(Closed) Feeling a bit cheated by my venue

posted 6 years ago in Venue
Post # 2
Member
913 posts
Busy bee
  • Wedding: November 2015 - The Victorian

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jmc3457:  I don’t have a ton to offer on the flower thing, but I would say if you signed a contract with them, that price per person increase shouldn’t affect you. I know out contract has the price per person in there and that is our price. Even if they raise their prices going forward, that is the price we signed at. So I would maybe eat the cost of the flowers but say you will not be paying that increase per person. 

Post # 3
Hostess
7547 posts
Bumble Beekeeper
  • Wedding: January 2013

Are there prices listed in your contract for flowers and meals? 

Post # 4
Member
458 posts
Helper bee

You might not be able to walk away at this point but you can certainly still write reviews about their establishment post-wedding.

<br />This is what I would do. Double check your contract to make see what it says about the flowers so you know exactly what your complaint is i.e. whether the coordinator contradicted the contract and the venue is unacceptably disorganized, or whether you had a verbal agreement about the flowers that the venue didn’t live up to. Once you’ve defined your issues send your compliant in written form (email) and give them a chance to fix the situation. If they don’t take steps to compensate you in any way, or at least grovel and apologise for the misunderstanding, then feel free to let the rest of the world know what you think (AFTER the wedding, so there’s no risk to you).

Post # 5
Member
2006 posts
Buzzing bee

“Estimated invoice”? As in, you don’t have a figure set in stone? It’s basic contract stuff. I wouldn’t have paid a cent without knowing exactly what this wedding would be setting me back. You just have to deal with it now.

Post # 6
Member
11517 posts
Sugar Beekeeper
  • Wedding: May 2014

do you have to use that florist.  My centerpieces weren’t giant but I paid $10 a table and they were exactly what I wanted.  Hydrangeas, hypernicum berries, curly willow – others had quoted me as much as triple that number for the same thing.  I don’t imagine you’d be happy with what I had – I expect you’re looking for something more grand, but perhaps you can shop around and find a better deal on something you like better.

Post # 7
Member
9541 posts
Buzzing Beekeeper
  • Wedding: August 2013

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jmc3457:  You may not like this suggestion, but could you just go with cheaper centerpieces? Honestly, I don’t think I remember the centerpieces from any wedding I’ve ever been to, except the annoying ones that blocked my view. So you don’t really need anything grand. Just a suggestion, if you don’t want to spend more on flowers! 

Post # 8
Member
863 posts
Busy bee
  • Wedding: June 2015

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jmc3457:  I’m sorry to hear that. I definitely think she should have told you that you only get a $25 credit. Your menu pricing should be locked in when you sign the contract. 

Post # 9
Member
1640 posts
Bumble bee

My 2cents is to get your future husband and your most demanding and loud family members to back you up in your negotiations.  The future husband part is sexist, I know, but people be sexist!!  Damn it!

Our venue was gorgeous but a nightmare to work with.  Constant changes, price influxes, providing linens then not, etc etc.  We were on them for every.single.thing.  That meant the second they sent an incorrect invoice we had all the documents including contract, paid invoices, etc to back up our issues.

By about half way, my husband took over because I wanted to slap the coordinator/venue owner.  I was always in the background like, What? WHAT!!?? LOL!!

It was WORK.  But we feel we got the wedding we wanted.  We gave them honest feedback.  By the last invoice, still incorrect, they withdrew 8,000 and covered some of our would have been gratuities.  We were gracious but still let them have it in their reviews. 

All the way down to the sit down get it all out, the coordinator was full of BS.  She’d say, well usually this, or normally we’d do this.  And I made it clear to her that negating a concern is NOT the same as addressing it and that it was really time for her to own up to her professional responsibilities. 

Good luck! 

Post # 10
Member
1640 posts
Bumble bee

Also, we had to pay an additional 1-2$pp.  It was stated in the contract that it could go up, like you said for changes in outsourcing charges.  We made them put in writing the absolute most it would go up and if it would have been too much we would have walked away.

If you can get them to put it in writing that the price is NOW final..that would be awesome.

OH, and if I didn’t make it clear before, GET EVERY DAMN THING IN WRITING!!!!  Even if it’s on the phone, first thing you say is, “I’m going to write down what we say in this meeting and I will email you what we agreed to.” Then send that email!

  • This reply was modified 5 years, 8 months ago by  SisterJude.
  • This reply was modified 5 years, 8 months ago by  SisterJude.
Post # 11
Member
9164 posts
Buzzing Beekeeper

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jmc3457:  What does your contract say? As in specifically? If it just says floral centrepieces included then you have no recourse. If it says 12 rose plus greenery centrepieces then that is what you get etc.

It also sounds like the contract had a disclaimer about increasing costs being passed on to customers. Again you have no recourse if that is what you signed.

Understand your contract before you storm down there with relatives or write bad reviews like a pp suggested. A lot of the time the fault actually lies with the customer who didn’t understand or even read the contract.

Also just because you purchased the top teir does not mean you get what you want. The inclusion for that package should be in the contract and if not, whilst a little shady, it is the customers fault for signing the contract without understanding it.

Post # 13
Member
913 posts
Busy bee
  • Wedding: November 2015 - The Victorian

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jmc3457:  I’m glad you got almost everything worked out and it sounds like you are in a pretty good spot as far as flowers go. Can I just say, I hate when someone asks for advice and someone says “well I never would have done that!” WELL GOOD FOR YOU, MISS PERFECT!

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