(Closed) Funniest/Ridiculous/Strange Customer Service stories?

posted 4 years ago in The Lounge
Post # 31
Hostess
8729 posts
Bumble Beekeeper
  • Wedding: Dorset, UK

Oh my god, too many. When I worked in customer services for a major phone network provider one person called me a c*nt and another threatned to come to my work and ‘find’ me if I didn’t change his tarrif!

 

When I was a waitress one man had such a meltdown over his food not being nice, he came to follow me into the kitchen and when he was speaking to me he was practically pushing me, so I went to go and get the manager and he yelled at me for walking away from him, so I turned around, got in his face, said if you want to fight, let’s hit the carpark because i will kick your ass, if not, shut up and sit down. He shut up and sat down and never came back.

Post # 32
Member
1581 posts
Bumble bee
  • Wedding: July 2016

hyphenornot:  I was a car salesperson for a while and I had one customer come in and I showed him a truck! He was very interested and surprised that a woman would know so much about a vehicle, let alone a truck. So we’re out on the car lot and he decides that the only way he’s going to get this truck, is if he prays for it. So him and his 3 friends are there in a circle and drag me into it (If the reason I didn’t sell a truck, is because I didn’t pray I would have been in serious trouble lol). So there we are 4 big black men and a little white woman praying in a circle that this guy is going to get this truck. ‘oh lord please bless me and find a way for me to get this truck’. No shit. So he said that when God told him to get the truck, he would come back. Guess what? He never did.

Post # 33
Member
1581 posts
Bumble bee
  • Wedding: July 2016

Ok I do have one more, I worked as a bakery clerk in high school. I would decorate cakes and write names on them for customers, you know like ‘Happy Birthday Paul’ or whatever. So a woman calls in to order a cake and wants roses and for it to say ‘Happy Birthday Casanndra’ (specifically 2 n’s). This is probably a $40 cake, and we always repeat everything back to them so they know we got it right. So she comes in the next day to pick up the cake, and starts screaming that we spelled the name wrong. I was the one that took the order so I know it’s not wrong. She said ‘It’s only one n. You ruined my daughter’s birthday! I want this cake for free!’. I was 17 so I had to call my manager back and the customer was all sorts of upset. The store manager did end up giving her the cake for free, but after that if she ordered a cake we would repeat everything back to her twice! Just so she couldn’t do it again.

Post # 34
Member
6040 posts
Bee Keeper
  • Wedding: October 2019 - City, State

I worked at starbucks through high school and college. Still my favorite job ever btw. Anyway, whenever i’m asked to tell my worst customer story I always go back to the same woman. She will forever remain in my memory as my least favorite customer ever. this will be long …

Dry cappuccino lady. the worst.

so a cappuccino is espresso and foam basically. there are different types of foam. Some people prefer a “free pour” type of foam that is essentially the foam created immediately when steaming milk so it’s very frothy and liquidy and light. Some people prefer very liquidy foam that’s almost not even foam but more just bubbly milk. And other people prefer very very dry foam that is the result of steaming the milk and letting it completely separate so you have a very clear layer of dry foam on top and all of the liquid milk below it. The first two types of foam can be made on the spot in very little time. But dry foam is different. It takes time for that to be “made” because you basically ahve to let gravity do it’s thing and pull all the liquid from the foam therefore making it dry. So really the only way to have dry foam is to steam the milk, make it very frothy and then let it sit for a few minutes. It’s also tricky because at starbucks there’s very strict time guidelines for how long milk can be sitting out and you have to switch it out often. So basically once you get dry foam you have to get rid of it becaus eyou’re at the limit. So it’s almost impossible to always be prepared for a “dry cappuccino” order. Most people who order them are aware of this and ar every patient. NOt this lady though.

She would walk in with her dog (yes her dog) and order a “bone dry cappuccino with cinnamon powder on top”. Well one day she walked in and I was the barista on bar that night. I noticed we had no dry foam so I steamed some fresh foam to let it sit for a few minutes for her drink. Well I waited about 5 min and pulled her shot and added the foam and gave it to her. She stood there, opened the cup, tasted the drink and proceeded to tell me that if I couldn’t even make a cup of coffee properly that she feared for where my life would take me. I was 17 years old. my manager was behind me restocking things and heard her and told her to leave and that while we always aim to keep our customers happy that it was not ok for her to be so cruel to the employees. I cried because I was so embarrassed.

there’s a happy ending to this story though. I was determined to get that drink right should I be on bar the next time she came in. It was some time later but I finally got my second shot and I was able to make a perfect dry cappuccino and from that time on she would request that I make her drink if I was in the store when she came in. I think she appreciated my determination to shut her up over her stupid cappuccino.

p.s. people can truly be crazy over thier coffee orders. and coffee in general.

 

Post # 35
Member
3564 posts
Sugar bee
  • Wedding: September 2013

hyphenornot:  I hate when people think that just because you’re a girl, you know nothing about cars.  I have an Isuzu Rodeo that has a sealed transmission.  I brought it in to a place and asked them if they could check the transmission fluid because the vehicle was having problems.  The mechanic said “sure no problem” and asked me to pop the hood in the parking lot.  I told him there was no dipstick to check the level, it’s a sealed transmission.  He didn’t believe me and started searching under the hood for the dipstick that doesn’t exist for like 10 minutes.  I told him again that it didn’t have a dipstick, if it did, I could check it myself.  He still didn’t believe me.  His manager overheard me telling him this and then informed him that I was right. lol

Post # 36
Member
1581 posts
Bumble bee
  • Wedding: July 2016

MissCountryGirl727:  This isn’t a customer story but I sold chevrolet, which means I know a fair bit about Camaros. I was outside of a bar one night and this guy was trying to hit on me. He said ‘i’ve got a new camaro, wanna see?’ Of course, I was with my fiance at the time but I was also interested in his car. So it’s right across the street (you can basically see his car from the where we were standing). I go over and I look at it and he says ‘Yea it’s a V8 with blah blah blah…’ Using all these big ‘manly words’ to impress  me. I took one look at the car, it was an automatic base model v6. So this is basically a half-assed version of what the camaro can really do and I hated selling them. So I turned to him and told him that I knew it was a v6, and that real men drive manual shift sports cars and left. I didn’t see him come back into the bar.

Post # 37
Member
3564 posts
Sugar bee
  • Wedding: September 2013

missjane93:  I luckily never had to call security or the cops over a pharmacy patient.  However, I have been yelled at and threatened because I apparently controlled all the insurance companies and it was my fault if the insurance company didn’t cover a med or approve the refills. lol 

 

Post # 40
Member
5154 posts
Bee Keeper
  • Wedding: June 2014

booktea92:  My husband works w/the public and he always has the craziest stories.

Yesterday, a woman came in and they were making small talk about Thanksgiving. She asked what he was doing, he told her and then asked what her plans were. Well, she told him that she used to go to her sister’s house but she NO LONGER celebrates Thanksgiving so she was staying at home w/her cat. I didn’t realize people didnt celebrate Thanksgiving… so strange!

Post # 41
Member
4515 posts
Honey bee
  • Wedding: September 2012

When I was in high school, I worked at a movie theater in my small hometown. We had some regular customers that would come in once or twice a week. One of these, an older gentleman, came out after his matinee movie and demanded that we refund his ticket because he fell asleep during the movie.

When we explained that we couldn’t do that because the ticket was for a seat in the theater, he yelled at us, insisted on speaking to our manager (who told him the same thing), and then proceeded to demand that we spell our names for him because he was going to write a letter to the newspaper to complain. 

Ironically, the movie was Insomnia.

 

Post # 42
Member
1587 posts
Bumble bee
  • Wedding: October 2016

These are so bad but bring back memories of all the customer service jobs I worked through high school and undergrad. 

Had a creepy customer who would come into the teeny little town pharmacy where I worked behind the counter just to talk to me. He saw me out once and tried to hug me. He then started to try to come behind the counter. Got to a point where if we saw him pull in, my manager would send me to the stock room to “tidy up” and assist him herself so he would leave and leave me alone. It was uncomfortable.

Worked in the home goods section of a department store and had someone bring in an old, used comforter in a trash bag with no receipt. Yep, full refund, but the entire bag went straight in the dumpster.

Worked in home improvement/building stores and was the assistant department manager for paint. Regularly lifting five gallon buckets of paint or advising on proper tools, techniques, materials, etc. Allllll the comments that come with being a lady there. “Your boyfriend must not mess with you.” And all the manly manly men who would not listen to a woman and insisted that I just didn’t know what I’m talking about who then sought out a male employee. I particularly enjoyed when they didn’t know the answer and would come to find a manager – me – for help!

Working a shift as a “greeter” when you walk in the door to say hello and direct people to sales or help find the products they were looking for. The most boring job in the store because you literally just stand there for 8 hours. A guy walked in and the first thing out of his mouth was “Do you know what I’m looking for?” You hear this a zillion times a day so I replied, “No, not until you tell me.” Most people think it’s funny because really, stop and think about what you’re saying. This guy blinked at me, simply stunned, and said that I must not want to keep my job then walked away. 

Worked at a debt collection agency between undergrad and grad school as an office admin, NOT as a collection agent. Oh dear lord. I don’t necessarily agree with all debt collection practices, but this gave me a very different understanding of the other side, too. So many people just simply don’t pay when they legitimately owe money, and if you set up a payment plan, even just $10/mo or something in good faith to chip away at it, collections should leave you alone. I can’t even begin to tell you all the harassment employees put up with there. Some of the collection agents were crappy to debtors, too, not saying they weren’t, but just so much BS all around. I did genuinely feel bad for some people, especially surprise medical debt. But that still doesn’t mean I want to open the mail and have a picture of a bloody wound be the first thing I see because you want to complain that you shouldn’t owe the bill because you didn’t like the care you received from the doctor. 

Post # 43
Member
2871 posts
Sugar bee
  • Wedding: November 2015

I worked in a call center for a cable company once. I had to take a relay call (deaf/hard of hearing) for the customer who wanted some adult entertainment. The poor relay worker had to say out some very interesting movie titles over and over to this customer. She started to stutter. Poor thing 🙂 But at least the person found a movie out to their liking and I was able to order it for them.

Post # 44
Member
1581 posts
Bumble bee
  • Wedding: July 2016

wonderlily:  OMG! I just got a call yesterday about surprise medical debt! I had no idea I owed this money and I got a call from out of nowhere about it. I spent the rest of the day crying about how I’m going to pay for it. I’ve figured it out now but yesterday was painful after I got that call. I did feel bad for the woman on the phone though. She must hear excuses allll day long.

Post # 45
Member
511 posts
Busy bee
  • Wedding: July 2017

stardustintheeyes:  I work at Starbucks and we have TWO extra dry, extra hot cappuccino ladies. Apparently they don’t understand the streaming process or that foam doesn’t hold heat very well… 

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