Ohhhh I have a few good ones!
I worked as a waitress at a super busy lakefront restaurant during the summers all through college. I HATED it because of how terrible the people were, but I would make enough money over the summer to support myself during the school year, so I put up with it. My last summer there, I had my two all-time favorite bad customer stories.
The first one – I was working on a Wednesday night. Usually Wednesdays would start off really quiet, so the management would cut the staff down to about 2 servers, and we would inevitably get SLAMMED around 730 or 8 oclock. This particular Wednesday, I sat a family of 4 in my section. Literally every time I came out to check on them, they had moved their table. They would literally stand up, gather up all their shit, and move to a different table without asking. This in and of itself was a problem because the food runners were working off the original table number I had entered in the system, and were super confused because this family was sitting somewhere new every couple of minutes. If that wasn’t bad enough, the two little kids from the family were literally wreaking havoc all over the damn restaurant… Running into bussers carrying trays, going behind the bar, going into the storage closet and literally THROWING things out of it.. It was seriously so bewildering. The cherry on top, though, was when the father of this family told me it was his daughter’s birthday. At this point, I just wanted them out, so I gave them a free dessert. As I was walking it to the table, the little birthday candle blew out. I apologized profusely, and he demanded I go get a lighter to re-light the candle. But first, he told me I had to sing the birthday song to his daughter. I literally had 14 tables at this point, so I apologized and said that I didn’t sing, but I would try to get the band that was playing to sing. I ran up to the stage, the band sang, and I dashed off to attend to my other tables and actually did try to find a lighter. But by the time I found one, they had already eaten their free dessert and were inside the restaurant, complaining to the restaurant owner that I was the worst waitress they had ever had and that I had single-handedly ruined their night and their daughter’s birthday.
That same summer, I asked one of my customers if there was anything I could get for him. He said “no, but do me a favor… bend over and let me smack your ass in front of all these people”.
I also worked for a certain car rental company (We’ll pick you up!)… We once had an insurance rental customer who called and asked for a ride into the branch. He couldn’t pay the $50 rental fee so we couldn’t release a car. He threw a FIT and said he was going to call the police because we had shown up to his house and brought him to the rental branch without his permission.
It’s also pretty common rental policy that you return the rented vehicle with the same level of gas that it left with. Also pretty common, with insurance rentals, you have a daily limit covered by your insurance company.. If it doesn’t cover the cost of the rental, the customer is responsible for the remaining cost unless they can talk the insurance company into covering it… Well, one day, this huge beef-head guy comes in and, go figure, his insurance company only paid for like $15 a day, which was about half the cost of a compact car. We had a fiat on the lot. Since this guy literally would not fit in a Fiat, we decided to cut him a break and give him a Ford F150 since it was the only other car available. We told him that we would cut him a major deal and only charge him $.50 a day for the truck (he wouldve been paying $20 a day with his insurance rates). We did the check in, told him it had a full tank so he had to bring it back with a full tank, and sent him on his way.
Well he comes back a week later and throws a goddamn fit because he now has to pay a whopping $3.50 out of pocket for his rental. I go out to check in the car, and the tank is literally empty. So I go in and say “we released this with a full tank, you can either take the truck and go fill it yourself or I can just charge you for the refill here”. He got really huffy and impatient and told me to just charge him. I STILL cut him a deal and said “Okay, great. Listen, I’m only going to charge you for half a tank because our gas rates are super high”. I printed his receipt for him, he took one look at it and LOST HIS SHIT. There was a lobby full of people and he’s screaming “YOU FUCKING BITCH, HOW DO YOU SLEEP AT NIGHT RAPING PEOPLE LIKE THIS. YOU BETTER WALK OUT OF HERE WITH SOMEBODY TONIGHT BECAUSE I’LL BE WAITING FOR YOU. HOW DO YOU LIVE WITH YOURSELF. FUCK YOU, I HOPE YOU DIE”
Like, it was so bewildering. People literally confuse the hell out of me. Maybe just don’t act like an idiot???? maybe follow the rules??? maybe just…. stop??? I can’t.