Finally engaged! Ring setting has issues though…

posted 1 year ago in Rings
Post # 16
Member
274 posts
Helper bee
  • Wedding: May 2019

Nope, get that diamond super tight in a new setting. Don’t risk losing it. I’d be unhappy too. Sorry bee! Please let us know how it works out

Post # 17
Member
3840 posts
Honey bee
  • Wedding: April 2007 - City, State

I’m sorry but I have to agree with everyone else here. I would get my money back for the setting and go somewhere else. It’s so bad. Between the black all over, the botched sizing on the bottom, the stone being loose and if you look at the one prong in the pic there is a huge chunk out of that too, as if they cut it to put the stone in and realized they cut it too low so they cut a bit higher. It is horrible.. I would ask for a full refund, her your beautiful diamond and go somewhere else. If you want your now fiancée to pick your setting, pick a few settings you like and ask him to do the final choice. 

Post # 18
Member
4534 posts
Honey bee
  • Wedding: November 1999

co_katherine :  That is shockingly bad!  Do stuller engrave their settings with a identifying stamp because if they do, it could be an easy way to check if it really is a stuller setting or a knock off setting the jewelry store gets from someone else. 

As for workmanship, that is horrendous! Please do not wear your ring if the stone is spinning. You don’t want to lose a diamond ever but you don’t really want to have an heirloom diamond fall out and be lost!

Diamond is gorgeous and extra special because of its tie to your FIs grandmother. The knife edge solitaire setting looks lovely. I’m not surprised that you want to keep it instead of pick something else.

Also,  Congrats on your engagement!

Post # 19
Member
885 posts
Busy bee
  • Wedding: September 2012

co_katherine :  that is awful I actually can’t believe it is so bad. I would just push for a refund and go elsewhere for a new setting. I can’t believe they thought that was ok to sell to someone. Keep us posted

Post # 20
Member
264 posts
Helper bee
  • Wedding: January 2019

This is a simply awful job! Take it back asap! I’m shocked they were able to mess up the most basic setting. 

Post # 21
Member
4066 posts
Honey bee

You are certainly not overreacting. Tell them you want a new setting.

Post # 23
Member
734 posts
Busy bee
  • Wedding: July 2018

That’s crazy – my RHR is a Stuller setting and it’s perfect, I don’t know what the hell that jeweler did to it, but you’re completely justified in being upset. I’d bring it there and get it fixed or get my money back, come hell or high water.

Post # 24
Member
2651 posts
Sugar bee
  • Wedding: May 2017

co_katherine :  it looks like it was resized yes, but if a really good job was done you wouldn’t be able to tell, a resizing should not look like that when properly finished. The black looks like jewellery polish that was not scrubbed off to me. I don’t think this jeweler is very professional, maybe you can find a different one to reset your ring.

Post # 25
Member
3743 posts
Sugar bee
  • Wedding: November 2019 - City, State

WOAH! That setting is not good, I would take it back and ask for a refund. I honestly wouldn’t trust that jeweler. The fact that they let your Fiance leave the store with a stone that SPUN in the setting is horrific! My setting is also from Stuller; my jeweler said they custom make the setting to fit my ring size and my stone, so we had to choose a stone before she could order the setting so it fit perfectly. There is zero wiggle room in my stone. I have a 14K stamp on the inside of my ring and I have absolutely none of the dark spots yours has. You may have been givena  used setting. I have one of the lowest price settings and it was $600CAD. I normally am too polite to demand things, but I think you need to stick up for yourself and demand a refund. I wouldnt work with this jeweller again. 

Here’s a closeup pic so you can see the difference (it’s a little dirty though haha):
20181010_164452

Post # 26
Member
72 posts
Worker bee

Brielle :  “Setting a round diamond in a four-prong solitare setting is not rocket science. The fact that this jeweler struck out in every way possible (terrible quality control of materials and execution) is almost beyond belief. Completely unacceptable on all levels. 

This is SO bad, that if the jeweler doesn’t want to refund your FI’s money, I would seriously consider contacting the most tenacious consumer reportet in your city and having her or him do a story on this fiasco.”

 

OP – All of the above. Any jeweler can order from Stueller. Whoever set your stone set it loose if it’s spinning. And those dent/black marks…..who QC’ed this ring at your jewelers?? I don’t think Stueller sent it out like that. It was likely the jewelers bench person who messed it up. I would be really worried about letting them try a second time…Best to get a refund and visit another jeweler in your area. 

 

 

Post # 27
Member
554 posts
Busy bee
  • Wedding: June 2016

co_katherine :  please keep us updated. We all want to see this made right for you 

Post # 30
Member
3840 posts
Honey bee
  • Wedding: April 2007 - City, State

co_katherine :  I am sorry but your diamond should not move at all in the prongs. I have touched my diamond and it doesn’t move, not one bit. He just seems to not know what he is doing. Just like how he said he fixed the black marks at first and they were still there. I’m sorry, but I would ask for a refund on that setting and go somewhere else. Or at this point, take the $250 lose and just go to another place to get a new setting. I wouldn’t wait either with the diamond still being lose. It shouldn’t be that way. That jeweler doesn’t sound like he knows what he is doing at all. Sorry.. 

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