Post # 1
The florist I worked with for my wedding made a beautiful bouquet and bouts, but the headwreath I ordered from her was horrible and not at all what was on our contract. I asked for a wreath of very delicate flowers: mostly jasmine with a couple of tiny purple flowers interspersed and she gave me a big bushy wreath of mostly leaves with a few sprigs of closed up jasmine and some big purple flowers (palm sized). I ended up pulling a few flowers out and sticking them in my hair instead. <br /><br />I didn’t see the wreath until just before the ceremony as a friend picked it up, but it looked like something from a Boticelli painting–all leafy and ugly, not the “delicate small flowers mostly jasmine and delphinium & larkspur blooms” specified in the contract. <br /><br />Now I don’t know what I should do. Mention it in her review (I feel bad about that)? Email her about it? She hasn’t written to me for follow up so I am kind of hesitant to initiate, but it was not at all what I asked for and I feel like as a florist she should have realized I didn’t want it to be mostly leaves when I asked for flowers.
Post # 2
Cordellia: She’s never going to know that you were not happy with the headpiece unless you tell her.
I don’t think it’s fair to post negative reviews about a vendor before you give them a chance to make it right.
I would go see her and explain why you are unhappy and ask for a partial refund.
Post # 3
Cordellia: Did you show her an inspiration picture? I think if it was just her interpretation on your description it’s not fair to write it in a review, just email her and let her know it was not quite what you were after but you were pleased with the rest of her services. That way in the future she could make sure to work from inspiration pieces
Post # 4
I won’t write a bad reviews if I haven’t given a business to right there wrong. That’s not fair.
Post # 5
I had the same situation with my wedding cake. Not at all what I wanted, but didn’t see it until we walked into the reception. I was happy with the rest of the catering, so I mentioned it to the head caterer and she was most apologetic, and agreed that in future she would stick a lot more closely to the inspiration photo rather than being “creative” about it. No refund, but I feel like future brides will benefit. And it wasn’t horrible, just nothing like what I wanted.
So I’d say yes tell her so that she doesn’t make the same mistake in future, and if you feel a partial refund is warranted then it won’t hurt to ask for that too. Or perhaps a store credit.
Post # 6
Cordellia: Approach her and tell her you were unhappy, then go from there
Post # 7
I would tell her, but i would also mention it in a review, just like you said here minus the use of the word “horrible.” People need to know what a vendors strengths and weaknesses are. It is okay to point out that the wreath she made was not to your discreption without bashing her on her other work. The problem with wedding vendor reviews is no one is willing to write a bad or even nuetral one so there is no way to dinstinguish vendors. I’m all for fact driven truthful reivews with both the good and the bad. If the vendor refunds you some of the money, then include that also, but give future brides all of the facts so they can make an informed decision.
Post # 8
julies1949: This! Excatly what I was going to say.