Post # 1
OK so this saturday I had appointments with two caterers in CT. The first meeting I had – OMG – this woman could not have been ruder. She acted from the second we got there like we were wasting her time, kept saying NO NO NO and shooting down everything we said we wanted to do and not offering any constructive alternatives or reasons why not, she refused to even talk about the food first and made me talk about linens and freaked out on me and rolled her eyes when I said something about just sticking with white napkins and a colored tablecloth. Never in my LIFE have I been made to feel like this – I felt like a second class citizen, like she was looking down at me and my family like we were some poor trashy tacky group who was pretending to have the money to throw a wedding. She made me second guess myself and all the VERY WELL THOUGHT OUT AND ORGANIZED ideas I’ve had regarding decor and food and drink. It was SO AWFUL. I literally almost threw up when I got out of the meeting and I almost had a panic attack in the car on the way to the next appointment. It was so bad that at one point during the meeting my Fiance actually said UM EXCUSE ME ARE WE UPSETTING YOU?
Here’s another good example – we were talking about potentially placing dinner stations outside and she says NO NO YOU CAN’T DO THAT THEY WILL BE IN THE SUN THAT’S A TERRIBLE IDEA, and my Fiance goes (bless his heart) “exactly what SUN are you referring to at 8:30 at night after the sun has gone down?” I mean it was just one thing after another with this woman and I thought I was going to completely lose it. I managed to keep it together and go to the second meeting, and thank god we got along really well with the second woman and she was totally on board with what we want to do (even said that things the other woman said were impossible and bad ideas have been done succesfully many times at my venue).
So, yeah, basically the first woman decided that I wasn’t worth her time and proceeded to RUIN my entire day and make me think that all the thought and hard work I’ve put in so far trying to figure out what my vision is was tacky and stupid. I’ve never felt more awful and disrespected in my life. Now, I don’t need someone being saccharine sweet to me and kissing my a** in these meetings, but um hello i am the BRIDE and I would like to be treated with a little respect. Awful.
I was going to say PM me if you want to know the caterer but f**k that, this woman was SO awful and completely ruined my day and depressed me so I’m putting it out there for all to see. If you ever see Gina at A Thyme to Cook, either punch her in the face or run screaming in the other direction. She is a total nightmare and a completely disrespectful b***h and she should be fired. I’m writing to the president of the company and CCing the Client Relations Manager to give all of them a piece of my mind.
Post # 3
I would start posting on review sites about how rude she was to you!
Post # 4
And file a BBB complaint as well! Good thing she wasn’t dealing with me, I am peri-menopausal and would have shredded that wench into tiny little quivering pieces.
Post # 5
The thing that kills me is that this place gets the best reviews all over the place. I’m sure their food is excellent (they brought in a few little treats while we were in there – not that the woman even bothered to mention to us what any of it was) but I don’t understand how they get good customer service and professionalism ratings. It makes me feel like this woman has been nice to everyone but me! It’s not like I was late or disheveled looking. I was coming from three hours away and I was EARLY, and showered and made up.
I keep running over it in my head like what did I do wrong, what did I do wrong and I can’t come up with anything. My mom and my Fiance keep saying I’m taking it too personally and that I should just forget about the stupid woman but I can’t help it. I’m sensitive in general, and I feel like my ideas for my wedding ARE very personal and to attack them or dismiss them without a second thought – to me, that’s a personal attack. I know they are right and I should just get over it but I think just because it’s my first real wedding-related freak out, it’s taking a little longer. I’m just kind of sad now because she robbed me of a lot of the excitement I had before I went into that meeting and I haven’t been able to get it back yet.
Post # 6
Don’t let mean vendors ruin your planning experience. Thankfully I only encountered one vendor who made me feel that way, but she was overpriced and under-talented, so I moved on, but it did smart for a day or two. I also think you should write reviews warning other brides about this horrible woman!
Post # 7
I’m so sorry! Please know that the one vendor that may not be as warm and fuzzy is caterers. That is not to say that 1. she should have treated you with anything but respect and care and 2. there aren’t super nice caterers out there.
i had an awful catering experience (CT as well) that I flew 3,500 miles and a two hour car ride to experience with my mother and fiance. We had all taken the day (or for us, week) off work and they really wasted our time.
I would send the letter, the BBB and post on the boards. They should know that one person’s negative experience can really hurt their business.
Are you still looking? PM me if you’d like to chat more! Hang in there!
Post # 8
So sorry to hear about this! I absolutely hate being treated like this and it reminds me of a similar situation when Fiance and I were shopping for rings. The sales woman at Tiffany’s was completely rude, tapping her pen on the counter impatiently and then told us, “next time make an appointment to learn about rings” (meanwhile I knew exactly which one I wanted!). I raised high hell and wrote letters to that store’s manager and anyone else’s contact info I was able to get and got apologies from all of them within 48 hours.
I think it’s important for you to post your review wherever you can. Those positive reviews you’re seeing might be on sites where they can delete negative reviews, or maybe people encountered other representatives from that caterer instead of the one you met with? Either way she and the company need to know they were in the wrong to treat you that way.
Don’t let it ruin your wedding planning experience though. She’s just a miserable rude woman who took out her issues on you. Sometimes I feel like people like this can sense who the sensitive ones are (us!) and they tend to bully you even more. Think of it this way–at least you realize how rude she is now, and not somewhere down the line when they already have your money! It’s definitely their loss that they won’t be getting your business. Good luck with the other caterers and vendors!
Post # 9
Wow…I’m glad you found a better vendor though.
Post # 10
Im so sorry you had to deal with someone like that, especially while sharing your vision for your wedding. You said you went to catering companies – why in the world would she want to talk about linens when meeting with you for the first time? That would be something to discuss closer to the wedding, AFTER you had contracted with them. You are meeting them to talk about the food. I completely agree that you should contact either the President of the company, or even her supervisor and tell them what happened. I agree its an awful way to start out your planning but I agree with you family and fiancee, try to put it behind you. Hopefully every other vendor you deal with will be completely opposite of that lady. And I love what your Fiance said about the sun 🙂 Good luck!
Post # 11
- Wedding: July 2010 - The Tower Club
I’ve also run into some awful wedding vendors. I don’t know if it’s because the wedding industry attracts these characters, or if it’s that the few “bridezillas” out there ruin things for the rest of us. I don’t know, but it’s awful and unfair and, unfortunately, happens all the time. I’m so sorry someone made you feel so awful!
Post # 12
@tippy – Tiffany’s salespeople are the worst. They are so rude because they are “Tiffany’s” and can get away with it because their brand is in high demand no matter how they treat people. It’s really unfortunate that these people feel they can treat people like this.
So just an update that I feel better now. It took a few days but I’m over it and excited to continue the planning process. The more I tell the story to my friends, the more ridiculous it becomes in my mind and I feel better about it. Sometimes you just need other people to tell you you’re not crazy and that what happened is legitimately ridiculous and awful, you know? I’m also taking comfort in the fact that, while I did let it get to me afterwards, I was able to keep composure in the meeting and didn’t go “bridezilla” on her. It makes me feel good to know that I can control those urges! She would have totally deserved it, though…
Any recs for web sites I can post reviews on? Where do people look for vendors? I just got this one from my venue, not the web.
Post # 13
That sounds HORRIBLE! You poor girl!!
If you dont mind me asking – what catering company did you decide to go with? I used to work for one in CT, and I’m pretty familiar with the companies aroud here….and if you need ANY recommenations at all please let me know!!!
As a fellow CT bride…please please please let me know if there’s anything you need!