(Closed) Florist completely messed up — now what to do?

posted 6 years ago in Flowers
Post # 3
7311 posts
Busy Beekeeper
  • Wedding: October 2011 - Bed & Breakfast

Did your contract specify any of these details (e.g. flower color for bridal bouquet, specific flowers to be used in centerpieces, etc.)? And did you get a written modification of the contract with the new agreed-upon price when you reduced the number of centerpieces? If not, you may have a hard time proving that the florist did not fulfill her end of the contract, thus entitling you to a refund. That said, many businesses would rather work with you to come to an amicable resolution rather than have their reviews tanked. I would write up a very detailed list of what was incorrect, and include any e-mail printouts or other written documentation of what was agreed-upon plus a copy of the bill for the replacement flowers, and sit down with the owner to discuss what the company is willing to offer you as compensation for your troubles.

Post # 4
55 posts
Worker bee
  • Wedding: August 2012

Write a review on Yelp, or some other local business review website.  I believe you are entitled to a refund, but as the previous poster stated, make sure this is written in your contract.  The types of flowers and colors should all be listed.

Post # 5
121 posts
Blushing bee
  • Wedding: September 2013

Agree with the previous poster.  You need to tactfully make a list of the wrong doings and sit down to see what can be done.  Did you make mention of any of this the day of the wedding?

Post # 6
2934 posts
Sugar bee
  • Wedding: March 1996

I think you’re entitled to a partial refund, for sure. You’re definitely entitled for $ back for the boutonnieres since you didn’t use them and had to buy replacements, and I think you’re also entitled to some $ back for your bridal bouquet and to $ back on the extra 5 centerpieces IF they weren’t supplied. (Like, did she deliver 5 too many and they were there at the reception space? If the centerpieces weren’t there because she knew in advance that you didn’t need them, and she delivered the original # minus the 5, then I think you should get a refund for those 5.)

Post # 8
4476 posts
Honey bee
  • Wedding: November 2012

Contact her and see if she tries to give you a refund.  You’re entitled to a refund for everything the PPs listed.  Don’t review her until you talk to her; she could get vindictive if she sees a bad review first.  You’re entitled to a partial refund, and whether she gives you one or not, poorly review the hell out of her anywhere you can.

Post # 9
9139 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

If she refuses to do anything then write to the local BBB (most have online forms) with your complaint and what you would like for a resolution.  But try to get her to do something about it first.

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