Post # 1
So today I got to see my floral mock up…and I wasn’t too happy. I was so shocked I didn’t know how to react. Fiance and I are putting a lot of money towards the flowers and from our conversations with the florist and how she was describing the arrangements we were really expecting something big and dramatic.
Don’t get me wrong…the centerpiece was gorgeous…BUT SO SMALL. I asked her if we can make it bigger and she put random curly willows in the middle of the Manzanita tree which looked awkward. I told her everything was okay and I’d talk to her later (I have a week left, was taken back and just wanted to get out of there, cry and then deal with it) I felt/feel EXTREMELY guilty cause I told Fiance lets go with this florist. There was an amazing florist that did a great job for a better price, but because of her attitude on the first meeting, I said no…ohhhh the irony.
So I did cry…for a couple hours. Talked to Fiance and he said he’ll try to talk to her. She was a complete youknowhat about it and got offended (which is understandable because I DID say I liked it in order to avoid confrontation and awkwardness)
Long story short, she changed it for us after i spoke with her on the phone and through email explaining we wanted something bigger…but not without an argument through email where she threatened to pull her services and keep the money we have already paid. This scared the crap outta me and I apologized. I rather have expensive soandso centerpieces then expensive NO CENTERPIECES.
Lesson Learned: grow cahoonas and speak my mind ON THE SPOT.
Post # 3
Honestly, I can’t believe that as a “professional”, she would act like a total nutjob about it and get “offended” that although you claimed it was “okay” at the meeting, that you did’nt like it afterwards. She’s an adult and I’m assuming your Fiance wasn’t like, “OMG WE HATED IT! My fiancee cried for hours. How could you do this? It sucks!!!” I can’t believe she even threatened to pull her services. If you were polite and constructive and clearly explained what you had expected, I don’t see why this is such a big deal.
I had some vendors that said to me that they would be happy to change anything and re-work something if I wasn’t happy (including photographers, MUA, etc.) and this is what I would expect from any professional vendor.
Post # 4
@lilbluebird: She did tell me they would change anything I didnt like…problem? THE WAY THEY SAID IT. Very cold. like..”yea I know youre paying THOUSANDS but you’re very lucky im doing this for you.” Then I just couldn’t deal anymore and just wanted to ask her why the colours of the flowers are not what we discussed and oh boy…let me tell ya. She did’nt like it. Got very defensive and I feel like I constantly walking on eggshells with her attitude.
Post # 5
Ugh, what an assbag. That is NOT how a professional should act, I’m sorry 🙁 Vent away!
Post # 6
You have got to be kidding me. How the hell do people get away with behaving like this in their businesses!!
You learned your lesson. Speak up, go back to inspiration photos and tweak. It s annoying to be told we are good only to find out someone didn’t have the balls to say to your face. But, that’s the way the cookie crumbles sometimes.
She behaved unprofessionally and much like a bully and you didn’t deserve that. She’s not doing you a favor, this is her job!!!
Post # 7
@garden_bride: Yeah, no… that’s not cool at all! I feel like part of the reason why you hesitate to say anything was that she probably gave off some of the negative vibes to begin with. Like maybe when she did show it to you, she didn’t really seem like she was open to opinions. I can’t believe that she was upset when you asked why the flowers were not the same colors. I get that sometimes, a bride’s vision doesn’t match up to her budget. But then that’s the job of the florist to say so and indicate that for x amount of money, this is just not possible.
Take my MUA for example. Even when she was putting everything on at my trial, she kept saying, sweetly and patiently, “If you need to change anything, anything at all, you have to tell me. I want to make sure you absolutely love it.” and she kept asking if everything was okay. With people like that, you know they genuinely want to make sure you are happy.
Post # 8
I hope that (after the wedding) you write honest reviews about this experience in every single avenue available in your area (Wedding Wire, The Knot, Yelp, etc.). That is unprofessional to the highest degree. You are paying a shit ton of money to get what you want, and if you want modifications and ask politely the immediate response should have been, “Yes m’am!”
Post # 9
While you should have said someting while you were there, She should not be acting like that. I agree with PP leave reviews everywhere maybe you can save another bride from having to deal with this stress!
Post # 10
Fiance read the emails, he is beyond pissed off…as am I. The review flood gates will be opened after my wedding for sure. SO SICK of venders giving themselves too much credit and the right to talk to clients as they pleased while taking thousands of dollars from you.
Post # 11
Yeah, after the wedding I would write a bunch of reviews quoting the email she sent you threatening to not do the service and not give you your money back. Screw that! I’m sorry you’re having to deal with this. I’m sure your flowers will look stunning.