Post # 1
Hoping you ladies will have some insight and advice! We received a gift last week and opened it up to find it completely shattered. I can’t even tell what it was, other than something crystal. It came from my great aunt, who couldn’t make it to my shower. My aunt brought it over (and I think wrapped it as well) because the USPS box said it came from across the country (where she lives). So, I’m not sure if it broke in transit from USPS or my aunt. Should I ask my great aunt if she got insurance on the box and can replace it? Should I just call it a loss and thank her for the “generous gift” since I have no idea what it is? Help!
Post # 2
Hmmm.. if it wasnt shipped directly from a retailer (so you could exchange it directly) than I would probably just thank her for the lovely generous gift and just let it go! Its too bad.
Post # 3
I had this exact same thing happen. My boss sent me a lovely crystal . . . something (I found out from the store it was a vase) that arrived in a million pieces.
I called the store, hoping they would replace it, which they would have if THEY had shipped it, but they didn’t – he took it and shipped it himself. So I just thanked him as if it had arrived in perfect condition and that was that. I looked up the etiquette for what to do because, wait for it, my boss is Miss Manners’s SON. Yup.
So if I were you I’d call the store and if they shipped it they should replace it. If not, you’re out of luck. Either way, you can’t tell her it was broken.
Post # 4
If I had gifted someone something and it broke in transit, I would surely like to know. I would just say, “Aunt, I got your gift. It appears to have broken in transit, but I do appreciate the gesture of sending a gift in the first place.” If she wants to call in for a replacement as she is the sender, she can, or she can have you call in for a replacement, or she can replace it herself if she would like (no obligation for her to do that, though). Otherwise there is not much else that can be done aside from acknowledging it.
Post # 5
I would let her know you received it broken to pieces, but DO NOT ask her to replace it. She can decide if she wants to replace it, get a refund for it being broken, etc.
Post # 6
There was a thread on here earlier about a bride whose husband broke the gift and she demanded a replacement from the gift-giver, which was completely ridiculous.
Your situation is a little different, but even if perhaps your great aunt were the one who shipped it, don’t ask for a replacement. But it wouldn’t hurt to know if she has insurance or if it can be replaced by the company, especially since it’s a crystal so maybe expensive.
Post # 7
Thanks bees! I just didn’t know what the etiquette was on broken gifts. I would never ask for a replacement on the gift. Unfortunately, the gift wasn’t off of our registry so I can’t call the retailer and take care of it that way. I am still on the fence whether or not to tell her it arrived broken, and it seems as though it is a bit controversial as well since I am getting mixed advice!
Post # 8
- Wedding: July 2019 - Southampton, UK
I would thank her for the gift, end of story.
Post # 9
I would just thank her and not say anything.
Post # 10
If I’ve learned anything on Weddingbee, it’s that you should immediately tell her she owes you a new gift and direct her to your registry. 😛
Honestly, I would thank her for the lovely gift and leave it at that- no sense making her feel bad.
Post # 11
you should also demand a wedding cake. A wedding cake is not a gift! 😎
it sucks but I wouldn’t say anything:-(
Post # 12
Is there another close relative you can talk to and ask what you asked us? It sounds okay to just thank her for the “generous gift”, but if you don’t even know what it was, what do you do if she asks you a question about it down the line and you draw a blank? Or expects to see it in your house when she comes to visit? :/
Post # 13
It depends if she is likely to visit your house and notice you don’t have the gift on display? That could look quite bad if she did visit..
I see what you are saying about the replacement, you don’t mean you want her to replace it out of her own cash but rather take it through the postal insurance she may have taken out for this very purpose. If I post anything valuable, particularly if it is fragile, I usually do take out insurance with the Post Office or courier and would hope the receipient would tell me if the item was damaged so I could make use of that insurance..
That said, I think you should tell her but make it clear that you only want a replacement if it is insured.
Post # 14
I’d try to call the courier to ask, but I would never do anything but thank the aunt – she will feel awful to know it arrived damaged and will feel obligated to offer to replace. It’s the thought that counts! (And a lesson for all bees, nothing breakable!)
Post # 15
If she shipped it herself, she may have taken insurance on it. I think I would tell her. I never ship anything without insuring it – unless it is something that is genuinely valueless or I really don’t care what happens to it.