Post # 1
So today I am bringing my dress back to David’s because it is way to big (tags are still on, I have only tried the thing on twice). I told my consultant during the fitting that I was going to lose weight but she said not to worry and that alterations will take care of it. I did end up losing some weight and a lot of inches. The dress is so loose on me now and I know I can fit in a smaller size much better. Rather than spend a butt load on major alterations I am going to request they exchange it the dress for size smaller to minimize costs.
I have read nightmare posts about David’s being uncooperative. I have also read about them being quite accomodating with reasonable exchanges like this one. All I want is the same dress in one size down. When I ordered my dress it was in the store in less than a week (even though they said 3 months). I am assuming this would be an easy trade…but you never know right?
If you have experience with David’s Bridal please offer youy advice expecially if you were able to get them to be flexible and let you exchange or even REFUND! How did you get them to budge, I don’t care what their policy….customer service is extremely important especially for Brides to be. The most annoying thing about them is they allow you to return online purchases but not in store. Shouldn’t it be a blanket policy, seems so stringent.
I will update tomorrow with my actual experience, check back to see if you guessed correctly!
Post # 3
No advice, but good luck! Remember, they are a company, and customer service is always a biggee. If the store bucks too much, start going up the line. Talk to the manager, then the store manager, then the regional manager, etc etc etc.
Unhappy brides to be share bad reviews faster than good ones…so needles to say, even if you *have* to threaten them a little, hopefully you get what you want in the long run. Nobody deserves to be unhappy! An exchange SOUNDS like an easy fix. Tags are still on, after all! Have you tried calling and speaking to them over the phone?
Post # 4
It really depends on the store. I got lucky. When my veil came in, I didn’t check it before I left the store. When I got home and took it out of the bag, the comb was mangled. All twisted up and in awful shape. I called and complained, and they took it back, gave me a new veil and a 10% discount. But I’ve also heard of them (not the same store) giving a bride the wrong dress, and when she came back, telling her that she gained weight and it was her fault. And that was a manager saying that. Yikes. I think you’ll probably have a harder time since you knowingly bought the size you did, but it will all depend on the manager and the store.
Post # 5
I think you should drive to Northern Virginia, and go to Johnsbride09’s David’s Bridal.
Post # 6
I exchanged my dress for another dress! It had to be equal or greater value but that was fine. Just explain your situation, hopefully they will be able to exchange it for a smaller size.
Post # 7
@JeskaJune20 That makes me optimistic! I am printing out all the positive experiences from boards to show them tonight if they put up a fight. I will use yours too!
Post # 8
I returned my dress for store credit only after speaking with the corporate office customer service rep. I think the only reason they caved was because I was getting all 6 of my bridesmaidsdresses there and I told them if they wouldn’t take it back, I would have to take my business elsewhere. I would not expect them to take your dress back without some pushing, so if you’re not that kind of person, gear up!
Post # 9
You can’t do one thing for a customer and not another. that is a BIG NO NO in business. No matter WHAT business. It’s setting them up for a lawsuit if they pick and choose who they oblige
Post # 10
I would approach it as sweetly as possible. I know at my local DB I gave them a compliment on their excellent customer service and they just about fell over with gratitude. They even brought out their manager so she could hear that they had a happy customer. Maybe go in and approach the salesgirl by saying, "I absolutely love my dress and I got really wonderful customer service when I bought it. You were so helpful then and I’m hoping you can help me today. I purchased the wrong size and would like to exchange it. I’ve had such a good experience here and I just know you’ll be able to help. My cousin/sister/friend is planning to get her dress here next month because I highly recommended you!"
Post # 11
- Wedding: August 2020 - Oakland Manor
I may have to do the same think in a few months, please keep us updated! That said, I might just go to the NoVa store if the glen burnie one says no….
Post # 12
good luck! i went down one size, from a 4 to 2, in the same design and they were cool with it. they just had to look me up in the computer but good luck!!! i think my tactic was to come in and be uber polite.. but ready to talk to the managers if i had to
Post # 13
good luck, i know what a pain it can be to deal with returning stuff! i can imagine its even more of a hassle with a wedding dress!
Post # 14
Just FYI, I went to the Woodbridge one, since there are a few in Northern Virginia.
Post # 15
Sorry, but I detest DB! I’ve been to 4 different locations over the years while accompanying friends. One friend spent $1200 for her stuff + bridesmaid dresses & they wouldn’t even give her a nice garmet bag or color swatches for free. They charged her $20 extra. I can spend $60 in Banana Republic & get a garmet bag for free. I knew that when I got engaged, they wouldn’t see one cent from me.
I hope they are understanding for your situation. Brides shouldn’t have to gear up for battle – it’s just bad business practice.
Post # 16
It totally depends on the store, which may or may not be a good thing. I haven’t gone wedding dress shopping yet, but I did once return a bridesmaid dress for a smaller size, and they were fine with it. Good luck!