(Closed) Garage replaced a functioning steering pump,said it's my fault.Is it?

posted 8 years ago in The Lounge
  • poll: Who is to be blame for a functioning steering pump being replaced?

    The garage: They should have diagnosed the issue,especially since it may turn out to be a cheap fix.

    You: You should have asked to pay them to diagnose the issue instead of assuming it was the pump.

    Both, but mostly the garage.

    Both, but mostly you.

  • Post # 3
    10450 posts
    Sugar Beekeeper
    • Wedding: February 2014

    Well I think this is exactly how mechanics make their money. They’ll fix expensive things when it’s really not the problem. I am wary every time I take my car for work, I ask my dad’s opinion before I give them the yes/no to whatever they want to fix. Once I actually walked away and went somewhere else, that fixed the problem by doing something about 10x cheaper. Anyway… so yah I’m paranoid. 

    I think they should have diagnosed it properly in the first place, but you did tell them to go ahead. It’s not fair but I think in this case it’s 50/50 – sorry!

    Post # 5
    4272 posts
    Honey bee
    • Wedding: April 2012

    You got hosed :-/

    Post # 6
    2512 posts
    Sugar bee
    • Wedding: December 2011

    i think it’s theirs. they shouldn’t be taking the word of someone else. they should’ve checked the steering pump before replacing it. an honest mechanic would’ve checked first.

    Post # 7
    1344 posts
    Bumble bee
    • Wedding: January 2014

    They should have checked before replacing it. The only time this would be your fault is if you said ‘i want the pump replaced’ and didn’t say what was going on with the car (because obviously then their job goes from fixing the car to replacing a pump). From your OP though it seems that you told them what was wrong, but also made a suggestion. They really shouldn’t be taking diagnosis’ from people who a) haven’t examined the car and b) are not mechanics. They should have looked it over before they did anything.

    Stories like this make me super thankful for my awesome mechanic!

    Post # 9
    115 posts
    Blushing bee
    • Wedding: October 2012

    We own a wrecker service and repair shop and I can definitely say we never take the customer’s word for it.  The cars are always diagnosed first. It is $40 for the diagnosis but it’s waived if the customer has us do the repair. The mechanic was probably being lazy. I think you just chock this one up as lesson learned and find a new mechanic. 

    Post # 12
    11231 posts
    Sugar Beekeeper
    • Wedding: August 2013

    Oh, girl. This is why I research, research, research car issues. They loooove taking advantage of the ladies. I took my old truck in for an oil change and the guy told me that I *absolutely* needed new brakes ASAP…except that my ex’s brother (from whom I bought the truck) had literally JUST had the brakes changed, and if they’d looked up his account, they would have seen that.

    They should have diagnosed the issue before making ANY repairs, AND called you to tell you the problem and okay the repairs with your authorization. I’ve NEVER had a shop not do that before. :

    Post # 15
    13094 posts
    Honey Beekeeper
    • Wedding: July 2010

    I’m going to go against the grain (at least of the comments, the poll agrees with me) here and say that you are really the one at fault.

    You said above I told them what the issue was, said VIP said it was the pump, and asked them for an estimate to replace the pump.”  If you accepted their estimate and scheduled an appointment, you were essentially telling them, “please replace this pump.”  You knew no diagnostic had been done by either garage.  The repair shop was just doing what you told them to do.

    I’m glad you’ve figured out the real problem now though and gotten it fixed. 🙂


    Post # 16
    206 posts
    Helper bee
    • Wedding: July 2011

    View original reply
    @Pinkmoon:  really not trying to ruffle any feathers or upset anyone but i just had to jump in for a second. I think its how dishonest mechanics make their money, yes. But not how mechanics in general make their money. My husband and his father are both honest, hard working mechanics that do their job the right way and all the mechanics I know (yes, i know a lot… believe me) are the exact same way, honest and hard working. I think to paint them all the same is unfair. 

    Just my two cents. Hope I didn’t push any buttons… not my intent. Just giving you something to think about.

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