(Closed) Good experiences with Jared’s?

posted 6 years ago in Rings
Post # 3
Member
275 posts
Helper bee
  • Wedding: June 2012

My ring is from Jared and I’ve never had an issue with them.  The only thing I find excessive is that we have to go there every 6 months for 5 minutes just for them to check it for the warranty.  It seems a bit much to me.  You would think that after a while, we’d be able to stop that.  It just stinks a little for us because we have to drive an hour every time we have to go.  Other than that, they’ve been great.  🙂

Post # 4
Member
491 posts
Helper bee
  • Wedding: April 2012

I saw those posts too and was like oh, crap!

Darling Husband got my rings from Jared and we didn’t have any problem! Yes you have to go in every six months to have the stones checked, etc. but it’s just to maintain the warranty so it’s fine with me. Mine have the lifetime warranty so i can get them redipped and all sorts of stuff any time for free! I think it depends on the store but I wouldn’t worry about it if you’ve been there and the staff seemed friendly and accomodating.

Post # 5
Member
1830 posts
Buzzing bee
  • Wedding: November 2014

When we went to Jared looking at rings, we made it clear this was our first time shopping. The first lady was GREAT! She worked with us for about 15 minutes, and then we got handed off to another guy, who was sub-par. I kept telling him there really wasn’t anything that I loved, but he kept insisting I should try on more styles, even though I said I didn’t like solitaire, three stones, etc, when I had tried them on before.

There was one ring I like a decent amount, but it wasn’t the one because the center stone was super tiny (like 1/4 carat), but the manager was basically like “So, how are we ringing this up?” Yeah, we got out of there fast.

Post # 8
Member
1458 posts
Bumble bee
  • Wedding: January 2015

I guess like many of those mall stores, if you go in there with the intent to spend your money there, they’re polite and considerate and not pushy. I went in there to look at rings, but I told them I was just looking (it was 11 AM on a wednesday, I was the only one in the store the entire time, so it’s not like I was wasting her time). The lady wouldn’t leave me alone and asked where else I had been looking at stones and rings. I told her mostly online, but I wanted to come in and get a good feel for the styles, sizes, etc. She looked me dead in the eye and said “most of the rings you see online are cheaper because they’re not real diamonds. They sell lots of CZs online.” I told her I was looking at Bluenile, James Allen, and she said again, completely serious, “they’re probably CZs.” I wanted to be like really lady? Your store doesn’t even sell GIA certified stones, and you’re telling ME Bluenile’s stones are CZs? Jesus.

I hope she was just trying to sway me, and hoping that I didn’t know anything about diamonds, but to say that everything online was CZ was just mindblowing.

Post # 9
Member
1595 posts
Bumble bee
  • Wedding: May 2013

I can’t really speak on behalf of Jareds BUT I do know that Costco sells some gorgeous diamond rings, and the other day I looked in the case and it said they were IGI certified!

Also- I think when you go to *any* jeweler these days (not just jared’s), depending on who you speak with they may be aggressive. It is a tough market out there for them with all these new online sites springing up that tend to have more competitive pricing because they don’t have the overhead of a storefront, such that they only want to deal with serious buyers…not making excuses but just throwing ideas out there!

Post # 10
Member
1458 posts
Bumble bee
  • Wedding: January 2015

@Dell79:  I definitely agree on all accounts, and I know they want me to spend my money in their store! But the fact that she wouldn’t even leave me alone to browse was so off putting. Then coupled with the outright lies about BN and JA? She treated me like I was an idiot. I’m sure it’s just her, and Jared’s may be a fine chain, but that’s bad customer service. If anything, the major difference between online shopping and retail shopping is the customer service! You’d think maybe they’d be better at it haha. But I think somewhere along the line they dropped the service and subbed in “lie about all our competitors.” For me at least…

Post # 10
Member
1458 posts
Bumble bee
  • Wedding: January 2015

Double!

Post # 11
Member
8379 posts
Bumble Beekeeper
  • Wedding: August 2012

My e-ring and band are from Jared’s and I haven’t had any issues (knock on wood). I did have one small side stone come loose after a few months but they fixed it immediately, free of charge.

I guess my only complaint was I had to order my wedding band because they didn’t carry it in platinum, and the girl set up the order for a 6.5 when I was told previously I could order my actual size (8.5). I asked her about it and she seemed embarassed and had to cancel the whole order and re-do it. I don’t know if she was trying to force me into buying their coverage plan to cover the resizing or what, but it was a bit irritating to me. Like why would I order a ring two sizes too small when I could order the correct size and just pop it on my finger? lol

Post # 12
Member
487 posts
Helper bee
  • Wedding: April 2012

@Dell79:  IGI is pretty soft on grading.  Most professional jewelers don’t consider it to be very reputable.  I actually expected Costco to have better quality than that.

We bought a sapphire ring there, and while I was waiting to get it sized, we had our first diamond buying lesson there.  They aren’t terribly knowledgeable (they seemed to be at the time because we didn’t know any different), but she was nice and never pushy.  She gave us her card but we never went back once we did our research and found out they weren’t a good value for our money.

Post # 13
Member
1595 posts
Bumble bee
  • Wedding: May 2013

@GoldfishPie:  I forgot that I wanted to add that your experience was absolutely uncalled for! It is one thing to be pushy, but it is just dirty to lie to a customer or act as if you know something when you are supposed to be coming from a place of knowledge; when you really don’t know much about it at all! It puts a damper, not only on the store’s name but on the diamond selling industry as a whole

Post # 14
Member
1245 posts
Bumble bee
  • Wedding: November 1999

I think like most places, it depends on the sales person you get.

I was in there yesterday looking at a setting and the woman I worked with was extremely nice and patient.  I made it very clear I was just looking and had no intention on buying that day.  She was called away for a moment and another sales man came over and said “what would it take for you to take this home today” and my response was “give it to me for free”.

I was seriously quite annoyed.  They do sell their branded diamonds (Leo and Hearts Desire) but they seem overpriced.

Post # 15
Member
308 posts
Helper bee
  • Wedding: November 2011

I have had great experiences with Jared.  Dh and I bought my ering, both our wedding bands from there and also pandora.  We have also always worked with a wonderful lady.  When we started our search there she spend a few hours with us going over everything and to this day is always there for us.  I agree though that it really does have to do with the people.  I try to never deal with anyone but the one we have had for years now.  We purchased a pandora for a family member over the holiday’s and we had someone different and she was very pushy and trying to recommend things even after I told her we didn’t want or need them on the bracelet and I just stuck to what we wanted and thats all and didn’t let her push me at all. I would highly recommend Jared and then also recommend my lady to them. 

 

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