Post # 1
After many meetings describing specifically what I wanted for bouquets, boutineires, corsages, and centerpieces, my florist got everything wrong. Luckily we had abotu 2.5 hours before the wedding to remedy some of the issues, but still I am still unhappy with how it turned out.
The bridesmaids bouquets were perfect —- if they had been my bouquet. Bridesmaids bouquets were supposed to be different from mine.
My bouquet was all white when I had specifically told her absolutely NO white & had told her what flowers I wanted in my bouquet. This was fixed somewhat though the bridesmaids bouquets ended up being larger than mine.
The centerpieces were somewhat correct. They contained about half of the flowers we had agreed upon. They were passable and you wouldn’t know they were incorrect unless you had been involved in the planning.
The corsages & boutineires were the worst. She delivered purple flowers, when we had asked for pink (and all other wedding flowers were pink). They didn’t even look like they belonged at the same wedding as everything else. Her excuse was that she ordered the wrong color, but somehow never took any steps to correct this problem. My Maid/Matron of Honor and one of my bridesmaids immediately stepped into action, calling a florist close to the hotel & getting replacements for the boutineires & corsages.
I just don’t know what to do now. I paid $2000 for flowers that 1) I wasn’t happy with and 2) we had to do work to track down the correct flowers. Additionally our number of centerpieces needed decreased by 5 three weeks before the wedding and our total never decreased (contrary to what she had promised).
Am I entitled to at least a partial refund? As is I cannot recommend this woman to anyone & will be writing reviews about what happened to save other brides from the headache.
Post # 3
- Wedding: October 2011 - Bed & Breakfast
Did your contract specify any of these details (e.g. flower color for bridal bouquet, specific flowers to be used in centerpieces, etc.)? And did you get a written modification of the contract with the new agreed-upon price when you reduced the number of centerpieces? If not, you may have a hard time proving that the florist did not fulfill her end of the contract, thus entitling you to a refund. That said, many businesses would rather work with you to come to an amicable resolution rather than have their reviews tanked. I would write up a very detailed list of what was incorrect, and include any e-mail printouts or other written documentation of what was agreed-upon plus a copy of the bill for the replacement flowers, and sit down with the owner to discuss what the company is willing to offer you as compensation for your troubles.
Post # 4
Write a review on Yelp, or some other local business review website. I believe you are entitled to a refund, but as the previous poster stated, make sure this is written in your contract. The types of flowers and colors should all be listed.
Post # 5
Agree with the previous poster. You need to tactfully make a list of the wrong doings and sit down to see what can be done. Did you make mention of any of this the day of the wedding?
Post # 6
I think you’re entitled to a partial refund, for sure. You’re definitely entitled for $ back for the boutonnieres since you didn’t use them and had to buy replacements, and I think you’re also entitled to some $ back for your bridal bouquet and to $ back on the extra 5 centerpieces IF they weren’t supplied. (Like, did she deliver 5 too many and they were there at the reception space? If the centerpieces weren’t there because she knew in advance that you didn’t need them, and she delivered the original # minus the 5, then I think you should get a refund for those 5.)
Post # 8
Contact her and see if she tries to give you a refund. You’re entitled to a refund for everything the PPs listed. Don’t review her until you talk to her; she could get vindictive if she sees a bad review first. You’re entitled to a partial refund, and whether she gives you one or not, poorly review the hell out of her anywhere you can.
Post # 9
- Wedding: November 2013 - St. Augustine Beach, FL
If she refuses to do anything then write to the local BBB (most have online forms) with your complaint and what you would like for a resolution. But try to get her to do something about it first.
Post # 10
I don’t know if there was a contract as my mom took care of it. BUT I was there for all the meetings & my mom called to go over everything with her the day before the wedding.
My florist is old and doesn’t do email, so unfortunately I have no emails to print out as evidence. I saw her notes and her notes were all correct so I’m so confused as to how everything got so messed up. I told her immediately the bouquets, boutineires, and corsages were all wrong. She (somewhat) fixed my bouquet, but it was not what I wanted. She ate the cost of the replacement corsages & boutineires, but they still weren’t correct. We were able to fix the color, but the florist closest to us did not have the right flowers. The centerpieces we didn’t realize until we go to to the reception site and nothing could be done.
We told her three weeks before the wedding — before she even ordered the flowers — that we needed 5 less than originally thought. She had plenty of time to adjust her order accordingly and did not.
I’m not reviewing her until we get this sorted out.