(Closed) Fedex lost my dress….

posted 10 years ago in Dress
Post # 32
Member
273 posts
Helper bee
  • Wedding: May 2011

View original reply
@MsRMTiffany: Any word on your dress???

Post # 34
Member
7298 posts
Busy Beekeeper
  • Wedding: September 2012

I hate Fedex. They never ring doorbells. When I ordered my laptop they just left it outside in a huge box that said DELL stamped on it. We were home at the time! I always try to avoid Fedex. Seriously, if I want to order something that only uses Fedex, I find somewhere else that has the item and uses UPS.

I hope it turns up. I would be livid. I’d be on the phone with them every minute until they fixed the problem.

Post # 35
Member
6255 posts
Bee Keeper
  • Wedding: March 2014

Wow…My dress was sort of lost for a little while, held up in an indeterminant location due to a blizzard. What finally happened is that my mom saw the UPS man, chased him down, and asked him if he remembered/had seen my dress. And he had! If you see the delivery man in your area again, it might not hurt to ask him if he remembers it. Especially if its a larger, yet lightweight, box from an unusual company (which I bet yours will be), there’s a good chance they will remember it.

Post # 37
Member
6255 posts
Bee Keeper
  • Wedding: March 2014

View original reply
@MsRMTiffany: If you did everything on your end correctly, you SHOULD get your money back. It’s not your fault that the seller did not insure your package and chose to ship it in the least reliable way possible.If the seller doesn’t make it right, I’d recommend posting this storyon every forum imaginable. Once your experience is the second thing that comes up in a Google search, I bet they’ll change their tune!

It seems like any sane company would send Signature Required for their own protection, that way you couldn’t defraud them by getting it, saying you DIDN’T get it, and then trying to obtain a refund

Post # 40
Member
426 posts
Helper bee
  • Wedding: July 2012

that is miserable.  I recently had the same thing happen with several hundred dollars worth of xmas presents.  my Future Father-In-Law sent Fiance and I our gifts since we couldn’t make it to see him over the holidays and fedex claimed they delivered it… yeah, but to the wrong apartment building!!  we live in an apartment complex and luckily, I thought to go check the other buildings.  :(:( stupid fedex.

Post # 41
Member
6255 posts
Bee Keeper
  • Wedding: March 2014

View original reply
@MsRMTiffany: If the company never stated this on their website or in emails to you, I can’t imagine how you’d be liable for not doing this. But maybe one of the attorney bees will chime in with some actual expertise.

In any event, just remember to keep your cool. You don’t want them to dismiss you as a bridezilla and not take you seriously. You WILL have a dress to wear to your wedding in some way or another. And make sure you get the names of everyone you talk to. Record the conversations if possible. Hope you won’t need them, but if you do they might be very useful in a case.

Post # 42
Member
273 posts
Helper bee
  • Wedding: May 2011

Oh wow! I can’t believe that they don’t understand the urgency of the matter. It is a wedding dress, not a James Patterson novel you ordered that you can’t wait to read. I am going to definitely start rethinking future purchases.

Post # 43
Member
3048 posts
Sugar bee
  • Wedding: January 1991

Ugh I hate FedEx… they really annoy me for several reasons. But most recently my fiance ordered a part for his motorcycle that was made in the 60’s. It’s an extremely RARE part and they “lost” it. Meaning, the FedEx driver probably stole it to see what was in there, realized it was nothing much and threw it away. Now, I can’t say that the driver actually stole it–but that was our guess. It happened several times in our small town with FedEx before.

Post # 44
Member
454 posts
Helper bee
  • Wedding: March 2011

I’ve never heard of the customer having to call FedEx to set the delivery requirements.  When the company fills out the FedEx label for the package THEY are shipping out, then THEY are the ones that claim the amount of insurance, the speed of delivery, the signature requirement or not, etc.  They’re on crack if they’re saying that you should’ve been the one to specify that. 

The only thing I can think of that you might’ve had the opportunity to specify was how fast you wanted delivery to be (many online stores will give you different speed options, the faster times going up in price)… but definitely not the insurance amount or if you wanted it for signature delivery or not.

I’ve worked with FedEx a lot through my work- we ship stuff all the time- and I’ve never heard of something like that.  I’ve always found them to be reliable and even on the rare occasion that they do make a mistake they always correct it pretty quickly.

Post # 46
Member
14492 posts
Honey Beekeeper
  • Wedding: June 2011

Can you post some pics of it, sorry your dress is not what you wanted.  At least you have plenty of time to find your dream dress, lookin forward to seeing what you end up with.

The topic ‘Fedex lost my dress….’ is closed to new replies.

Find Amazing Vendors