Had my ring checked and my “diamonds” = moissanite. Limited communication now…

posted 1 year ago in Rings
Post # 166
Member
19 posts
Newbee

Another photo I had taken before sending it back. 

Right is my 2.5mm band, left is the ring from MoissaniteCo.

Post # 167
Member
4540 posts
Honey bee
  • Wedding: November 1999

meepletree :  Did you save a copy of their webpage stating the specs of the ring you ordered?? MoCo have been known to double back and #amend  their website to corroborate their argument against the customer.

MoCo Mike…we know you’re reading this…. That is not 2.5mm and you know it!! How hard is it for you guys to do quality control on your stock before you send it out?? I’m certain it would take significantly less time then stalking ring threads on WB and other sites for bad reviews in effort to coerce more “positive reviews”

SMH…you guys have about as much business sense as a head of lettuce 😬

Also, apologize and accept liability for the stuff up. Stop blaming the customer when you know you’ve stuffed up…. That’s just wrong!! 

 

Post # 168
Member
1196 posts
Bumble bee

meepletree : I’m no fan of MoissaniteCo, but before we just start blaming everything on MoisasniteCo, I do have some questions.

Yours look like a knife edge style, is that correct?

Do you have a caliper or did you just eye ball with a ruler? Did you go to a jeweler and have them measure both bands?

Do you have a statement or proof from the site it said the size of the band it is supposed to be?

I zoomed in on your photo and it doesn’t look like you’re quite on the line. It looks like yours could be 2mm, not 1.5mm “at most”, like you said.. Yes, it doesn’t quite match your wedding band. And you are sure your wedding band is 2.5mm? The e-ring I got from MoisasniteCo (that I return), the band was thin at like 1.5 or 1.7mm and yours looks way bigger in width than my did.

So, I’m sorry, but I do not think yours is, at the most, measuring at 1.5mm.

Please don’t take it the wrong way, I’m just going by looking at them and it does not look like a small width band.

What model did you buy from them? Because there SHOULD be a description on their page saying the width of the band, so wanted to make sure we go to look at that to be sure or that they didn’t change their description. Knife band usually runs a bid thicker at like 2mm or more.

When I got my ring from them I thought the band was going to be bigger, but when I went back to read it it was smaller and matched what I actually got. It turned out I was looking at a different cut (oval, radiant, etc bigger cut than a round), so that’s how I got it mixed up. It was my mistake so I tried to live with the thinner band. I’m not saying that’s what happened to you. But I want to make sure you do have some sort of proof to show them since you guys haven’t resolved the issues yet. Like I said, I’m no fan of them (I’m one of the people who ended up getting a refund from them), but I want to make sure you got your T’s crossed and I’s dotted.

If they did provide you with the wrong width band than advertised, then for sure there shouldn’t be a stocking fee for you to pay for their mistake. 

Post # 169
Member
19 posts
Newbee

This is the listing for the ring I bought:

luckyrabbit : 

Yes, the ring is a knife-edge. I wasn’t able to get a steady shot of the ring against the ruler since my hands were quite shaky, especially while trying to take the photo with my phone on the other hand. Hopefully it’s clear though if you look at it relative to the lines, not necesarrily lined up to the 0 mark.

 

The band that it’s compared to is 2.5mm. I’m 100% certain that it’s 2.5mm. It’s been measured by my jeweler in the past.

 

I didn’t have the time to bring the MoissaniteCo ring to a jeweler to get it measured. Honestly, I didn’t even really think to do that since the difference was quite visible.

 

I think one of the reasons it “doesn’t look like a small bandwidth” may be due to the size of the ring. I wear a 2.5-3 US, and this ring was ordered at an inbetween size of 2.75. The small circumference actually makes it look thicker in the photos than in person, in my personal (but obviously biased opinion laughing)

Post # 170
Member
19 posts
Newbee

I also wanted to add that I’m not trying to “blame everything on MoissaniteCo”, nor do I have anything against them.

 

All I’m asking is that they don’t charge me the restocking fee for an item that was not as described. It’s not about the money, since I think it’s only going to be something like $50. That’s inconsequential. It’s about doing right by people. I think people do alot of research before making these purchases, and I thought that sharing my experience could help others down the line. I’ve definitely read 5+ year old posts on this board.

 

I have another piece of jewelery from MoissaniteCo, a pair of earrings that were gifted to me. I can’t even remember how old they are since it’s been so long. They’re the original Forever Classic stones (before the Forever Brilliants even existed) if that gives you a better idea of age. I wear them almost everyday and it’s held up amazingly. It’s definitely a quality item. With any business, I think things can go wrong sometimes, and I just hope that they ackowledge it, and we can all move on. 

Post # 171
Member
1196 posts
Bumble bee

meepletree :  OH dang, you do have a small hand, haha. That could be it then. In that case, I do hope they rectify the issue for you. The word “approximately” is in there, so hopefully they won’t use that to wiggle out. If it is 1.5mm then 2.5mm is no longer “approximately”, but quite quite different. 

Post # 175
Member
35 posts
Newbee

If MoCo are no good then where else can we buy a moissanite ring ? It’s a shame C&C don’t have more options..

Post # 176
Member
18 posts
Newbee
  • Wedding: June 2019

bliblob :  honestly, I went through Alibaba and bought from Tianyu gems.  I know people are freaked about buying from China, but guys I’m telling you it was great!  I wanted a custom ring.  MoCo said they would do this for $1375.  I had it done for $465, with a H&A 1ct instead of the forever one .8ct MoCo offered.  That’s the ring.  Jeweler checked it out, no gaps on stones.  True Moissanite, real 18k rose gold.  He remarked that it was actually really well made.

Post # 177
Member
1196 posts
Bumble bee

mmgroom :  That’s a gorgeous ring. Could I see more pictures?

Post # 178
Member
35 posts
Newbee

mmgroom :  beautiful ring,! That can’t be $465 including the C&C F1 H&A right ? 

Post # 179
Member
906 posts
Busy bee
  • Wedding: September 1984

bliblob :  That’s not a C&C F1 – Tianyu Gems grows and cuts its own moissanite. They are actually one of a couple of Chinese moissanite companies supplying the bulk of privately branded 4H moissanite (Neo, Zaya, Harro, Supernova, etc.) 

Post # 180
Member
18 posts
Newbee
  • Wedding: June 2019

Mrs.Bill :  exactly.  I got the same cut, for a way better price

Leave a comment


Find Amazing Vendors