Post # 1
A lil mini (probably not mini) rant. Since before my fiancé and I were engaged we’ve had our hearts set on a wedding/engagement photographer. We just knew she was the one we needed. Even now to this day after tons of research she’s only one of 2 (local) photographers we’ve found that speak to us. So like two weeks ago I filled out her contact form on her website and got no answer. Which fine I know it was thanksgiving and from her Instagram I learned she was away for a week in the middle of the mountains on a wilderness retreat. So I emailed her directly just reaching out again knowing she’d been busy and my email probably got lost in the others. She answered the next day and seemed super excited about working with us and sent us her packages and all her info and was asking questions. That was on Saturday. It’s now Thursday and she still hasn’t responded to me. I’m starting to get really frustrated and upset because I know I need to just move on and find a photographer who is timely and punctual and trustworthy, BUT as mentioned she’s like the dream. She’s the one we want. And I don’t know how long is acceptable to wait. Part of me doesn’t mind because we have plenty of time. Our wedding is a year and a half away. BUT, 1. It’s not professional and not a good start and 2. We want winter engagement photos so we need to have that planned ASAP since it’s December tomorrow. I just Im frustrated because she’s who we want and she’s making that difficult. The only other local photographer we’ve fallen in LOVE with hasn’t updated any of her social media since like April which makes me nervous and iffy. I’ve reached out to a few and they’ve all responded and stuff but I just don’t feel wowed by any but these two. Our third option that we want is my friend who owns her own wedding photographer business. Ideally she’s our first pick, but she’s from the Midwest so we’d need to fly her out and everything so if we can avoid that hassle id rather that. Sigh. Essentially I know I need to move on but it’s hard when you know they’re the one
Post # 2
Eh…I know how annoying it is for vendors to not respond (had that problem multiple times). But four days isn’t really *that* lomg considering you are still so far out from your wedding. A lot of photographers I know work crazy hours from Fri-Sunday and then take Monday and Tuesday off as their “weekends.” And if your photographer isn’t just solely a wedding photographer, this can be a busy time of the year for photos, with Christmas cards and such. I’d maybe wait til Monday and then send one more email mentioning you’d like to schedule winter engagement photos and if she doesn’t respond by the end of the week, then I’d say you can write her off and start searching for a new one.
Post # 3
courtja : thank you! I think that’s where I’m at. Like I’m not at a point to write her off yet and I don’t think I would have thought twice if she hadn’t taken so long to respond the first time. I’m more frustrated than anything but definitely haven’t written her off. I know I need to wait about a week before I truly get antsy. I’m more so just like, of course all the photographers I don’t want are answering same day and the one I want more than anything is impossible to get ahold of.
Post # 4
I think it’s a red flag. If they take long to respond now, what happens on month before your wedding? I think it causes unnecessary stress. We planned early and culled quite a few vendors based on their communication. There are so many competitors in the wedding industry, so let me know if you’re interested in getting my business, otherwise I’ll move on.
However, if you are set on this photographer, you can take the gamble. Did you mention you wanted a winter shoot? You could trial here for engagement photos then decide based on her punctuality.
Post # 5
I really don’t think 4 days is unreasonable either. I would spend a bit more time with her, and so long as there are no other red flags, go for it. If she’s popular she could be dealing with a lot, plus the holidays, etc.
I gave my vendors 1 week to respond, then follow up, and if no word after another week I would move on. I had my dream caterer turn out to be the flakiest MFer ever and it was very frustrating. But I dont think you are *quite* there yet.
Post # 6
I think maybe cut her a bit more slack. Have you communicated to her that you are definitely going to book her or that you need to schedule a winter engagement shoot asap?
I think most photographers are used to having people reach out to them and express lots of excitement for their work, only to go with someone else. From their end, it makes sense to approach things casually and not get their hopes up about every potential client.
Fiance and I found our perfect photog 2 weeks ago, and we have been just going back and forth trying to schedule a time for a skype session to get to know each other and get contracts signed, etc.
We have told her SHE is definitely the one, and she has put us into her calendar, so we aren’t too concerned about how long everything’s taking (esp considering we aren’t trying for a winter engagement shoot), but she definitely stays busy.
She goes on photog/personal retreats, she’s shooting and editing for days on end, she’s putting a lot of emotional energy toward the couples she’s currently working with – I just remind myself of these things and cut her slack if she’s sometimes non-responsive. Some days we write back and forth multiple times, but if one of us is busy, we go days without checking in.
Post # 7
It’s really annoying but you have to think that usually photographers are a couple with no support staff.
We wanted one specific photographer and we provisionally booked our venue but the photographer wouldn’t reply to us for several days to confirm! A few days later the replied and we booked them, but it was stressful as the venue kept hassling us to pay a deposit. Good photographers usually do a good amount of destination shoots and long days so the time to catch up on emails is limited.
Post # 8
Mackenzie1 : “I don’t know how long is acceptable to wait.” — Wait for what? No to sound flip, but seriously, what exactly are you waiting for? A contract to sign, her availability for your preferred dates for an engagement shoot, her to suggest dates for the engagement pix, etc?
Not sure where you’re located, but winter lasts a good 3-4 months where I’m at. And it doesn’t even technically start until the 3rd week of December so you’re not late. If she’s a good photographer, she’s probably in demand and may be doing post-processing on some fall weddings. I think your excitement is causing you to be a bit impatient. 4 days is not ridiculous when your wedding is 18 months away.
Post # 9
I know it’s really hard to wait on vendors to get back to you – waiting a week or two for all my vendors to reply was killing me! But I found that’s pretty common and I needed to reset my expectations. Most vendors do take a while to get back to you. Or need email reminders, as they are juggling a lot of clients. Some told me they answered email only once a week, since they were out working the rest of the time, and that’s what worked best for them.
If your photographer has good reviews online, I’d just be patient and at least schedule a meet-and-greet with her before you decide.
Post # 10
Give it another week or two before you completely write her off. I’ve had vendors not get back to me right away as well, but the good sign is she did get back to you.
Post # 11
If the content of your email wasn’t time-sensetive, I wouldn’t give up on her yet. I had this issue with my venue coordinator…she would take 1-2 weeks to reply to a simple question every single time. Though, when it came to deadlines, she’d always follow through promptly…when my rehearsal and wedding day came, everything was perfect, so I had nothing to worry about all along. I totally understand the frustration, though!
As other PP have said, if she’s a high-demand photographer then she’s likely prioritizing other things over replying to a non-urgent email. It’s a really busy time of year, and you’ve got plenty of time left for Winter photos, so you don’t need to stress about it right now 🙂
I’d give her another 4-6 days before following up. If she still doesn’t reply after another week, then I’d be getting worried.
Post # 12
Give her some extra time to get back with you. I know it may be hard, I am one of those people that want to get things done ASAP. But I’m she is only busy with other photography jobs. I used to take pictures for a while, and when it’s only one person and multiple people are needing pictures taken/edited it is very time consuming. So I would wait it out a bit longer and hope for the best. Wish you the best of luck!