(Closed) Guess what will happen at David’s Bridal tonight?

posted 9 years ago in Bridesmaids
  • poll: What will happen at David's Bridal when I try to exchange my dress???
    They flat out reject me and stick to their no exchange policy. : (17 votes)
    27 %
    They give me a hard time & force me to take it up with a manager who eventually allows it. : (27 votes)
    44 %
    Hesitant at first but after some negotiating, I get to exchange it. : (17 votes)
    27 %
    No problems at all! They let me exhange it without even blinking. : (1 votes)
    2 %
  • Post # 3
    Member
    14183 posts
    Honey Beekeeper
    • Wedding: June 2009

    No advice, but good luck! Remember, they are a company, and customer service is always a biggee. If the store bucks too much, start going up the line. Talk to the manager, then the store manager, then the regional manager, etc etc etc.

    Unhappy brides to be share bad reviews faster than good ones…so needles to say, even if you *have* to threaten them a little, hopefully you get what you want in the long run. Nobody deserves to be unhappy! An exchange SOUNDS like an easy fix. Tags are still on, after all! Have you tried calling and speaking to them over the phone?

    Post # 4
    Member
    521 posts
    Busy bee
    • Wedding: July 2009

    It really depends on the store.  I got lucky.  When my veil came in, I didn’t check it before I left the store.  When I got home and took it out of the bag, the comb was mangled.  All twisted up and in awful shape.  I called and complained, and they took it back, gave me a new veil and a 10% discount.  But I’ve also heard of them (not the same store) giving a bride the wrong dress, and when she came back, telling her that she gained weight and it was her fault.  And that was a manager saying that.  Yikes.  I think you’ll probably have a harder time since you knowingly bought the size you did, but it will all depend on the manager and the store.

    Post # 5
    Member
    2640 posts
    Sugar bee

    I think you should drive to Northern Virginia, and go to Johnsbride09’s David’s Bridal.

    😉

    Post # 6
    Member
    397 posts
    Helper bee
    • Wedding: June 2009

    I exchanged my dress for another dress! It had to be equal or greater value but that was fine.  Just explain your situation, hopefully they will be able to exchange it for a smaller size.

    Post # 8
    Member
    180 posts
    Blushing bee
    • Wedding: May 2009

    I returned my dress for store credit only after speaking with the corporate office customer service rep. I think the only reason they caved was because I was getting all 6 of my bridesmaidsdresses there and I told them if they wouldn’t take it back, I would have to take my business elsewhere. I would not expect them to take your dress back without some pushing, so if you’re not that kind of person, gear up!

    Post # 9
    Member
    14183 posts
    Honey Beekeeper
    • Wedding: June 2009

    You can’t do one thing for a customer and not another. that is a BIG NO NO in business. No matter WHAT business. It’s setting them up for a lawsuit if they pick and choose who they oblige

    Post # 10
    Member
    2030 posts
    Buzzing bee
    • Wedding: December 1969

    I would approach it as sweetly as possible. I know at my local DB I gave them a compliment on their excellent customer service and they just about fell over with gratitude. They even brought out their manager so she could hear that they had a happy customer. Maybe go in and approach the salesgirl by saying, "I absolutely love my dress and I got really wonderful customer service when I bought it. You were so helpful then and I’m hoping you can help me today. I purchased the wrong size and would like to exchange it. I’ve had such a good experience here and I just know you’ll be able to help. My cousin/sister/friend is planning to get her dress here next month because I highly recommended you!"

    Post # 11
    Member
    1091 posts
    Bumble bee
    • Wedding: August 2018 - Oakland Manor

    I may have to do the same think in a few months, please keep us updated! That said, I might just go to the NoVa store if the glen burnie one says no….

    Post # 12
    Member
    5 posts
    Newbee

    good luck! i went down one size, from a 4 to 2, in the same design and they were cool with it. they just had to look me up in the computer but good luck!!! i think my tactic was to come in and be uber polite.. but ready to talk to the managers if i had to

    Post # 13
    Member
    68 posts
    Worker bee
    • Wedding: September 2009

    good luck, i know what a pain it can be to deal with returning stuff! i can imagine its even more of a hassle with a wedding dress!

    Post # 14
    Member
    521 posts
    Busy bee
    • Wedding: July 2009

    Just FYI, I went to the Woodbridge one, since there are a few in Northern Virginia.

    Post # 15
    Member
    541 posts
    Busy bee
    • Wedding: October 2009

    Sorry, but I detest DB! I’ve been to 4 different locations over the years while accompanying friends. One friend spent $1200 for her stuff + bridesmaid dresses & they wouldn’t even give her a nice garmet bag or color swatches for free. They charged her $20 extra. I can spend $60 in Banana Republic & get a garmet bag for free. I knew that when I got engaged, they wouldn’t see one cent from me.

    I hope they are understanding for your situation. Brides shouldn’t have to gear up for battle – it’s just bad business practice.

    Post # 16
    Member
    45 posts
    Newbee
    • Wedding: June 2010

    It totally depends on the store, which may or may not be a good thing. I haven’t gone wedding dress shopping yet, but I did once return a bridesmaid dress for a smaller size, and they were fine with it. Good luck!

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