Post # 1
- Wedding: August 2019 - City, State
So I am wodnering if you can all give me your thoughts and opinions on my situation.
I booked my wedding decor vendor last year, about a year in advance of my wedding. Initially I had only booked her/her company to do the backdrop for my reception – as I needed a huge backdrop and she was able to give me a really fantastic price. The rest of my decor I was mostly DIY-ing, even the flowers! Well I realized in January this year that I was taking on too much, so I reached out to see if she would be available to also do my floral decor and a few other things for me. She was available and we discussed options via email with sending pcitures back and forth and the like.
Up to this point I had not met this vendor. When I initially booked her for my backdrop, I was not super concerned about meeting her. I did my due diligence, checked her reviews and that she was a legitimate business and figured for just backdrop draping that was adequate. Paid my deposit and was happy with that.
After I booked her for flowers, I paid a secondary deposit for those services. Again, I was fine with that. We had been communicating fairly well via email and she knew the vision I had in mind from pictures I had sent and the quote was based on that. I checked her reviews again and they were still quite good and a few even new ones that were also very good.
However – we were supposed to have our first meeting this past Friday and walk through the venue and settle on details for everything. For example, do I want tulle with flowers for the aisle decor, just babies breath or add roses as well? etc etc. However, about an hour and a half before we were supposed to meet – she called and cancelled! She claimed she had food poisoning, was terriblely ill and could not make it as she was throwing up constantly. I told her to feel better and we would reschedule and she immediately tried to ask me if we could reschedule for the next day or Sunday, to which I told her unfortunately I was unavailable.
Since then I have not heard from her. She has not tried to reach out to me to reschedule and has not responded to the email I sent her this morning about when would be a good day.
I am a bit worried about this. The last minute cancellation and lack of reaching out to me after the fact. Should I be worried about working with this vendor? Communication up to this has been good. But for some reason this is really concerning me. I guess I would have expected if she was honestly ill, she would reach out to me right away to reschedule. Plus is seems weird she wanted to reschedule for the very next day – not knowing if she would actually be better by then… I guess I’m just not sure how to feel! Also; I feel I should note the first time we had an official ‘meeting’ we had effectively a teleconference – in which she also rescheduled because she was sick – however when I was finally on the phone with her I could clearly hear she was ill as she was coughing terribly.
Post # 2
- Wedding: November 2019 - Canada
Ugh, I have a flakey florist too 🙁 I would give her a day or two to respond. If she did have food poisoning, the last thing I would want to do the next day is respond to customer emails (even if that’s your job lol). Even if you’re on the mend, you still feel pretty awful the next day. If you have her number, I would call her in a day or two to reschedule. If she cancels again, I would find a new vendor.
Post # 3
I wouldn’t worry about it if she’s out of contact for one weeked while dealing with food poisoning.
It also sounds like you dropped the ball first on the scheduling. She asked if you could reschedule for this weekend, and you said no. I don’t know if you just left out details there, but no one involved in scheduling something should ever just say no; you should suggest alternative dates and keep the conversation going until a mutually agreeable date has been found.
I guess I would have expected if she was honestly ill, she would reach out to me right away to reschedule.
But she did?
Post # 4
It’s the weekend, she’s probably working or taking a breather after working the day before. I agree with PP that when she threw out the other dates and you just said “no” that was your mistake. Always try to find a different date. You just emailed her this morning, give her a chance to get back to you. If she was busy or with another client or doing something else she may not have had her full calendar on her. If she get back to you in the next couple of days, then let it go
Post # 5
- Wedding: August 2019 - City, State
She asked me to reschedule in the same conversation that she cancelled. She wanted to meet the next day, which if she had food poisoning, would likely be impossible. We were supposed to meet on the Friday and she immediately stated she wanted to meet the next day (Saturday) or Sunday. I told her I was unfortuantely booekd for the weekend, which was true, I was unavailable with prebooekd appointments both days. As well as the fact that I knew the venue had a large event so we could no be there on the Saturday.
I was kind of put on the spot because I honestly did not know when I would next be able to meet with her – as she stated she could not meet on weekends due to her business, which is totally understandable but makes things complex when I already had taken a day off work to meet her and now she was effectively asking me to do it again.
I only didn’t throw out other dates because she wanted to meet during the work week – which means I would have to request an additional day off work, which I had already done for the day she cancelled on me. She kind of put me on the spot all of a sudden, because she stated weekends were out so I didn’t know when I would be able to meet her next.
Post # 6
what I don’t understand is if you have to clear it with work before you can book a time with her, how do you know she will be free? Doesn’t it make more sense to book a time with her, try to get the time off work, and if you can call back and reschedule? That’s what I would have done if I had been on the phone with her.
At any rate, it’s too late for that, I think you just need to give her some time to get back to you. You said you just emailed her this morning. Give her some time to get back to you.
Post # 7
- Wedding: November 2020 - North Carolina
What you need to do is talk with the venue to see what other days they have available for you (far out enough that you can work to get the time off) and your vendor to do the walkthrough. Once you have that information, send her an email with those proposed dates. Hopefully she’ll choose one of those dates and then you can try to get that time off. After you try this a couple of times and she still doesn’t make the time, then you insist that she makes the time for you on a weekend because she’s the one who keeps cancelling. If she still doesn’t make time then you find another vendor and get your deposits back.