- 5 years ago
- Wedding: September 2013
So today I had my first dress fitting! I was really nervous about it because I worried it wouldn’t fit, so I go in today and put it on and it fit perfectly! She even told me I had “room to eat” in it – what’s better than that?! So the only alterations my dress needed were to hem the bottom and add a bustle. I was told by my consultant that it would be $140 for those alterations at a prior appointment (she went in the back and checked the alterations sheet since she said they had set prices for certain things). Today they hand me over the alterations form and it’s $275! Literally almost twice the cost they told me it would be. My mom was there (today and when I got my dress) and spoke with the manager and she was really unhelpful. She just said “Sorry, there’s nothing I can do. Consultants aren’t supposed to quote you a number.” Okay, I can understand that…but how is that my fault that your employees are giving false information?! Another consultant pulled me aside and told me to write a letter to corporate because she unfortunately sees this often. It should have been such a great day because it’s the first time I tried my dress on, but this really tainted it. If it were a $20 discrepancy then I’d live with it, but a $135 difference?
If this had been my only issue with them I might (*might*) have just let it slide, but this is one of SO many issues I’ve had with them. When I bought my dress they told me AA offers a discount because my FH is military (which I really needed because they put my in a dress several hundred dollars over my budget despite us discussing budget constraints earlier. It was still over budget even with the discount). When I got home I researched and noticed that they had given us a 10% when it was supposed to be 15%. I e-mailed them (it was outside of business hours) and the manager responded later and said she fixed it. I e-mailed her a thank you and asked for an updated receipt. She ignored the e-mail, so I went by the store a few days later to get an updated receipt. Not only did she not fix it, she removed the initial (incorrect) discount entirely so it was actually MORE than it was before! I called again to have it fixed and I physically had to do the math for them because they couldn’t understand how to do it themselves (I’m not being rude – this is honestly what happened).
They wanted me to buy the bridesmaids dresses through them of course and I liked one specific dress so I told them I intended to shop there, but I wanted to wait until there was a sale so the girls could get them as cheap as possible (I’d read they have them often and we had plenty of time so we figured we’d wait and see). They told me that there would never be a discount that exceeded the one that they give to brides who bought their dress there because they “want to treat their brides right”. The discount for buying your dress there is $20. Guess what sale they had going last week? Yep, $25 off. It’s only a $5 difference, sure, but to me its the principle of the matter.
There have been a few other issues I’ve had with them, but I will save those details for the e-mail to corporate since this is already long enough, haha. I know some people might read this and think it’s not that big of a deal, but to me it’s really frustrating. I don’t even know if $275 for a bustle and hem is expensive or inexpensive, but when I’m quoted $140 I expect to pay that unless I add on other changes. I expect employees to do their job and I don’t want to have to double check their work because they’re being sloppy. And lastly, I expect to be given the correct information (and if I’m given the wrong information, I would hope they would have the customer service decency to fix it). I don’t think that’s a lot to ask! Problems happen, sure, but fix them.
Okay, I promise – rant over! I’m curious though: have any other Bees had similar problems with AA? I’ve heard David’s Bridal is a nightmare so I avoided them, but I wish I’d been warned about AA prior to this. 🙁