact and it does make me feel very confident that I am taken seriously and they are doing their job. I have no doubt this was just as important to you or you would have not cancelled your plans.

    Post # 36
    67 posts
    Worker bee
    • Wedding: March 2011

    My thoughts:

    #1  I do think you were a smidge impatient.  This is Wedding Season and your wedding is not until October 2011.  She should not have told you 2 weeks (knowing that this is the busy season) but I think a gentle reminder would have been better at this point.

    Having said that, sometimes you do have to go with your gut.  I really wanted a certain hotel for our wedding but dealing with our Contact there was intolerable.  He made me feel like he was doing us a favor by even talking to us.  I had to let them go and I found a much better place (who was happy to have our business!).

    #2  The Vendor response was typical.  Some places have so much business that they really don’t care about your wedding.  You are just another contract and if you don’t work out they’ll just get another one.  It is best to find someone who understands the importance of your wedding and will communicate in a timely fashion.

    Good Luck with Everything!

    Post # 37
    510 posts
    Busy bee
    • Wedding: September 2009

    After looking at your e-mail, and the vendors, I don’t see what else she could have said to you.  You basically terminated any contact from henceforth by saying “we are not going to do business with you anymore”…I don’t know how blunt you can get.  I would have written the same e-mail back to you as the vendor wrote.  “well sorry you feel that way and good luck to you…” Why is that rude? Did you want her to beg for your business? It’s a little diva-ish, and I know you are a bride and all that good stuff, but vendors work with many different people…I hate to say it, but if the vendor was a popular one, they probably wont miss your business, you’ll be the one to miss out on your “dream” location because you felt someone didn’t grovel at your feet…and i’m not saying this to be mean, but reread your e-mail to her…you are the one who told them you didn’t want to do business with them.  you didn’t say let’s work this out, i’d appreciate a quicker response, can you get back to me when you say you are.  Yeah the vendor made a mistake by not getting back to you, but 15 months is a long time before an actual wedding, and like you said…yeah, they probably did have more pressing things to do and probably didn’t put their focus and attention on you.  But that doesn’t necessarily mean they aren’t attentive and responsive to their clients.

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