(Closed) Funniest/Ridiculous/Strange Customer Service stories?

posted 4 years ago in The Lounge
Post # 2
Member
212 posts
Helper bee

One of my first jobs was working at Bed Bath and Beyond. They had an awesome return policy and would take back just about anything, in any condition, with or without a receipt. Sometimes people would abuse it, though. One time someone brought in a USED toilet seat that they had bought about a year and a half prior, saying that they wanted to return it. We were forced to take it and refund the money since that was the policy. So weird (and gross!). What kind of crazy person does that?  

Post # 3
Member
1581 posts
Bumble bee
  • Wedding: July 2016

Oh I like this!

Ok, I used to work at Harbor Freight Tools. If you’ve ever been in one, you know that not the classiest people shop in that store. It’s just the truth! It’s like Walmart in the shady part of town at 2am! You just see some interesting people. So I was working the cash register and a guy came up and asked if we sell brillo pads (the abrasive pads you clean dishes with). I furrowed my brows and said no, we don’t. He looked me dead in the eyes and said ‘listen, I know a white girl like you has probably never had to wash anything in your life, but some of us actually have to! You know, they’re the green pads. Where are they?! (He was being really rude at this point) and I said ‘Sir, I work at Harbor Freight. Do you think that I make such a good living working here that I can hire a maid? No. We don’t sell them here!’ He scoffed off and asked someone else and the answer was still no. At that point, he left. But I still think about that guy when I hear difficult customer stories lol.

 

Post # 4
Member
574 posts
Busy bee

When I was in college I worked on the Information / Customer Desk in a Shopping Centre (mall), a lady came up to the desk quite upset, she said she’d lost her husband & didnt have a mobile phone. She asked me would I make an announcement which naturally I did. So 5 mins later no sign so she asked me to do it again & I did. This was repeated 3 times more. Finally she asked me was I sure it was working & I said yes we can hear it to which she responded but yes but how did I know it was working across the city!! She thought my PA system would send a message throughout Dublin. I don’t know how I kept a straight face!!

Post # 5
Member
2166 posts
Buzzing bee
  • Wedding: October 2013

I worked in a clothing store and one of my FAVORITE made up policies that floated around for the longest time about our company was that you could return your jeans, anytime after you bought them and wore them, and get a brand new pair free of charge. Please tell me how that makes any sense first of all. Anyway, I got a girl that came in, swearing that this was the policy, she even had the receipt. I was the manager on duty and she made it very clear she was not leaving the store unless she got her replacement jeans. I explained to her that we don’t normally do this and I’m sorry that this is what she heard our policy was but moving forward if she tried to do this again it wouldn’t fly. She said okay, so then she said, where are these jeans? I told her they were over a year old and we didn’t carry the wash anymore, but the style was still in the store and she’d just have to pick a different color. She FREAKED out. I almost couldn’t help her, but we finally found her a pair of pants that was suitable. She left and we looked at the jeans, she had worn holes through the legs in the thigh and there was period blood on the crotch. SO. GROSS. 

I have many stories that are just insane from my retail experience. LOL.

Post # 6
Member
1579 posts
Bumble bee
  • Wedding: June 2011

booktea92:  OMG, I have so many. So. many.

While working retail, a womans acrylic fingernail came off without her knowing.  She came back an hour later, freaking the f*** out, and made us search the entire store for the fingernail. It was like a $20 fingernail (Japanese 3D nails with pearls, crystals, hello kitty, glitter, the works) so she was delighted when we found it in the dressing room.  She picked it up, dropped it in my hand (ew), and asked me to wash it in the sink for her.  I shook my head and she got all pissy with me.  Seriously lady, you made us look for a FINGERNAIL and now you want me to WASH it!? Yeah, that’s not going to happen. 

Same job.  We had a guy that came in every. single. day. He somehow learned everyone’s name and schedule (it seemed) and would greet us by name when he came in.  He was a nice guy, so no one was really too bothered by his oddness, figuring he heard us talking to each other and heard our names that way, but then he started calling me and my friend by our legal names (that no one even knew or used) and it turned creepy fast. He was banned from the store. 

At my gymnastics job, I “taught” a mommy/daddy and me class for 2-4 years olds (basically they just did the obstable course I set up). When the kid could do the course without much assistance for a week or two, they got moved up to the pre-k section with the older, “more advanced” kids and a “harder” course. You wouldn’t believe how often crazy parents who were green with envy would demand that I move up their little princess or prince because they were so “skilled”. One mom screamed at me after class because I wouldn’t move her child up to the next class. Mind you, this child threw a tantrum every week, would try to bite other kids, and just had a massive diaper blow out the week before. That would go over well with the potty trained group, I’m sure. She left the center screaming about how he was the next “olympic male gymnast” and we’d be sorry. Ooookkkay then, crazy lady.

At my current IT-ish job, I got a support call from a lady who couldn’t get her computer to work. So I went through the general troubleshooting speel, but she was so confused, it was apparent she needed more help.  I started from the beginning and asked her what kind of computer she had, and she responded, “well, it’s white…” and that’s when I knew this was a *special* type of call.  She didn’t know if it was a desktop or laptop (“it sits on my desk – so maybe a desktop?”) so I had to ask her if she could pick up her computer and walk into another room with it.  She said, “no, it’s heavy and there’s this plug connected to it”. So, technically she was right about it being a desktop, but still.  She had no idea what she was doing. 

 

Post # 7
Member
680 posts
Busy bee
  • Wedding: July 2015 - Beautiful place.

dublingirl:  ahahahahah so funny!!!!! I lived in Dublin for 5 years and I love it! Ireland is my forever home. 😃

Post # 8
Member
1312 posts
Bumble bee

My first job during college was working at a Goodwill thrift store. There were certain days that items were 50% off. Well, some items would literally be 50 cents and people would still want a BIGGER discount. People would also try to return their nasty clothes and claim they just bought them but had no receipt. And people would just flat out steal but employees weren’t allowed to stop them!

Post # 9
Member
370 posts
Helper bee

Ok my turn! So I worked at a retailer who has a points program. When you buy things, you get 1/100th of the amount in points. We were having a special where if you bought something you got double the points back. A woman bought something, and asked me if she could use the points immediatley, and I said no it didn’t work that way. She FREAKED. OUT. Less than 10 minutes later she comes back and slams a pack of boys underwear onto the counter and said “these are free with my points.” I said “okay, let me just check.. It says you have no points. With the promotion, it can take up to a week. It says so on the reciept” Que temper tantrum number 2! “I’m using my f’ing points! I never f’ing shop here, I’m not coming back to use the f’ing points!!” there was literally nothing I could do. She leans on the counter and says “you are GOING TO apply my points to this.” When I told her AGAIN that it didn’t work that way, she took the undies, took a few steps back, wound up and THREW THEM AT MY FACE. Ugh. Nope. 

The store is also a chain that is in Canada, too. Well more Canadians shop in my home town than locals. Apparently, since the stores are also in Canada, its only logical that we take Canadian money. We HAVE TO because “its only fair.” Well, if I can’t take your money.. I can’t take your money. Boo hoo. On a daily basis, I was told to call my manager because it was absolutely ridiculous that I wouldn’t tale their money. It usually resulted in them being escourted out of the store.. “What kinda bulls*it company won’t take my f’ing money?!?!” all of the stores here. ALL OF THEM. *face palm* 

Post # 10
Member
3564 posts
Sugar bee
  • Wedding: September 2013

Oh man, I was a pharmacy tech for most of my teenage and early college years so I have some stories, but these are my favorites:

We had a customer, in her late 40s, who was on sooo many medications that she had a difficult time keeping up with the refills.  Every.single.time she’d call in a list of specific refill #’s, we’d fill them, and then when she came in to pick them up, she’d yell at us and tell us we filled the wrong ones and that she needed the other 4-5 RXs filled…then she’d get mad that she had to wait 10 minutes for us to fill the newer ones. While she was yelling at us, she’d always tell us a list of her ailments in an effort to make us feel “bad” for “making” her wait.   

So the last time she called in her refills, her son came inside, paid for them and left.  She then pulled up in the drive thru, again yelling that a)we filled the wrong ones and b) how could we let her son (that she sent in) pick up her meds? She claimed she was gonna sue us.  Then she proceeded to tell our tech that she had fibromyalgia, diabetes, 2 ruptured discs and RIGOR MORTIS and that she couldn’t be “dealing with us and waiting on us” right now.  The tech told her that if she had rigor mortis, then she was already dead and shouldn’t be driving.  The lady then came inside and made a slew of racial remarks toward us and the pharmacist kindly referred her to another pharmacy and refused to take her business anymore. 

Another one….a customer came to the pharmacy and loudly asked the pharmacist “What’s good for crabs?” Without skipping a beat, the pharmacist replied “tartar sauce.” I had to sit on the floor behind the counter to keep the customer from seeing me laughing so hard. 

Last one…had a young man call the pharmacy and tell me that he was a “dancer” and that his boss had been giving them viagra to make them appear bigger while dancing.  He told me he was frequently in a lot of pain after taking it.  I advised him to go to the doctor, to which he refused because he was scared his boss would get in trouble for giving out that medication.  He kept asking what else he could do, telling me all about how long his erections last, etc, but all I could tell him was to see a doctor. I spent 20 minutes trying to politely get this guy off the phone.  Eventually I said “Are you “finishing” things off after you take this medication?” He said “No” and then I told him he just had blue balls and hung up on him.  lol

Post # 11
Member
1418 posts
Bumble bee
  • Wedding: August 2015

these are way too good! I cant wait to read more tomorrow when I get to work.. 🙂 

Post # 12
Member
3564 posts
Sugar bee
  • Wedding: September 2013

Oh, another one…in clothing retail…

I had a customer cut the top of his finger off in the store with a box cutter because he was trying to cut the security tag off a pair of shoes.  He walked out bleeding profusely, nodded at me (I had no idea what happened at the time, just saw blood) and said “I’ll have to come back later on”.  We found the tip of his finger in the pool of blood, the box cutter, and a $40 pair of discount Jordans. SMH

Post # 13
Member
105 posts
Blushing bee
  • Wedding: April 2016 - Rifle Falls

I worked at king soopers on thanksgiving the year before last and we had sooo many people come in/call asking if we had turkeys..Of course we didn’t! They would then ask if we had any thawed ones, nope, no turkey period. One lady asked if I could call a delivery company and have them deliver some. When I told her I’m not the one who can put in orders she yelled at me “WHO DOESN’T HAVE TURKEY ON THANKSGIVING!” Then proceeded to complain to my boss about me. It was hilarious to us. After, he came over and said “who tries to buy a turkey on thanksgiving”  

  • This reply was modified 3 years, 12 months ago by  nirvanavixen.
Post # 14
Member
2942 posts
Sugar bee
  • Wedding: May 2014

I use to open weekend mornings at the “we proudly brew” Starbucks coffee shop in the Barns and Noble.  The one I worked in was in the middle of a shopping district/office park, and the residential area was 3 blocks away across a busy 4 lane road. 

Sunday mornings were low staffed, and they often stuck new people with me on Sunday mornings to teach them how to open when it wasn’t hard.  So, it’s just me and the new guy (who didn’t last two weeks) in the coffee shop, a person in music (on the opposite side of the store, out of eyeline) and maybe three book side associates who were god knows where.  A guy wonders in off the street and bee lines to the coffee shop.  He looks at us and goes “This is a book shop right?  I need something deep. I’m on shrooms and I need something deep.”  His eyes are crazy bloodshot, so I have no reason to believe he is lying.  Any other co-worker up their and we could have handled it, because I knew most of the people I was working with long enough for that “psychic” co worker link, but the guy I was training was box of rocks dumb.  Shroom user only wanted to speak with the box of rocks, so I went to try to find a manager, which I did, but by the time I got back, shrooms guy had disappeared and box of rocks had no idea where he had gone.  I really, really, hope he wasn’t driving, but I have no idea how he could have gotten there if he wasn’t.

Post # 15
Member
1936 posts
Buzzing bee
  • Wedding: October 2015

These are hilarious.

I have a guy who wants the weekly mushroom soup… without mushroom. I spend way too long fishing around in the soup bowl so there’s no mushroom in the broth.

The topic ‘Funniest/Ridiculous/Strange Customer Service stories?’ is closed to new replies.

Find Amazing Vendors