- 5 years ago
- Wedding: August 2013
For folks planning Williamsburg Brooklyn weddings, I’m posting this review in case anyone is thinking about booking with Hotel Lejolie, since I had a frustrating experience with them.
I was so delighted to find Hotel LeJolie when we started planning our wedding, scheduled for August 2013, a five minute walk from the site of our ceremony and reception. It was clean, moderately priced and staff appeared to be accommodating and responsive. In Sep. 2012, we signed a contract to hold 15 rooms and were delighted that the Front End Services manager agreed to hold the rooms until about six weeks before our wedding. My father made his reservations there first thing in 2013. At the end of January , a full seven months before our wedding, the general manager wrote me to say that “they had yet to book any reservations” associated with my contract and asked me to nudge my guests to make their reservations. We had just sent out save the dates and weren’t scheduled to send out invites for four more months. When I spoke to him by phone and reminded him that we had a written contract with a July release date, he told me it should go without saying that “the hotel reserves the right to clear the group block at any moment.” When I pointed out that my contract didn’t include any such language, he dug in his heels and insisted that they hotel couldn’t hold rooms “until the last moment.” When I explained that we had just sent out save the dates and wouldn’t be sending out invites for several months, he asked me why “my immediate family hadn’t already made reservations?” When I explained to him that my immediate family was composed of my father, who had in fact made a reservation, he went back to saying that he couldn’t hold the rooms until the last minute. Totally exasperating! We cancelled our contract with him, but I can’t for the life of me understand how a hotel manager can appear to know so little about wedding planning. Maybe someone else was trying to reserve who seemed like a sure thing, and he was trying to clear the way for what would bring in the most business? Although I have no concrete evidence of this, it was hard to keep from wondering if it had something to do with the fact that we are planning a lesbian wedding. In any case, if you are trying to plan an event, beware!