(Closed) Family locked in restuarant after refusing to tip

posted 6 years ago in Legal
Post # 3
2547 posts
Sugar bee
  • Wedding: October 2011

I think its ridiculous on behalf of the restaurant. I mean, I could see if these people pulled that crap before, or if it happens alot, but in all honesty, what ever happened to, ” the customer is always right.”

I just don’t think the police should have been brought into it, over a gratuity fee, seems a little extreme, and dramatic.

Post # 4
3569 posts
Sugar bee
  • Wedding: April 2013

This is nuts, and the resturant took it too far, and the family should have just given the tip when the starting acting nuts. Some places do require if you have large party that you tip, but I’ve never seen it for just 5 people. I also recieved less then stellar service and I tip accordingly. There are some people who feel like you always have to tip, that shouldn’t be the case.

Post # 5
744 posts
Busy bee
  • Wedding: July 2012

Seriously? Kind of ridiculous! I have been to restaurants which were charging a huge tip automatically for larger parties and, pretty much every single time, service was bad. Really bad. Even in restaurants where we usually would get nice service when we would come alone. i’m glad somebody finally acted up on it!

Post # 6
4693 posts
Honey bee
  • Wedding: October 2013

Gratuity: noun: something given voluntarily or beyond obligation usually for some service; especially: tip.

Don’t call it a gratuity if it’s mandatory.  I think it’s ridiculous that the police were called.

Post # 7
3771 posts
Honey bee
  • Wedding: December 1999

I think the whole thing is beyond rediculous. If service was sub par they should have spoken up long before the bill came. But I also don’t think the police should have been called. If service really is terrible I don’t htink the server deserves a tip and to call the police over a gratuity is crazy.

Post # 8
4338 posts
Honey bee
  • Wedding: September 2012

It’s extreme – I waitressed at a restaurant that had a gratuity for groups over 6 (clearly stated on menu), but if a customer complained, our manager would remove it from the check.

It’s great to back up your staff, but call the police? Really?

Post # 9
1414 posts
Bumble bee
  • Wedding: June 2012



Post # 10
2065 posts
Buzzing bee
  • Wedding: December 2011


I can’t watch the video at work, but what did they see as bad service? I mean I refuse to eat out with my uncle now because of the way he treats wait staff, as if they’re his own personal slaves for the evening. He would refuse to tip people if his glass ever fell below 1/2 full. Calling the police was definitely extreme, though. It sounds like it could have been handled WAY better.

@Cash000:  People being complete asses over stupid things kind of ruined the whole customer is always right thing. I think anyone that’s ever worked in the service industry will scream that at the top of their lungs. :p I would always try to be as accomodating as possible to give the customer the benefit of the doubt, but yeah…customer definitely ain’t always right!

Post # 11
1052 posts
Bumble bee
  • Wedding: June 2014 - Cedar Lake Cellars

It seems like all that this did was publically highlight the fact that their service was subpar.  Bad move on the part of the restaurant, IMO.  I wouldn’t want to go there after reading this article.

Post # 12
3769 posts
Honey bee
  • Wedding: August 2013 - Brookfield Zoo

Ugh!  So I guess legally the restaurant did what they were allowed to.. but that is way over dramatic, and I think if the family received bad service they shouldn’t have to pay for it (I guess morally not legally speaking).  Maybe they should’ve complained to the manager first before trying to stiff on the tip though??  Maybe they did that, I can’t watch the video at work…

Post # 13
9741 posts
Buzzing Beekeeper
  • Wedding: September 2012

Wow.  I can’t watch the video right now, but based on your description, I would think the police would have the perspective that holding people hostage against their will is illegal as hell, and ranks right up there with kidnapping. 

A tip is not an obligation, anyway.  If they paid the bill for the food that should have been enough, even if the gratuity statement was on the menu.  Personally I always tip – hugely if service is great, and standard if it’s not as great.  But I would never stiff someone on a tip, servers work hard enough for too little pay as it is. 

Very stupid on the part of the restaurant, IMO.  The bad publicity alone could ruin their business.  Stupid over that small amount of money.  They should have apologized for the bad service, not called the cops on the people. 

Post # 14
3618 posts
Sugar bee
  • Wedding: November 2011

@MissBoPeep:  GOOD POINT! what an oxymoron…mandatory gratuity.

I hope the police came, laughed and just left. How do you enforce something that is by definition something given voluntarily?

Post # 15
1109 posts
Bumble bee
  • Wedding: September 2012

there were 5 of us that went to a restaurant and when our bills came (2 seperate checks)  they had added gratuity that was like 6 dollars on our bill and another 6 or 7 of the other bill.  There was no way she deserved a 12 dollar tip that day. I did complain and they did take it off. (just FYI we did tip her some, just not that much)


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