I honestly think it depends on which DB store you go to but my experiences were TERRIBLE! DB is the first place I went to try on dresses. I was so excited an could not wait. I went dress shopping for the first time 15 months before our wedding date. lol.
First off when we got to DB they had messed up my appointment. They didnt even have me down for a wedding gown appt it was for a Bridesmaid or Best Man appt. Finally they got me back with a consultant. I had written down all of the dress numbers that I wanted to try on (just like I was told to when I made my appt) The consultant tells me that she can not find dresses for me by number, she needs pictures. So she brings me a book with SOME DB dress pictures in it. I end up showing her 5 of the 7 dresses that I wanted to try on.
She brings me the first one and tells my friend to help me put it on. WHAT?!?!?! That is her job. Not to mention my friend was suppose to be watching my daughter while I tried on dresses. So all 3 of us plus a huge wedding dress had to get into a tiny dressing room and my friend had to put the dress on me. I didnt like it so now it was time for dress #2.
Mind you I gave her 7 dresses that I wanted and showed her 5 pictures. She comes back with a dress that is not on my list. And it was sooooo UGLY! So I tell her that I am not trying that dress on and I want the dresses I asked for. Then she gets an additude with me and wants to know why I dont like it. I simply told her “because its not what I asked for and its not the least bit pretty.” So she says okay and goes to get me a dress on my list. She returns 10 minutes later. (remember all three of us, my friend, my daughter, and myself are crammed in this tiny dressing room. DB didnt provide anywhere else for us to sit or go while waiting for dresses)
The third dress is uglier than the 2nd one she brought out. Now I am ticked. So I ask her “whats the problem. Is there some reason you are not bringing me the dresses that I asked for?” She says that she can not find any of them. So I tell her that I saw 3 of them on my way from the front of the store to the fitting room. Now she says they are not my size. I end up putting on the ugly wedding dress she brought me and walking around the store to get the dresses I wanted in the first place. I found 3 of them, in a matter of 5 minutes, in my size on the rack right in plain view. I only found 3 because I quit looking.
Needless to say my experience was terrible. When DB called me for a follow up survey I told them how bad it was and that I didnt even want to see another wedding dress again. They claimed they would make it right and never did.
I found another dress that I LOVED. It was a DB dress so I went to the store and looked at it. They were busy so I could not try it on but I decided to make an appt to do so. The girl making my appt asked if I also want my BM’s to try on dresses that day. I said “Oh, sure, I didnt know we could do that.” The girl tells me yes and goes to write it in the appt book. This other employee comes up behind her, snatches the book, and says “just write plus BM’s and be done with it. You have phone call waiting” And starts to walk away. I told her “that was really rude to both me and your co-worker.” She then rolls her eyes at me as hard as she could and just walked off.
I complained to the store manager about that too. They never did anything about it and actually acted annoyed that I complained even though they admitted to having problems with this same girl several times before.
Needless to say, I told them to cancel my appt and I have never stepped foot back into that store again.
I really hope your experience is better than mine.