Post # 1
I have had nothing but issues with my bridal salon that we ordered the bridesmaids dresses in. It began when two of the dresses arrived a size too small and all they could offer was to let them out for free, which wasn’t much help because there wasn’t much extra fabric.
They also lost my veil for three months which caused so much stress for me.
And most recently, and the reason for my current state of fury is that they have now gone and shortened one of the bridesmaids dresses, without waiting for her to return to tell them what length! We had decided they would all be mid-knee because it was flattering and short enough to be pretty but not short enough to be inappropriate at all. Well two of the dresses were done to the right length and now one of them is three inches ABOVE the knee! I’m going to lose my mind on these idiots!
My bridesmaid said she didn’t know what to do so she just paid for it and was polite but I’m about to call back and demand they give her a refund because not only was her dress too small, now it’s also too short! What do you guys think I should do, do you think she should get a refund? And what should I say? I’m fuming right now and am worried about totally losing it on whoever answers the phone (which is soo not something I’ve ever done before!!) and I could use some help calming down please.
Post # 3
i think they need to refund your money and fix the dress. thats why they should never assume they think they know what you want without your consent first.
alot of ppl handle things like that better than i do… i can only be nice for so long lol
Post # 4
That’s crazy. Yes, they should compensate you in some way. I would write down everything you want to get across so that the conversation goes the way you want it to and you don’t get too angry or emotional.
Post # 5
@Sking: Thats a great idea to write down what I want to say. I am really shy so I will probably panic once I get them on the phone, but I am very upset about this because it’s insane that one store can screw something up so many times.
Hopefully they will refund her the fees for alterations because it’s not fair that she had to pay for something she didn’t want. 😛
Post # 6
@summerbride12: Exactly. Personally, I get derailed when I try to have phone calls like this. I would ask to speak to a manager and explain what happened with the dress shortening, lay out how they can fix it (refund) and (I doubt there’s anything to be done here) ask if they have any suggestions for what to do with the length.
Unless you want them to do something about the past issues, I would only bring it up if they balk at fixing this. Something along the lines of, I’ve tried so hard to work with your store but (1) first problem (2) second problem, etc…
Focus on the part they can do something about and hopefully you’ll have good results.
And, leave a thorough review for them.