(Closed) Florist I booked with won't respond to my emails anymore?

posted 5 years ago in Flowers
Post # 2
Member
615 posts
Busy bee

Try calling- your emails could be going to her spam folder and she’s not getting them. 

Post # 3
Member
3756 posts
Honey bee
  • Wedding: September 2015 - Hotel Ballroom

I had some drama will ALL of my vendors at some point (serves me right for going ‘discount’ on everything). I’d call. If that doesn’t work, go over their head.

Post # 4
Member
8007 posts
Bumble Beekeeper

 I agree with PPs–pick up the phone and call! If that doesn’t work and she has a storefront stop by…

Post # 5
Member
82 posts
Worker bee
  • Wedding: July 2016

We had trouble with a couple of our vendors also, I found just following up on an email or calling helped.

Post # 6
Member
11 posts
Newbee
  • Wedding: July 2016

Go to her store or call. I had a similar situation with my cake vendor…all nice until the wedding and after I paid the final installment she was extremely rude wouldn’t agree to deliver the cake on time. Nightmare. Make sure after you speak with your florist over the phone or see them in person, send them an email documenting your conversation so that later on there aren’t any misundestandings, or at least you can point to what you had both agreed upon. 

Post # 7
Member
2633 posts
Sugar bee
  • Wedding: September 2014

View original reply
gracendrake :  Does your florist have a physical location? I would try going there and also calling.

Post # 9
Member
145 posts
Blushing bee

View original reply
gracendrake :   I feel like your attitude is all wrong. YOU are the client! You can hassle her and be a problem (using common sense of course).  If I were you I would probably fire her even if that meant loosing my deposit as I need a 100% professionalism from people providing such important services.

While that might sound drastic, it is VERY important for you to contact this woman as soon as possible and make sure she understands that her behaviour is not professional and you dont accept it. You need to be firm with her if you want to keep her. Otherwise you are just adding soo much unecessary stress to your wedding. 

Post # 11
Member
4077 posts
Honey bee
  • Wedding: June 2010

I think the fact that your wedding is still a looooong way off may be impacting here.

Not saying it is right, but she probably has 100 weddings before yours that are prioritised.

Either call or go visit.

Post # 12
Member
3170 posts
Sugar bee

View original reply
gracendrake :  I’d try texting, then calling, then going in person. If all else fails, you have to go over her if she’s not the one in charge. Sometimes you have to make your extreme disappointment clear, in a civil way, in order to get what you are paying for. They don’t want an unhappy client out there badmouthing them on Yelp or WW or wherever. My florist/event designer was unresponsive at times, didn’t get things to us when she said she would, and wasn’t giving us our money’s worth in our first couple of samples (and this was at a high price point, so it happens across the board). My mom made her disappointment clear, got the company owner involved, and poof…our flowers were ridiculous (in an amazingly good way) on our wedding day. When they feel their rep is on the line, they’ll do their best to deliver, but getting to that point can be really frustrating. As PP pointed out, she might be spending the majority of her time on weddings that are coming up sooner than yours, but that’s no excuse for radio silence — she could at least take 10 seconds to shoot you an acknowledgment and let you know she’s busy but will get back to you as soon as she can.

Good luck!

Post # 14
Member
6311 posts
Bee Keeper
  • Wedding: September 2012

View original reply
gracendrake :  While yes, she should be getting back to, even if it’s to say she’s super busy….if your profile is correct and your wedding isn’t until May 2017 she’s probably got your wedding SO far off her radar while she is trying to work on current weddings. 

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