GUIDELINES FOR DO'S AND DON'TS OF A DAVID'S BRIDAL APPOINTMENT

posted 6 years ago in Dress
Post # 3
Member
9917 posts
Buzzing Beekeeper
  • Wedding: June 2013

I had an appointment at David’s Bridal where the woman kept disappearing.  So six dresses would have taken a lot less time had she not kept leaving me there.  If the goal of the store is to sell a woman a dress, they should be listening to her and trying to please her, not ignoring her comments and leaving her to go do who knows what for fifteen minutes at a time.  

Post # 5
Member
2416 posts
Buzzing bee
  • Wedding: September 2012

DON’T GO ON THE WEEKEND IF YOU CAN AVOID IT AT ALL!

My problem with DB is the fact that in that store, more than any other bridal shops I’ve been in, people have taken their mother, brother, sisters, cousins, children and everyone else they’ve ever met with them. It’s ridiculous.

Post # 6
Member
2539 posts
Sugar bee
  • Wedding: March 2012

i would like to add:

DON’T GO TO DB! WORST CUSTOMER SERVICE EVER (AT LEAST IN THE CHICAGOLAND AREA)

Post # 7
Member
1271 posts
Bumble bee
  • Wedding: June 2012

@MrsStrawberry24:  Word.  This post is a perfect example of why.  All I saw is “DO NOT” and David’s Bridal.  Yup, that about sums it up.

Post # 8
Member
9917 posts
Buzzing Beekeeper
  • Wedding: June 2013

I think if a bride makes an appointment at a store, she should be given the respect of the attention of the person with whom the appointment is for the duration of the time slot.  The consultant I had repeatedly left me alone, in dresses that were too tight or ill fitting (I am a size 4 and she kept bringing size 2), when I had immediately stated my dislike for the dress.  I know that I had one consultant in one store of many, but this type of service seems typical for David’s Bridal.  It was frustrating for me not to be able to look at ANY of the gowns other than the Vera Wang White, too.  I mentioned that I liked ONE of them, and the consultant chose three of them, and that was all the looking around I got to do.  

 

You mentioned in the other post that the women working there get paid very low, plus commission.  If I worked there, I would try really hard to listen to the bride, and to be open and friendly.  It does not seem that the women who work there are, typically, friendly and open.  You seem to be an exception — and you don’t work there anymore!  

Post # 10
Member
1235 posts
Bumble bee
  • Wedding: July 2012

I second the “dont go to DB advice! Seriously, Worst store ever!

Post # 11
Member
14 posts
Newbee
  • Wedding: July 2012

@peachacid:  You will love this.  I went in on a Tuesday, there was one other bride there, and our consultant disappeared for 20 minutes.  And where do you think she went?  Across the street to get a Red Bull, because she had a “rough night” before.  The best part?  When we asked for another consultant to help me try on dresses, the woman up front said it was best to wait for our girl to come back.  My mom and I ended up just pulling on dresses, and trying them on ourselves.

Post # 12
Member
1093 posts
Bumble bee
  • Wedding: September 2012

@Miss Orchard: Seconded.

I went in on a Friday and was literally the only customer there for the majority of my appointment.

I think it’s also worth noting that some of their dresses are sold online only. I went in wanting to try on the Kate Middleton reception dress only to find out it was only available online. I was disappointed but my consultant was able to find something I liked even more (and bought!). 

Post # 13
Member
4193 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

OP- well written post.

I agree- if you want the best customer service, go during the week. If you can take 2 hours off work, you will get much better customer service, from any retail shop. I didn’t go to DB, but when I bought my dress it was on a Friday morning, and there was only one other group in the entire store. So my attendant was able to give me her full, undivided attention… and I walked out with a dress that day.

Post # 14
Member
9917 posts
Buzzing Beekeeper
  • Wedding: June 2013

From my other shopping experiences, having a dedicated consultant makes a world of difference.  I felt listened to, and like I could make a connection with the consultant.  And the dresses at these other stores aren’t fantastically more expensive than the ones at David’s Bridal, either.  They’re of better quality, and the service is LEAPS and BOUNDS above David’s Bridal.

 

Post # 15
Hostess
11167 posts
Sugar Beekeeper

@MrsStrawberry24:  That applies to the Bay Area in California as well and the one near Salt Lake City, UT.

OP while the ideas are good in theory my experience leads me to believe that if you don’t have dress ideas, pull dresses and have a bunch of people with you to help NOTHING will get done at DB. Throw in the limited time frame, endless amounts of people and the fact that your consultant is splitting your time with another bride (or two) well you see where I’m going.

 

Post # 16
Member
2065 posts
Buzzing bee
  • Wedding: December 2011

I had a great experience at David’s, so take that with a grain of salt. Depends on the location, not all DBs are going to be hell on earth like some people make it out to be. I actually had the worst experiences at local stores (laughing at my budget, being snooty about my shape, etc). My consultant at DB was amazing, he’s actually the one that pulled the dress I ended up buying, and he was with me the entire time even though I (GASP!) went on a weekend! He remembered me every time I came in the store and was the most patient man I’ve ever met considering I went in with zero ideas other than “not strapless.”

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