Post # 1
This woman has been a giant pain in my ass throughout the process. Will not return an e-mail, never meets a deadline. We decided to go with her anyway because we know her food is great and she was willing to work with us on using mismatched thrift dishes and still keeping costs down. A number of people told us she always does this but in the end she always comes through.
Now we’re four days from the wedding and she cannot be reached. I e-mailed her a week ago with our final final numbers. No reply. I called her business phone this weekend and left a message. No reply. I called her cell phone last night and left a message. Still no reply.
It’s waaaaaaay too late to fire her or really do anything about it, but seriously if she doesn’t come through for us, I feel like bashing her name to anyone who will listen! AHHH! And even if she does I feel like she needs some feedback about her customer service. Wow. Seriously lacking.
Post # 3
Did you have a contract with her? A written one that details what she is going to do for you before, during and after the wedding.
I would go to her business if I hadn’t heard from her and hunt her down but I CAN”T stand when caterer’s take advantage of people.
Has the venue worked with her before? What are you trying to do, get an answer from her? Do a mock up of the layout you will have at the wedding?
If she does bail on you, report her to the BBB as a bad business, that will do a lot more damage then just bashing her via mouth (I would do that too) Also send it to your local publication (wedding magazine or maybe a columnist) and let them know she is like this. You actually have the power! Show her you know you have it!
Post # 4
I would continue to try to track her down- does she have an office that you could visit?
If this was the first time it happened, I would say that maybe she is just busy and she would get back to you in a day or so. But if she has already missed previous deadlines, you can’t afford for her to miss your big deadline of deliver food on your wedding day! So if you don’t get in touch with her in the next day or two, I’d start to think of a backup plan!
Post # 5
Im so sorry to hear that you are going through this days before your wedding! Do you have a contract with her? Is it a company that she works for where you could stop by the location or call a supervisor?
Post # 6
OH yes, this calls for stalking. I assume you have a contract so when you do find her, go over every detail and make sure she still plans on following through with it all. If you still feel upset with the way she’s acted professionally, after the wedding and the honeymoon maybe you should write to her to tell her you were less than satisfied. Nothing snarky but maybe no one has and she is deluded enough to think its acceptable? Crazy but it could happen. And, when talking to anyone who ask about her give your honest account of how things were and they can make an informed decision from there.
Post # 7
No worries, folks. I tracked her down and all is well! Thank goodness! (This being rural Montana, contracts are just not done and nothing ends up in writing but our e-mails. Same with the band, the ceremony musicians, etc.) She’s a very nice woman, just super busy and REALLY needs a secretary!
Post # 9
I’m glad to know things worked out for you. Definitely unneeded stress before your big day.
Post # 10
I don’t think that being a rural business exempts you from having minimal customer service and contracts, for goodness’ sake. I could never put up with that during wedding planning.