(Closed) Garage replaced a functioning steering pump,said it's my fault.Is it?

posted 7 years ago in The Lounge
  • poll: Who is to be blame for a functioning steering pump being replaced?
    The garage: They should have diagnosed the issue,especially since it may turn out to be a cheap fix. : (10 votes)
    25 %
    You: You should have asked to pay them to diagnose the issue instead of assuming it was the pump. : (17 votes)
    43 %
    Both, but mostly the garage. : (7 votes)
    18 %
    Both, but mostly you. : (6 votes)
    15 %
  • Post # 17
    Member
    10452 posts
    Sugar Beekeeper
    • Wedding: February 2014

    @Mrs. Mustang:  Totally fine! And sorry if I offended you, it’s just hard to know who is good or not. Our bad experiences are typically through big chains and dealerships actually. My mom sometimes jokes she wishes one of us (my sister and I) had gotten together with a mechanic so we could have a good one in the family – you’re lucky that way! 

    Post # 18
    Member
    9444 posts
    Buzzing Beekeeper
    • Wedding: August 2012

    If you call for an estimate on a specific repair and then take your car in, I don’t really think it’s their responsiblity to check it again. You told them what you wanted done, and they did it. It sucks that happened, but agreeing to have something repaired without even having it looked at first is kind of asking for issues…

    Post # 19
    Member
    89 posts
    Worker bee
    • Wedding: June 2013

    @bunnyharriet:  I think that it would be rather unfair to write them a negative review. You told Joe’s that “VIP said the pump is no good, accepting the VIP salesperson’s opinion (who is most likely NOT a certified mechanic and did NOT have the vehicle properly diagnosed) in lieu of an inspection. The way you phrased it to them, Joe’s rightfully interpreted your request as a price estimate because you were looking for a better deal, not a second opinion. The person at Joe’s probably figured he/she was saving you time/money by skipping the diagnosis. Let’s say that it WAS the fuel pump and they recommended that you pay for a diagnosis even though the guy at VIP had already said it was a pump issue… you would have probably complained that they were wasting your time and trying to make extra money off of you!

    I guess I just find it annoying because people are quick to jump to the defense of a female customer in this situation because of the stereotype that mechanics take advantage of women by overcharging/doing unnecessary repairs. I have a nice car now, but have also owned some clunkers and have had a lot of experience dealing with mechanics. Maybe one or two tried to overcharge, but that’s what comparison shopping and haggling is for! I have never had an unnecessary repair because I have never agreed to any service without a diagnostic inspection, and I won’t sign anything without a guarantee that the repair will fix the issue (if it does not solve the problem it is free.) We just need to be smarter consumers, and not expect people to hold our hands every step of the way.

    Post # 21
    Member
    9444 posts
    Buzzing Beekeeper
    • Wedding: August 2012

    Okay I’m not trying to be snarky here…but I’d say the vast majority of people who own a vehicle know you should have it actually looked at before spending money on a big repair. I think that’s kind of common sense. The garage probably assumed you had it diagnosed by the VIP guy and were price shopping for the repair, that’s not uncommon at all.

    Post # 22
    Member
    8830 posts
    Buzzing Beekeeper

    @bunnyharriet:  I don’t think it’s fair for you to give them a negative review. You asked for an estimate to replace a pump. They gave you an estimate to replace the pump. You accepted their estimate and brought your car in for them to replace the pump. They did exactly what you asked them to do. It is not their place to second guess you or question or challenge you when you ask for something. If you’d called them up and just described the symptoms and they replaced the pump without checking it or offering to check it, that would be one thing. But you called them with a specific request and they fulfilled your request. It sucks big time that you asked them to do something that didn’t need to be done, but it’s not their fault and you’re doing them and future customers a disservice by leaving a bad review. I hope that at least it is honest and gives the full story so others can see that this is not really the shop’s fault.

    Post # 24
    Member
    11232 posts
    Sugar Beekeeper
    • Wedding: August 2013

    @bunnyharriet:  I’m totally in agreeance with you. If I take my car in for an issue, I expect the garage to look at my vehicle and diagnose the problem, tell me what the problem is, tell me what the fix is, tell me what the cost is, and then ask whether or not I’d like it fixed. I’ve had SO MANY car repairs done at a number of places, and everywhere has done this, even places that have tried to rip me off. Why in the world would I bring a car in, explain the problem and that I think it’s X, and expect them to take my word for it? They should be checking X before they do any repairs.

    Post # 26
    Member
    11232 posts
    Sugar Beekeeper
    • Wedding: August 2013

    @bunnyharriet:  Something similar happened to me with my old car. I just had it towed to the place that the tow truck I called was from (to avoid the $80 tow charge), and they were like, “Oh, it’s the fuel pump. $500.” I let them fix it, but when I got it back, the gas gauge was wrong and I ended up running out of gas (which is when I found out that the gas gauge was wrong). I called them and they were like, “Oh. Guess you need x replaced, too.” THANKS, A-HOLES. SHOULD BE YOUR JOB TO KNOW THAT, OR TELL ME THAT THE GAUGE IS OFF.

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