Post # 1
So, I met with this florist and as soon as I put in for a quote on her website she emailed me and then added me on Facebook. Fast forward to when we met, and she sent me a few proposals and I signed the contract and paid half of the deposit. Part of the reason I signed with her so quickly was 1) the price it was around $1,000 or more less than the first florist I met with 2) her style of all the arrangements I love 3) she told me someone else was already looking into my date but she would give me first pick since I came to her first. We emailed each other pretty often and she was quick to respond..until I gave her the deposit. I know people are busy and I totally understand that, but I’m trying to see if I can tweak a few things- mostly the linen colors and seeing if I can tweak some of the flowers. And I want to check it off my list so I don’t forget, and it’s hard to contact her anyways. Even after when I tried to contact her the proposal it was hard to get ahold of her then too. So this isn’t the first time she hasn’t responded, but it’s really important to me that I get her answers.
It’s been a little more than a week now with no reply, and I don’t know really what to do now besides wait. It’s kind of frustrating though! Any bee’s go through this or know what I could do?
Hopefully she’ll respond eventually. 😅
Post # 2
Try calling- your emails could be going to her spam folder and she’s not getting them.
Post # 3
- Wedding: September 2015 - Hotel Ballroom
I had some drama will ALL of my vendors at some point (serves me right for going ‘discount’ on everything). I’d call. If that doesn’t work, go over their head.
Post # 4
I agree with PPs–pick up the phone and call! If that doesn’t work and she has a storefront stop by…
Post # 5
We had trouble with a couple of our vendors also, I found just following up on an email or calling helped.
Post # 6
Go to her store or call. I had a similar situation with my cake vendor…all nice until the wedding and after I paid the final installment she was extremely rude wouldn’t agree to deliver the cake on time. Nightmare. Make sure after you speak with your florist over the phone or see them in person, send them an email documenting your conversation so that later on there aren’t any misundestandings, or at least you can point to what you had both agreed upon.
Post # 7
Does your florist have a physical location? I would try going there and also calling.
Post # 8
Her storefront is kind of weird, it’s like a whole different wedding “company”. It’s not just her store. I could try that. I do have her number, but even whenever I tried to get her address to send my check and contract, I had to text her. And I had to do so a few times before she responded. And the check was sent to her house, not the storefront.
I’m just nervous. And I don’t want to feel like a hassle or a problem to her.
Thank you guys for the advice!
Post # 9
I feel like your attitude is all wrong. YOU are the client! You can hassle her and be a problem (using common sense of course). If I were you I would probably fire her even if that meant loosing my deposit as I need a 100% professionalism from people providing such important services.
While that might sound drastic, it is VERY important for you to contact this woman as soon as possible and make sure she understands that her behaviour is not professional and you dont accept it. You need to be firm with her if you want to keep her. Otherwise you are just adding soo much unecessary stress to your wedding.
Post # 10
You’re right, and I will make more of an effort. I don’t mean to feel the way I feel, either. She should definitely be more on top of her game, but I wonder if she’s put me on the back burner for now since its still far away. But with that, she’s been way more distant than I’d like.
Post # 11
I think the fact that your wedding is still a looooong way off may be impacting here.
Not saying it is right, but she probably has 100 weddings before yours that are prioritised.
Either call or go visit.
Post # 12
I’d try texting, then calling, then going in person. If all else fails, you have to go over her if she’s not the one in charge. Sometimes you have to make your extreme disappointment clear, in a civil way, in order to get what you are paying for. They don’t want an unhappy client out there badmouthing them on Yelp or WW or wherever. My florist/event designer was unresponsive at times, didn’t get things to us when she said she would, and wasn’t giving us our money’s worth in our first couple of samples (and this was at a high price point, so it happens across the board). My mom made her disappointment clear, got the company owner involved, and poof…our flowers were ridiculous (in an amazingly good way) on our wedding day. When they feel their rep is on the line, they’ll do their best to deliver, but getting to that point can be really frustrating. As PP pointed out, she might be spending the majority of her time on weddings that are coming up sooner than yours, but that’s no excuse for radio silence — she could at least take 10 seconds to shoot you an acknowledgment and let you know she’s busy but will get back to you as soon as she can.
Post # 13
Right! And that’s all I want, really. Just a little acknowledgment that she received my email. I experienced that with my caterers- the “we’re so busy, but I will get back to you soon!..and I completely understand. I’m not trying to hound her or hassle her, but some communication is needed on her part.
Post # 14
While yes, she should be getting back to, even if it’s to say she’s super busy….if your profile is correct and your wedding isn’t until May 2017 she’s probably got your wedding SO far off her radar while she is trying to work on current weddings.
Post # 15
yes, I know that and I completely understand that. But complete silence from her end for months isn’t really okay to me. Especially since I’ve already paid her for at least half of the contract. And I’ve made several attempts to contact her. Like I’ve said, I’m definitely not trying to bother her or anything like that and I understand she’s busy, but I’m also a client of hers. I would feel better if she responded and told me she would get back to me, that would be totally fine. But she’s not even making that effort.
I’m a full time student in a different state, and I’m about to start my senior year in 8 days, so I’m going to be completely busy with my schedule. I graduate May 6th and get married May 27th, so really this is the only time I have to meet with vendors or time to explore my other vendors and things like that. So it’s important to me that I remain in contact with my vendors, even if it’s little communication.