Post # 1
So Bees, what is your opinion on this craziness?
Long story short if you don’t want to/are unable to watch the video. A family was dining out at a restaurant. Clearly written on the menu it stated that parties of 5 or more are subject to a 17% gratuity. Family thought service was less than stellar, they refused to tip the amount on their check. When they refused, the restaurant told them they couldn’t leave and police were called.
My husband says “Good, it’s nice that a restaurant is backing up their staff for once.” I say it sucks if the people were actually trying to duck out of tipping (I’ve been stiffed before for great service and it sucks, but what can you do?), but to call the police is taking it waaaaay too far. And anyway, if the service was actually as bad as they say I wouldn’t really want to shell out the money either I guess, though I probably would anyway. What do you think?
Post # 3
I think its ridiculous on behalf of the restaurant. I mean, I could see if these people pulled that crap before, or if it happens alot, but in all honesty, what ever happened to, ” the customer is always right.”
I just don’t think the police should have been brought into it, over a gratuity fee, seems a little extreme, and dramatic.
Post # 4
This is nuts, and the resturant took it too far, and the family should have just given the tip when the starting acting nuts. Some places do require if you have large party that you tip, but I’ve never seen it for just 5 people. I also recieved less then stellar service and I tip accordingly. There are some people who feel like you always have to tip, that shouldn’t be the case.
Post # 5
Seriously? Kind of ridiculous! I have been to restaurants which were charging a huge tip automatically for larger parties and, pretty much every single time, service was bad. Really bad. Even in restaurants where we usually would get nice service when we would come alone. i’m glad somebody finally acted up on it!
Post # 6
Gratuity: noun: something given voluntarily or beyond obligation usually for some service; especially: tip.
Don’t call it a gratuity if it’s mandatory. I think it’s ridiculous that the police were called.
Post # 7
I think the whole thing is beyond rediculous. If service was sub par they should have spoken up long before the bill came. But I also don’t think the police should have been called. If service really is terrible I don’t htink the server deserves a tip and to call the police over a gratuity is crazy.
Post # 8
It’s extreme – I waitressed at a restaurant that had a gratuity for groups over 6 (clearly stated on menu), but if a customer complained, our manager would remove it from the check.
It’s great to back up your staff, but call the police? Really?
Post # 10
I can’t watch the video at work, but what did they see as bad service? I mean I refuse to eat out with my uncle now because of the way he treats wait staff, as if they’re his own personal slaves for the evening. He would refuse to tip people if his glass ever fell below 1/2 full. Calling the police was definitely extreme, though. It sounds like it could have been handled WAY better.
@Cash000: People being complete asses over stupid things kind of ruined the whole customer is always right thing. I think anyone that’s ever worked in the service industry will scream that at the top of their lungs. :p I would always try to be as accomodating as possible to give the customer the benefit of the doubt, but yeah…customer definitely ain’t always right!
Post # 11
- Wedding: June 2014 - Cedar Lake Cellars
It seems like all that this did was publically highlight the fact that their service was subpar. Bad move on the part of the restaurant, IMO. I wouldn’t want to go there after reading this article.
Post # 12
- Wedding: August 2013 - Brookfield Zoo
Ugh! So I guess legally the restaurant did what they were allowed to.. but that is way over dramatic, and I think if the family received bad service they shouldn’t have to pay for it (I guess morally not legally speaking). Maybe they should’ve complained to the manager first before trying to stiff on the tip though?? Maybe they did that, I can’t watch the video at work…
Post # 13
Wow. I can’t watch the video right now, but based on your description, I would think the police would have the perspective that holding people hostage against their will is illegal as hell, and ranks right up there with kidnapping.
A tip is not an obligation, anyway. If they paid the bill for the food that should have been enough, even if the gratuity statement was on the menu. Personally I always tip – hugely if service is great, and standard if it’s not as great. But I would never stiff someone on a tip, servers work hard enough for too little pay as it is.
Very stupid on the part of the restaurant, IMO. The bad publicity alone could ruin their business. Stupid over that small amount of money. They should have apologized for the bad service, not called the cops on the people.
Post # 14
@MissBoPeep: GOOD POINT! what an oxymoron…mandatory gratuity.
I hope the police came, laughed and just left. How do you enforce something that is by definition something given voluntarily?
Post # 15
there were 5 of us that went to a restaurant and when our bills came (2 seperate checks) they had added gratuity that was like 6 dollars on our bill and another 6 or 7 of the other bill. There was no way she deserved a 12 dollar tip that day. I did complain and they did take it off. (just FYI we did tip her some, just not that much)
Post # 16
I’m a little torn, because I was a server for a long time and I do think people abuse their servers and take advantage of tipping not being required. The tables that run you to death are often the ones who fight tooth and nail over everything on the bill to try and get out of paying for things, don’t want to tip. If you don’t want to tip your servers, please hit the drive thru! That’s why I quit. But you really can’t call the police over something that’s supposed to be optional.