- 5 years ago
- Wedding: June 2014
I chose my bakery because their cake is seriously the most delicious I have ever had, and they are a small, locally owned business that I was happy to support. On top of that, they give to some great causes, so I was glad to be able to contribute to that. Unfortunately, after I’ve signed my contract with them, I’ve had some really bad experiences and I’m not sure what to do.
I should have seen the red flag when I called to make my tasting appointment. The girl sounded busy, but told me she would plug my appointment into the computer and see me the next week. The day of my appointment I was told that my appointment was never booked, and now the spot was full. She even acted like she had no memory of ever talking to me, and the conversation bordered on feeling like she thought I was lying. Anyway, as an act of good faith she told me she would waive my deposit cost and book for the next week so I let it go.
Then, we have the tasting and it goes great so we sign the contract. The fondant artist was out of the building, so she told me she would have to get the quote for the decorations on the cake within the next week. Fast forward a week, and I heard nothing. I called her and she made some excuse about the woman being out of town and told me she would email me. Again, nothing for the next week. I call her back and she is like “oh I am sorry I’ll call you today.” She finally follows through and gives me a quote that was much higher than what I was expecting, but told me her manager had a few suggestions and he would call me between 4 and 5. And….no call. Today they are closed and I am just furious that I have to follow up so much with these people. I am nervous that if they can’t even work out the simplest things properly, that they won’t deliver on the actual wedding day.
Is there any point at which you can say that they have breached their contract by not following through on things they agreed to do? Am I stuck? What should my next step be? Thank you guys!