- 6 years ago
- Wedding: July 2012
My florist made a number of mistakes on the day of my wedding and I’m trying to figure out how I should proceed… Here’s what happened:
First, my bouquet was a mess and have bright pink lilies sticking out of it, even though it was supposed to be “a mostly white round fluffy large sized bouquet to include gardenia, lilies garden roses, hydrangea, blue hydrangea (only a hint of this) and dahlia” (quote from the proposal). My florist removed the bright pink flowers and rearranged the bouquet to make it more presentable, so minus the stress and confusion, no real harm done.
Then I looked at the bridesmaids bouquets… These were supposed to be “small bouquets with pale pinks, whites and bits of blue to include garden roses, delphinium, hyudrangea, dahlias and other seasonal flowers in the colors” (quote from proposal). The photos included in the proposal also showed mostly and blue or white and pink bouquets. Instead they were primarily blue, pink and green bouquets and included BRIGHT pink roses and hardly any white at all. I hated them! I had specifically mentioned in my meeting with her that I didn’t want any bright colors, yet here they were… Also, the overall color scheme outlined at the top of the proposal was Navy, grey, light slate blue, dusty rose and creams. I don’t see anything about bright pink or bright anything in there! Thankfully one of my bridesmaids addressed the issue with my florist and she removed as many of the bright pink flowers as she could, but there were still many left when it was all said and done. Overall they were fine, but not what at all I had expected or asked for.
Also, the cake topper looked exactly like the proposed topper that I nixed from a previous proposal, the gazebo decorations that I paid $175 for turned out to be twigs that she tied to the gazebo with a little tiny blue ribbon, and the bouonnieres were supposed to include a “rope detail” that looked beautiful and intricate in her proposal, but ended up being literally a 2″ piece of rope that she tied around the stem.
Here’s my dilemma — My florist was very nice to work with and I liked her a lot before my wedding day. All of my complaints are relatively small (although to be honest I was really upset with the bridesmaids bouquets) and she didn’t specifically leave anything out of the proposal, she just ended up not delivering the quality she proposed. I got the impression that my florist booked too many weddings for the same weekend and by being stretched so thin she returned a poorer product than she promised (and usually delivered — I’ve been to one wedding of her’s before and I’ve seen pictures of many others, and the quality was definitely lacking for mine).
Some of my friends think that I should ask for some of my money back. Some think I should write her a bad review to warn other potential clients. My husband thinks I should let this go. I initially thought I might let it go, but the more I think about it, I don’t want this happening to another bride. What would you do in my shoes? I think that if I plan to give her a bad review I should let her know before hand and see if there’s anything she would be willing to do to make up for it. How would you suggest addressing this? I’m terrible at these kinds of conversations!
I really appreciate any advice you can give! Sorry this is a bit of a novel…