- 4 years ago
- Wedding: February 2014
When I first saw Round Hill in pictures I really fell in love with the place. I loved the way it was this great old building. It has a really classic beauty to it. I just thought it was so different and unique from your average wedding hall. I wanted to come and look at it and they suggested to me that I try one of their tastings. I agreed and scheduled one. Unfortunately it was a disaster, which was not their fault. It was a terrible day, my fiance came down with a bad flu. I stupidly had started this new strict diet and couldn’t eat any of the food. I tried showing up. They didn’t have anyone ready to help me so I took a quick look around and told them I’d have to reschedule. How embarrassing!
I was so excited about this place that I immediately told my fiance this is the place I want to get married. It’s beautiful, it’s old fashioned, it’s me. I wanted him to see it, but the tastings all seemed to be scheduled on days that I worked so I asked about going to get a meeting another time. I even thought we might get more personal attention than at tasting. Boy, was I wrong!
The man who showed us around seemed to have no real interest whatsoever. Everywhere else I had been they seemed to go into detail, showing us each room saying where things would be answering questions, but this guy was basically like okay here’s the place, bye. He seemed reluctant to answer any questions. He almost seemed like he didn’t want us to be there. When I asked about getting photographs outside he was telling me I wouldn’t want to do that unless I was willing to have more people and have a wedding later in the year (We’re only planning on 50-60 people in February, they have higher minimums in “wedding season”). I think he mentioned this twice. I felt like is he trying to convince us to move our wedding? Because we’re planning this on a special date for us and it’s not moving. He told me there was probably too much room in the reception area for us. The whole time I felt like he was trying to convince us not to have our wedding there.
I felt disappointed after going there, but I loved the venue so much. I tried looking around more, but I couldn’t find anything I liked that much. I continued looking at the pictures and I really loved the place, I figured it’s just one guy there and he wasn’t so awful, just disinterested, that evenutally I decided it was just a bad day and I really did want to get married there.
I called them on friday and asked how we would go about booking a wedding. They said they’d e-mail me so I waited. The next day I was talking to my sister. She was saying how before I booked I should really get all my questions answered and maybe try some of the food. There was another tasting the next day and I called to ask about getting scheduled for the tasting. The woman said she was really busy with a wedding, but that we could come around 11:30 the next morning and I’d get that email on monday. Ok great! My fiance wasn’t interested in going, but my sister agreed to go with me.
We showed up at the time she said and when I told her who I was she said she had a contract ready for me to sign. I’m like ..what?? I’m here for a tasting. My fiance isn’t here. No one said anything about a contract today. She said I could just look it over and take it home to my fiance. I told her that the amount of people on it was wrong and no one had even asked me when I spoke to them on the phone how many people I was planning, but she said it was okay if I was having more people as long as they give us a final count before the wedding.
I’m like okay, so I’m looking at it. One woman came over to offer an hors d’oeuvre and my sister asked for the name of it so we could write it down and she says we have lists of them you didn’t get one? We’re like nooo.. I looked around. Everyone else had books and pamphlets. Everyone else was lead around by people answering their questions, showing them around. I watched as these other people came in the door and were immediately assisted. Given food, drinks, and I felt like we were being ignored. I asked the woman at the door a bunch of questions and said we wanted to see around so she told us we could go, by ourselves. So we wandered a bit. Found some drinks my sister sniffed trying to figure out what they were. Since no one was around to ask. I saw all the other people at tables with people showing them pictures of events there and I’m thinking I want to see that! Why is no one showing me this stuff? Eventually we found someone who was helping someone else who was willing to find us a photobook. We kept trying to find people to ask questions of and eventually a couple of nice women were able to answer my questions which I appreciated, I just didn’t understand why it was so hard to get someone to help me when they were falling all over each other to assist everyone else? Why was no one ever assigned to help me? The woman told me that the guy who had shown us the place first had been the owner and I’m thinking, really? THAT guy? One woman asked if we’d been able to try the food. I told her I had three hor d’oeuvres and she said “oh, sit over here and someone will bring food over” No one ever did and they started to clean everything up and close down. I told the woman I didn’t mind paying whatever price to just try the food and she said we could try another tasting, but why am I going to do this again?
So now I’m having second thoughts about this place. I mean, once I finally got someone to help me they were really nice, but why was it so hard to get someone to help in the first place? Are they always like this? I absolutely love the look and feel of the venue itself, but I’m nervous now. Is it going to be like pulling teeth the whole way up to my wedding?
I am soo disappointed! Please tell me if you have had any experiences here. Is it always like this? What should I do?
This is their site: http://feastcaterers.com/