- 5 years ago
- Wedding: October 2015
Hopefully someone out there can help me. Currently, I am a manager at a popular quick casual resteraunt in my area. I work on a college campus and we do stay open very late three nights a week so I constantly have to deal with horrible customers who are drunk and rowdy. The majority of my crew is fantastic, but they are extremely frustrated and constantly complaining about everything in the store which makes me feel bad. Last night I had an assessor come in to the store on my shift. This happens six times a year to make sure that the franchise I work for is holding up to coporate standards. This is the second time I have been the manager in charge on one of theses assessments and last time I did really well.
Last night I had a very difficult employee on my shift. I have previously had problems with him (he was extremely rude to me, to the point where I probably should have contacted HR but I never worked with him long enough for it to be an issue) so I was aprehensive. He was my delivery driver for the night and was taking forever to get his delieveries out. I found him sitting in the office and polietely asked him if he was waiting on a delivery. He claimed he was no longer speaking to me. When I asked him why he freaked out, he said that I couldn’t manage my way out of a paper bag, that the assessment was going terribly, that all of the managers in the building (including me) should be fired and he hoped the store burns to the ground. He said my way of dealing with him was rude and inappropriate and that he hated working with me. I was shocked! I couldn’t believe he was saying this to me, especially since I am his supervisor. With the assessor still in the building, I just wanted to move on, so I apologize for him feeling like I handled him poorly and basically avoided him for the rest of the night. I waited until the assesor was sitting down and eating and quitely walked out to our back alley and had a panic attack. After pulling myself togeher I put on a good face until the assessor left but as soon as he was gone I shut down.
I really enjoyed my job when I first got there, but after constant negativity and complaining from the crew I am finding it very hard to keep doing that. It is a constant struggle to stay up beat and after last night I am dreading going in today. There are other issues going on as well that make it very hard for me to enjoy my job, but they are too long to explain here. I am a college drop out and currently making more money than my Fiance. We rely on my paycheck to pay for the wedding and I don’t know if I could make the sam amount of money if I didn’t stay in food service. I don’t know what I am looking for, but any help, advice, or words of encouragement are appreciated. Thanks.