- 6 years ago
- Wedding: December 1969
I ordered custom thank-you cards from Vistaprint 2 weeks ago and recieved them today (right on time!) the actual cards are cute. Not as high quality as I thought they would be, but overall I am happy with them. The envelopes they sent were huge and did not fit the cards. Annoyance # 1.
I called VP to let them know and to ask them to ship the proper envelopes. She said she would send me the 3.5 x 5 inch enevelopes in 7 days. I asked if they could ship them faster, as I need to send out the cards ASAP. She said “no”. Annoyance # 2.
Once I got off the phone, I measured my cards and realized they are not 3.5 x 5 inches and would be a bit too big for the NEW envelopes she was sending. I called back and got a new representative. I asked if she could just double check, so they didn’t send the wrong ones. She put me on hold and came back saying the correct ones were being sent. I asked what size, as the previous rep told me a size too small for my cards. She said “actually, I spoke with the rep and she DID not tell you the size, so I don’t know where you got that info from.”
I don’t know if they were just trying to cover for her or what, I wasn’t upset with them I was just trying to double check. I will not be ordering from them again.. so save yourself the hassle and order some where else if you need something quickly! I had a friend who had a pretty good experience with them.. so I know this is a unique situation. But I won’t be giving them a second chance :(.