Post # 1
- Wedding: November 2013 - Stillwell House
… and this after ignoring my refund request for over 3 months. What Tony is offering falls short of the refund amount.
This is just so sleazy and unscrupulous – let this stand as my response to him.
Contact me if you would like forwards of the communications as I am not sure how readable the photos will be.
I do not do social media, so please also post links wherever you can — he controls what is posted on his own website and Facebook and deletes what does not show the company in the best light possible.
I am huge on integrity. If this post violates Bee rules, then I ask a moderator to please partner with me to craft the facts into something permissable.
Post # 4
Oh geez, that is terrible.
Post # 5
@Hellish88: Yikes! If I had been screwed over like that, I might have taken down the post, accepted the bribe / partial refund, and then re-posted!
Post # 8
@Hellish88: wow. That’s unbelievable.
Post # 9
@kimmo416: Yep…that about sums it up. Despicable.
Post # 11
- Wedding: December 2014 - Catal Restaurant
I was offered the same deal and I accepted because I really wanted my money back. I took down my post but if I see anyone asking opinions about Fabulous U I will continue to talk about my experience. I went months being ignored. I emailed from 2 DIFFERENT email accounts, one of which was responded to one time because they thought I was a new customer and I was blocked from commenting on their FB page. If you want your dress done and dont really want to have to worrry about it go with JBS. I know the prices are higher and they dont take really custom orders but at least you dont have to go through the drama. I think the reason Fabulous u is trying to offer refunds is because I emailed them on Thanksgiving and pretty much told them that their crappy customer service is sending the girls on the bee to create posts highlighting their issues and it is swaying people away from them. I told them if they wanted to fix their company they needed to stop ignoring problems and address them. I had previously sent them links to the posts so maybe their business was finally starting to take a hit. I appreciate them finally giving me my money back, but I would still discourage anyone from paying them after something like this.
Post # 12
- Wedding: November 2013 - Stillwell House
New email from Tony last eve – expressing how refunds are against posted policy, so that is why one is not offered, and the hush money will come directly from his own pocket. Oh, and hammering on how a replica dress is not for everyone; you have to be flexible. I am plenty flexible, but a company in the business of fulfilling on dreams should not state they can do what you ask, and then deliver the opposite after delaying until there is no time left to remake/resolve.
Funny to me how he will seize upon that one policy to uphold, and dispense with all the other pretty promises and allusions to care and commitment that are plastered all over the Fabulous U website and Facebook page. Do all, or do none. Picking and choosing is just very self-serving and false.
Post # 13
Wow that’s ridiculous!! and he makes me wonder if he would even refund you at all! He will pay you “after you remove your post”?! Good for you for posting this and hopefully this dissuades other potential customers from giving him their business.
Post # 14
@Hellish88: I don’t live in the US but where I am, customers are entitled to a refund if the item is not what was described upon purchase even when the seller states no refund. Few people are aware of this, but retailers are in fact not permitted by law to refuse a refund on reasonable grounds, they simply state this to put people off asking. Definitely look in to this with the retail ombudsman in your area.
Post # 15
@Miss_E_xx: I think the problem would be that this company is based out of China, so therefore it wouldn’t fall under the same regulations? Maybe? I’m not stating this as fact, but as a question of a possible loop hole.
Post # 16
@Hellish88: Oh man, that is terrible. My experience with FabU was much more positive, but I definitely do not support nor condone that kind of behavior. Good for you for keeping up your post.