Post # 1
Member
4605 posts
Honey bee
My mom is a pretty avid Facebook user and she always logs out. Over the last two days every time she logs on, Facebook tells her that someone from Georgia has tried to access her account and that she needs to change her password. She’s changed her password three times already and the moment she changes her password and tries to log on again, it tells her the same thing, that someone from Georgia has tried to access her account. She’s run her anti vrius and anti malware/spyware programs and nothing’s come up.
I can’t figure anything out. We’ve changed her password to just a bunch of jumbled up numbers and letters, and it still happens.
Has anyone else had this happen? I know that most of the Bees aren’t really into Facebook, but maybe someone can offer tips or something. My mom’s really annoyed and she keeps calling me to help her, but I can’t tell her anything.
Post # 3
Member
9478 posts
Buzzing Beekeeper
Have you tried changing her e-mail and password? I would give that a shot as well.
Post # 4
Member
1486 posts
Bumble bee
@SouthernGirl: I had this happen once, but I changed the password and it went back to normal.
I don’t know what to do about that, I’m coming up with a big blank. I’m sorry 🙁
Post # 5
Member
1036 posts
Bumble bee
if changing her password isnt working i would email facebook, they will email you back. she might want to change her email adress that is linked to her facebook as well.
Post # 6
Member
4605 posts
Honey bee
@Rouquine: I have tried changing her password for her with the same results. I’m going to try to set her up her own email account. The one she uses now is one that I had years ago that I never used.
@Quietserenity: I had it happen to me once too, but I changed my password and never had any trouble again. I don’t use Facebook that much, so I logged back into mine just to see if it was another privacy issue with Facebook, but my account is fine.
@mrshersch74: I’m going to see if changing her email as well will work, and if that doesn’t, I’m going to have her email Facebook. I might be more computer savvy, but not that much.
Post # 7
Member
257 posts
Helper bee
is the title of the email she gets something to the effect of ‘getting you back onto facebook’ if it is, its a fake email, total spam
Post # 8
Member
4605 posts
Honey bee
@chickiebee: It’s not that she gets an email, it’s when she pulls up Facebook and logs in, it tells her that someone has tried to access her account and it immediately prompts her to change her password and verify her idenity.
Post # 9
Member
9478 posts
Buzzing Beekeeper
@SouthernGirl: Did you have any success?