Post # 1
Has anyone else found that some venues are fairly lazy with their responses? I have emailed a few venues to enquire about costs, the number of guests they can cater for, which dates they have available and any further information. One of the most recent responses was “all of that information is on our website”.
With zero response to their availability, and no brochures or flyers attached. I understand most information can be found on the website but don’t you think it might be wise to make an effort to actuallly answer questions? Sometimes I feel like people just don’t care about customer service anymore.
Please share your expierences with me?
Post # 2
I had that with a couple. Our venue was easy to pick though. The emails were vague but they gave us an appointment to tour it, I had a bunch of questions ready on the ipad and she answered them all patiently. We gave the down payment a week later. I know they might be to busy to answer a million email questions but if you can meet with them then they should dedicate their time to make you their first priority, even it is only for an hour. If they can’t do that then move on! They don’t care enough to get a contract (and a good chunk of money!) from you now then how much will they care on your big day?
Post # 3
Although I find that answer a bit blunt and off-putting, I do think you should get all the information you can from the website, then ask any unanswered questions. It really is wasting their time to ask questions, the answers to which are readily available on the website.
Post # 4
I had that with a few venues. If I didn’t like their response to me I didn’t go look in person and I certainly didn’t book there. Simple.
I find that all over customer-service based things not just wedding venues. Some people just aren’t personable or have a bad day. Some customers ARE anmoying and ask questions that can be answered on a business’ website so I don’t get that either. It still doesn’t give them the right to give someone an attitude But what can you do? I just move right along.
Post # 5
Hahaha. I made a thread earlier today about this. My venue isnt responding at all. I have no details and we’re 4 months out. We even had a mess up with the room block. So frustrating.
Post # 6
When we were venue shopping, we were looking at dates 18 months out. But all the venues were very responsive and helpful (they emailed me brochures and offered to chat on the phone if I had any questions).
But the venue we ended up going with – good gracious, the girl is a energizer bunny! She answers my emails from 6AM to 5PM, M-F. Always prompt, courteous, and concise.