(Closed) Florist Screwed Up — How do I proceed?

posted 6 years ago in Flowers
Post # 3
817 posts
Busy bee
  • Wedding: February 2013 - Mansion House at the MD Zoo

If she didn’t live up to your contract–and it sounds like she didn’t–you are entitled to some money back. You may have to take her to small claims court though, which may not be worth the hassle. Most floral contracts have a clause that flowers may be subbed depending on availability, since they’re living things and you can’t 100% guarantee anything. Did you have anything in your contract about colors/details you specifically did NOT want? The problem is that that’s the stuff that’s in pictures, and those are the only real tangible things you take away from your wedding.

I would start with send a polite email detailing all the expectations that she did not meet and how, and say that you’re not comfortable paying full price for the product you received. Include quotes from your contract about specific details. I would also say that you would not be able to recommend her to other brides, but that if that is exemplary of her quality of work you do feel obligated to warn others away from her services. See where that gets you.

I’m also wondering if she didn’t mix your order up with another, similar wedding that same weekend since the colors were close but clearly not correct.

Post # 4
1141 posts
Bumble bee
  • Wedding: July 2012

I’m a MOB in the same boat. Last weekend everything was so nice except the flowers. Truly I could have done a better job. There was nothing pretty about any of them. The more I think of what I paid him the madder it makes me. I was thinking of a bad review also. My problem is I liked him a lot, he just is a lousy florist. Makes me mad, I would feel better if I were the kind of person to tell him how bad they were. The thing is it just wouldn’t change anything, those sucky flowers will still be in all of the pictures. 🙁

Post # 5
2077 posts
Buzzing bee
  • Wedding: August 2012

If it were me, I’d try to handle it directly with the florist before writing bad reviews online.  You may be right in assuming that she booked too many weddings for one weekend, but she should know that she didn’t deliver the quality of work you were expecting.

If you want her to compensate you for her mistake, I’d tell her upfront (either in an e-mail or in person).  I’d also provide photos of the arrangements she made to compare to photos of what she promised you.  She should immediately recognise the difference in arrangements.

A florist’s livelyhood is effected by feedback from customers, and a bad review could cost her her business (honestly, I’ve seen it happen).  If she is known for quality work and you truly believe she may have just had on off day, for whatever reason, I’d confront her directly.  She’ll more than likely refund you some of your money.

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