Post # 1
I had my first fitting for my Allure 2555 dress yesterday. My dress budget was actually pretty small – less than $1000 and this dress fit the bill. With custom length and taxes, the total came out to be $1065. I ordered it in April and it came in mid-October. I was pretty anxious that I wouldn’t love it or it wouldn’t look very good but it fits beautifully – it’s a little bit long but not worth taking up any more. I feel pretty good in it.
One thing I did notice is the scalloped lace on the sweetheart neckline is totally messy and weird! It’s uneven and in some parts looks torn up and completly missing. I pointed this out to the manager of the shop and the alterations specialist I am working with and the manager was pretty shocked. She said she is going to see if Allure will send out a yard of replacement lace/edging and the alterations specialist said she’ll be able to replace it, but I’m still pretty bummed it came in looking so busted! I’m trying to stay calm and wait to see what happens, but I really just don’t know what to do. Call Allure and complain? My wedding is in February and because my dress is customized and took 7 months to come in, I don’t think they can send me a new one. Any calming words or ideas? Here are some pics-
What the neckline SHOULD look like:
Here’s me during the first fitting:
Here’s the janky neckline:
The manager also took pics and will call Allure on Monday. I just hope this all turns out well. When you pay over $1000 for a dress, you kind of expect it to be perfect!
Post # 2
ohmariemarie: Things do slip past quality control in any business. Luckily you noticed it and there is plenty of time for the dress to be fixed.
Post # 3
julies1949: Yes, that makes sense. Just a bummer, you expect everything to look right when you get your dress in! Hopefully my alterations lady can fix it and Allure ships the lace ASAP!
Post # 4
ohmariemarie: Also make sure your shop doesn’t charge you for the time it takes the seamstress to fix the lace. This should be covered by Allure.
Post # 5
Wow! That’s is inexcusable! Someone really dropped the ball on quality inspection.
The good news is that repairing it should be a pretty easy fix and you are very lucky to have such a helpful team at your salon working to make this right! You could complain to Allure but I honestly doubt they will do anything, aside from sending the replacement lace your salon is requesting and possibly compensating the salon seamstress for labor.
All in all it was definitely disappointing that your dress didn’t come in with the quality it should have but people are working to make things right it seems, so take a deep breath and keep looking at the pics of yourself in the sample dress, a and remind yourself how the dress will look rather than how it is right now.
Post # 6
The store owner will be right on to this. Don’t worry. Replacing a bit of lace should not take 3 months.
Your dress looks FANTASTIC on you. You really have the right body type for it. Don’t stress about something fixable and relatively minor that the store manager will see is sorted out for you.
Post # 7
What a beautiful dress! I hope it all gets sorted!
Post # 8
- Wedding: October 2015 - Firehouse Restaurant
I just recieved my dress (also an allure gown) and there were problemswith the lace too. The bridal shop said they could fix it no problem. Also they ordered my dress in a size 6 which fits pretty well except i cant sit down! I asked the alterations manager if this is something they could fix without messing with the lace and they said yes. I hope they are right I dont want to pay a ton of money in alterations.
Post # 9
I know how it feels when the dress you love comes out with a fault… im currently dealing with this! One week now before I go on a business trip and then 2 days home to pack our shipping container as we’re moving internationally, then we leave for 8ur wedding, and my dress is sitting at the secons seamstress’ s who is fixing the total botch the store seamstress did!
Take a breath… first its a small issue really, second your store is being very helpful, and third you have time to ger allure to fix it if necessary.
My dess was a sample and the store seamstress totally botched it, they took it in too much that I couldnt sit down then in letting it out they put a patch in to let it out by 10 cm! I only needed a few mm so I could sit down…. then in putting in the 10 cm, they put the pleats back in backwards! She had no idea how to fix it and was trying to convince me it looked ok. I love my dress but at 2 weeks before the alterations window shut, I was facing trying to find a new dress. Fortunately my second seamstress works wonders and I get my baby back again this week hopefully fixed. The second seamstress knew what was wrong with the pleats just looking at them, and how to remove the 10 cm they put in and give me the 5 mm I needed.
Post # 10
Unfathomably: observer: Mrs.Z.: elombardo: OzGirl: Thank you all for the kind words. I know this isn’t too big of a deal, but it still was a little disappointing. Hopefully all will get sorted out!
Post # 11
Ugh! Unfortunately I know how you feel. 🙁 I ordered an Allure 8764 dress in May and received it about a month ago. Once I got it home (of course after signing off at the bridal shop that everything was good with it), I noticed a small tear in the lace overlay. Talk about disappointing! On top of that, there’s a large gap on the shoulder that’s missing lace appliqué and some more appliqué falling off just under my bust! I guess in the wedding world, $1000 for a dress isn’t expensive and I know that a seamstress can fix all of those things but at that price, I do expect at least some quality in the craftsmanship.
Post # 12
DestWedBride: right?! $1000 to me is a ton of money, especially for a dress I’ll wear for maybe 10 hours. Ugh, hopefully both of our dresses get the repairs they need!
Post # 13
I know…I feel the same way! I had a hard time even spending that! I actually googled something like “Allure bridal poor quality” just to see if this was a common occurence. Strangely, I couldn’t find anything. Ha! Anywho, good luck with all of your fixes. You look beautiful in your dress and I’m sure it’ll all turn out perfect!
Post # 14
The 2555 was a big contender for me, but I ended up with the 2709. You look gorgeous in it! I love Allure gowns, that’s such a bummer about your lace 🙁 But hopefully it’s an easy fix, sounds like you bridal shop isn’t too worried about it which is a good sign. Now I’m nervous that something will be wrong with my dress when it comes!
Post # 15
Girl, let me tell you about Allure! I ordered my dress requesting that the neckline be built up 2 inches. So my dress came to my house (I ordered it in Florida where my mom lives & I live in ohio) 2 weeks before my wedding. I go to put it on & they did build up the neck 2 inches, but then they elongated the bodice by 6 inches! 6 inches! It looked absolutely ridiculous! I wasn’t planning on getting alterations because the sample fit me so incredibly perfect (except I needed a little more book coverage). It took me 5 days to finally get the bridal shop to take the dress back & give me a full refund. A store 5 min from my house had that exact dress, in Ivory, & in my size. So I bought the sample, just dealt with a little more cleavage than I was comfortable with (my pastor’s wife said it looked fine. I’m a little modest because I have a little bit bigger bust), to have the waist taken in 2 in on each side & had a bustle done from Wednesday to Friday. I had to have my Mother-In-Law pick up my dress on Friday because I was running around all day & couldn’t bring it back to my house. Then my wedding was Saturday! I didn’t even get to try it on after the alterations to make sure it fit. I also never got to try it on with my hoop skirt & shoes. So I ended up having to go barefoot because with my shoes, everything was too short. Granted, I did have a 5 hoop massive hoop skirt under my dress because I wanted my ball gown to be as big and dramatic as possible. Since the original dress was ordered from Florida, I don’t know if they actually were reimbursed by Allure or if they just ate the cost? At first, when they wouldn’t give me a full refund, they told me that Allure doesn’t do refunds for special order items.
Anyways, enough about me. I told you that story so that you know that 1) someone always has it worse, & that 2) everything will work out fine 🙂
It’s stressful & annoying, but your seamstress will be able to make it look just like the dress is supposed to.