Had my ring checked and my “diamonds” = moissanite. Limited communication now…

posted 5 months ago in Rings
Post # 61
Member
187 posts
Blushing bee
  • Wedding: August 2019

acg90 :  Definitely talk to your bank about some sort of refund and avoid dealing with them. If you still want to get in touch with them, create a new email outside of yahoo. Perhaps gmail? Gmail is widely used and there should be no issues with emails to or from gmail. Then they wont have a leg to stand on.

So sorry to hear this Bee. I hope it works out for you!

Post # 62
Member
114 posts
Blushing bee

I orderd mine in October 2017, it was Art006, and the emails were with Chris.    I didnt know what to expect with a moissy, I hadnt discovered the Bee until after I ordered, and didnt want the center stone possibly clashing or looking off from the side stones so I asked for all moissy.  Chris was very matter-of-fact that : oh, they are moissanite, item description saying diamonds was a misprint or an error.     

 

Post # 63
Member
114 posts
Blushing bee

acg90 :  ooop sorry,, Im slow, you already found out your answers.  I dont know if my comment helps you or hurts the matter.   I truly hope your issue gets resolved and you can love your ring!!!!

Post # 64
Member
81 posts
Worker bee

I’m so sorry to hear this, but am grateful that you’re bringing this to light.  I’ve been contemplating on ordering a set of rings from MoCo that I can switch to when I travel out of the country.  After reading all the horror stories on this thread…nope thanks!  I’m going to unfollow them on instagram as well since I won’t be purchasing from them anymore.  I’ll keep looking for another company to make my travel sets.  I really hope your issue gets resolved!

Post # 65
Member
3896 posts
Honey bee
  • Wedding: November 1999

bailey2408 :  have you got that email still?? I’d be keeping it for evidence for other people who thought they were buying natural diamond side stones but instead were given moissy….

Your scenario proves that they knew what they were selling and it wasn’t an accident or miscommunication with their manufacturer etc. They outright lied…that’s totally unethical!

 

Post # 66
Member
1282 posts
Bumble bee

bailey2408 :   Do you realize the significance of your post? I’d like to see them tap-dance out of this one.

Post # 67
Member
9 posts
Newbee
  • Wedding: February 2018

Concerning the 3 customers who have posted, acg90, luckyrabbit, and hisson, all of their rings were made with lab diamonds (synthetic carbon lab grown diamonds).  None of the rings were made with Moissanite except for the center stone. I wanted to make that clear because some are making the accusation that we have been switching orders with diamond side stones to Moissanite.  That isn’t true. 

In a previous post I explained why some lab diamonds are electrically conductive and thereby can incorrectly be identified as Moissanite by “diamond” testers (since the tester is only testing whether or not the gem conducts heat and electricity). Other websites such as BrilliantEarth’s explain this as well.  An excerpt from their website

https://www.brilliantearth.com/lab-created-diamonds/

“Natural and lab diamonds have thermal conductivity properties that differentiate them from cubic zirconia with a handheld diamond tester. Some lab diamonds, along with some natural colored diamonds, may be mistakenly identified as moissanites when using certain diamond testers due to similarity in their electrical conductivity. However, gemologists can typically distinguish between diamond and moissanite due to their differing refractive properties, with moissanites being double refractive and diamonds being single refractive.”

Lab diamonds are somewhat new to the industry and unfortunately testing equipment hasn’t caught up.  Overreliance on handheld testers and jewelers not understanding how they actually work can result in incorrect conclusions being drawn.

We have recently received back acg90’s ring, and we are sending it and luckyrabbits to  North American Gemological Laboratory along with a few sample lab diamonds as well to show that 1) all of the side stones in the rings were in fact lab grown diamond, not Moissanite, and 2) that some lab grown diamonds are electrically conductive, thereby causing diamond/Moissanite testers to give false readings.  The results will be posted once we receive them back.  (We would send out hisson’s ring to be appraised as well, but we are still working with her on the exchange.  It will be sent at a later date).

As I explained in the previous thread our company has been transitioning to selling all lab grown gems, including lab diamonds for the side stones.  I am not saying that mistakes weren’t made in the case of these 3 bees who have posted, acg90, luckyrabbit, and hisson.  All were custom orders.   Our customer service reps were working them and their orders were processed while we had been transitioning from natural to lab grown diamonds. It is our fault that the website wasn’t clear that the diamonds were lab grown, and that it should have been communicated to our jewelers that their orders were to be finished with natural, not lab diamonds.  For this reason we offered an exchange or refund (and for those who have chosen to exchange we have offered them substantial discounts for the inconvenience). 

As far as bailey2408 is concerned, if she rechecks her emails, she will find that her concern was that the side stones were going to be Forever Brilliant brand, not Forever One brand Moissanite, and that the stones wouldn’t match.  The website was unclear which brand the side stones would be, and we confirmed in the reply that they would be Forever One.  Diamonds weren’t discussed.  I hate to have to publicly contradict what she stated, and it’s really neither here nor there, but since some want to make a hay of it, I feel it’s important it is clarified.

Post # 68
Hostess
3077 posts
Sugar bee

mcmike :  But they expected, and thought they were getting, natural diamonds. Not lab diamonds. 

Post # 69
Member
114 posts
Blushing bee

Ok, I was wrong and remembered incorrectly.  The listing was for forever brilliant and I request F1 and they said the error was in the listing for FB.  

Now two points of full disclosure.  1. Ive had major  brain injury and my memory SUCKS, super duper sucks, so very easily I could have forgotten and got it wrong.   2.  Chris emailed me pretty much immediatley after my post and he sent a copy of our conversation that shows I asked for F1 vs FB.  So take my post with a grain of salt I guess.  I cant say who to trust my broken brain that swears it said diamond  or an email that was sent by the company your mad at.    I know most wont be happy or content with this reply,  but I dont want to put a company in a bad light if Im the one that is wrong!!!  

 

Post # 70
Member
687 posts
Busy bee

Yeah, very misleading.  If i paid for natural diamonds, and then received lab created diamonds I’d feel ripped off.  Is this explanation of selling a lab diamond vs natural diamond a way to legally sidestep the fraudulent claim that the ring would have “diamonds”, but then did not contain natural diamonds?  

Post # 71
Member
458 posts
Helper bee

To anyone interested, I’m not sure if I’m allowed to post links here so I won’t. If you Google “MoissaniteCo Exposed”, you’ll find some evidence of past scandals and potential fake reviews on their part. I’ve seen too much problematic behavior from this company and it looks like it’s coming to a head.

Some really interesting stuff with numerou screen grabs. Highlights include a possible fake Weddingbee review perhaps posted by someone involved directly with Moissanite Co. 

Even crazier is the post where it would appear that maybe MoissaniteCo wrote a fake review which called out by name a past unsatisfied customer and called them “under educated” and “illiterate”. 

Post # 72
Member
8465 posts
Bumble Beekeeper
  • Wedding: March 2014 - A castle

mcmike :  So how about getting a customer service line? 

Post # 73
Member
9 posts
Newbee
  • Wedding: February 2018

DrAtkins :  I agree it is needed.  But nearly 3 out of 4 emails are related to customizations and modifications.  Our customer service reps aren’t able to give quotes on the spot, and so for that email is the best route.  We are soon going to launch a new website, and then once thats done we are going to work on integrating a good CRM with our website, email/chat software and telephone line. 

Post # 74
Member
938 posts
Busy bee

I would love to see the before and after pictures of the rings these 2 bees got back.

Did they really make them well for you guys? 

Post # 75
Member
3896 posts
Honey bee
  • Wedding: November 1999

mcmike :  man you guys are good… You are amazing at making things disappear and getting people to recall things differently after a conversation with you. They should send you to the White House, Russia, China and North Korea to make things there disappear…

You still haven’t answered why you changed stuff on your website after hissoons original post?? Also if her side stones were lab diamonds and your website included that information clearly, you would have not changed them over and “work” on her ring! It seems like a lot of people got moissy side stones and not lab diamonds as you stated!! So basically your updated website is still bullshitting about what people are actually buying!! Nothing wrong with a lovely stone like moissy. It’s the deceptive behaviours that you guys are practicing that people are pissed about!

#IcallBullshit

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