Post # 1
Bees, I need your advice on how to approach a conversation with the jeweler!
I used to have a blue sapphire as the center stone on my engagement ring, but after a few months of having it, Fiance and I decided that we’d like to switch to moissanite. The local jeweler from which we purchased the ring does not set stones unless they were purchased from them, so they ordered us a 5.5mm moissanite.
We ended up paying $300 for it in the store (it would have been $229 for forever brilliant moissanite online, so not too much of a markup), and the associate assured me that it was an enhanced stone. The associate gave me the Charles and Colvard warranty card, and I stuck it in my wallet.
Now, a couple months later, I decided to register the stone on the Charles and Colvard website, and I realized that we were sold regular, unenhanced moissanite. I feel ripped off by the jeweler….Had I known that the stone was not enhanced, I would NOT have purchased it for $300 (their list price was actually $336). I would have gotten a loose stone from C&C for $129 and taken it elsewhere to set, even if that would have voided the warranty my ring has with this jeweler. I just feel ripped off and lied too about the purchase; the associate assured me that this was “enhanced” and “whiter than the moissanite available online, so that’s why it’s cheaper online.”
Fiance says I should just leave the situation as is and doesn’t think it’s worth mentioning to the jeweler, but that doesn’t feel right to me. Even if there is no real resolution, I feel like I need to say something and let them know that their exaggerated sales pitch was not okay.
What should I do? I love the color of my stone, so I don’t want them to replace it with a FB stone. Ideally, I want some money back, but is it wrong to ask for money back after a couple months? What do you bees think?
ETA: Can this be moved to the right board (rings?). I forgot to choose one!
Post # 3
@quin24: I would just go in and tell them that you registered it online and it is not enhanced like they told you it was. Since you don’t want it replaced, maybe they will give you a small (whatever the difference is between fb and unenhanced–which won’t be much because they mark it up and it’s not a huge difference anyway) credit towards your wedding band.
Post # 4
Talking to the jeweler couldn’t hurt. Maybe it was a mistake and they’ll try to do something to fix it. And if they we’re actually trying to rip you off, you can tell the internet and it will refelct very badly on them.
Post # 5
If you do choose to say anything, I would work out what you want to say ahead of time. Typically, the best outcomes when you complain come from a place of complimenting (i.e. “I really appreciate that you’re a local jeweler and love the work you did for me before”) as well as spelling out fairly clearly what you would want to happen (so, if it’s money back, how much – maybe how much the stone would sell for? Or even asking for free sizing for life or something). Think about what it’s worth TO YOU. Also consider the consequences – they could easily say that they don’t know what the associate told you and deny anything, say that it’s already done, etc. OR they could agree that it wasn’t fair.
What should you do is really up to you. It sounds like you are not pleased, and I can understand that. I would be pretty annoyed if i were in your shoes.
Post # 6
Do you have in writing anywhere that it was an enhanced moissanite? If not, it couldn’t hurt to ask for money back considering that it was not what you thought you were paying for, but it’s your word against theirs.
Post # 7
Aw that stinks. : I’d casually go back to the jeweler and ask once again if he is sure the stone is enhanced, if he says it is (as he did before), I’d say you registered it and it appears it is not and you’d either like a refund or what you were promised.
I’m going to assume it was a mistake because I don’t feel he would have given you the card, knowing well that the stats of the stone would be accessable to you, ya know?
Keep us posted!
Post # 8
- Wedding: June 2010 - parent's backyard
it definitely does not hurt to ask. go directly to the manager or owner and use specific examples (such as having the name of the sales associate who misdirected you).
however, like cupcakesnipes said: it’s your word against theirs. it’s a good thing you do like your stone, if it doesn’t work then try to forget about it and move on.
Post # 9
@quin24: I definitely would go back. You didn’t get what you were supposed to get. It’s possible they don’t know all that much about moissanite and when you asked if it was “enhanced” they assumed since it’s a manmade created stone of course it’s enhanced. I am just guessing here of course, giving them the benefit of the doubt.
The reality is it that even enhanced moissanite such as Amora or FB tends to be quite warm toned in certain lights. What you have is not enhanced so it will likely be even more yellow or have tinges of green as moissanite does have.. if that doesn’t bother you then don’t worry about it. However if it does, then I would definitely go back.
good luck, keep us posted.
Ps you said your fiance wanted to change your ring from a blue sapphire to a moissanite–just curious why?
Post # 10
If the color of your moissanite right now doesn’t bother you, and you aren’t requesting a new stone, then I doubt asking for money back is going to yield results.
I completely see what you are coming from, but from their perspective they are going to be thinking “if she likes it, why is she complaining about it being unenhanced..?”
I think their logic is flawed, of course. But it’s really almost impossible to get a place to actually give you cash back.
Post # 11
I would go to the jeweler, explain that it isn’t enhanced, and act like you think they made a mistake. Explain that since you overpaid, they can correct their “mistake” by giving you a refund for the difference. If they refuse, threaten to take it to small claims court. That should do the trick-
Post # 12
If you receipt says it’s enhanced and the C&C website says it isn’t, I’d def go back to them. Approach it nicely and say you think there was a mistake. Take credit toward your band if they offer. I doubt you’d get a cash refund. If they don’t offer anything I’d be yelping the sh*t outta them.
Post # 13
@quin24: I say you should go back but I wouldn’t be rude, I would be very “confused” as to why the online said that it wasn’t enhanced but I wouldn’t be rude. You can catch more flies with honey than with vinegar 🙂 of whatever my grandma always said. Good luck!
Post # 14
Sadly, it has been my experience that small jewelers who do work with and sell moissanite do not understand “enhanced”, “Amora” or “Forever Brilliant”, and when asked about enhanced or if the stuff they sell is enhanced, 9 out of 10 will tell you whatever they think you want to hear to make a sale.
Online jewelers and B&M stores all get their stones from the same distributors for the VG moissanite gems, so the line about their stones being “better” is complete BS.
I would go in and calmly explain to them that you had paid for a FB enhanced moissanite gem, but the one you received was not, and you would either apprecaite the difference refunded (explaining that you would NEVER have paid so much for a non-enhaced stone), or would like a credit towards your wedding band, etc.
Be nice, be polite, but be firm.