(Closed) Frustrating Venues

posted 6 years ago in Venue
Post # 2
9520 posts
Buzzing Beekeeper

I had that with a couple. Our venue was easy to pick though. The emails were vague but they gave us an appointment to tour it, I had a bunch of questions ready on the ipad and she answered them all patiently. We gave the down payment a week later. I know they might be to busy to answer a million email questions but if you can meet with them then they should dedicate their time to make you their first priority, even it is only for an hour. If they can’t do that then move on! They don’t care enough to get a contract (and a good chunk of money!) from you now then how much will they care on your big day?

Post # 3
47445 posts
Honey Beekeeper
  • Wedding: November 1999

View original reply
SnowWhite25:  Although I find that answer a bit blunt and off-putting, I do think you should get all the information you can from the website, then ask any unanswered questions. It really is wasting their time to ask questions, the answers to which are readily available on the website.


Post # 4
8683 posts
Bumble Beekeeper
  • Wedding: September 2013

I had that with a few venues. If I didn’t like their response to me I didn’t go look in person and I certainly didn’t book there. Simple.

I find that all over customer-service based things not just wedding venues. Some people just aren’t personable or have a bad day. Some customers ARE anmoying and ask questions that can be answered on a business’ website so I don’t get that either. It still doesn’t give them the right to give someone an attitude But what can you do? I just move right along.

Post # 5
709 posts
Busy bee
  • Wedding: June 2015

Hahaha. I made a thread earlier today about this. My venue isnt responding at all. I have no details and we’re 4 months out. We even had a mess up with the room block. So frustrating. 

Post # 6
268 posts
Helper bee
  • Wedding: December 2025

View original reply
SnowWhite25:  When we were venue shopping, we were looking at dates 18 months out. But all the venues were very responsive and helpful (they emailed me brochures and offered to chat on the phone if I had any questions).

But the venue we ended up going with – good gracious, the girl is a energizer bunny! She answers my emails from 6AM to 5PM, M-F. Always prompt, courteous, and concise.

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