Concerning the 3 customers who have posted, acg90, luckyrabbit, and hisson, all of their rings were made with lab diamonds (synthetic carbon lab grown diamonds). None of the rings were made with Moissanite except for the center stone. I wanted to make that clear because some are making the accusation that we have been switching orders with diamond side stones to Moissanite. That isn’t true.
In a previous post I explained why some lab diamonds are electrically conductive and thereby can incorrectly be identified as Moissanite by “diamond” testers (since the tester is only testing whether or not the gem conducts heat and electricity). Other websites such as BrilliantEarth’s explain this as well. An excerpt from their website
“Natural and lab diamonds have thermal conductivity properties that differentiate them from cubic zirconia with a handheld diamond tester. Some lab diamonds, along with some natural colored diamonds, may be mistakenly identified as moissanites when using certain diamond testers due to similarity in their electrical conductivity. However, gemologists can typically distinguish between diamond and moissanite due to their differing refractive properties, with moissanites being double refractive and diamonds being single refractive.”
Lab diamonds are somewhat new to the industry and unfortunately testing equipment hasn’t caught up. Overreliance on handheld testers and jewelers not understanding how they actually work can result in incorrect conclusions being drawn.
We have recently received back acg90’s ring, and we are sending it and luckyrabbits to North American Gemological Laboratory along with a few sample lab diamonds as well to show that 1) all of the side stones in the rings were in fact lab grown diamond, not Moissanite, and 2) that some lab grown diamonds are electrically conductive, thereby causing diamond/Moissanite testers to give false readings. The results will be posted once we receive them back. (We would send out hisson’s ring to be appraised as well, but we are still working with her on the exchange. It will be sent at a later date).
As I explained in the previous thread our company has been transitioning to selling all lab grown gems, including lab diamonds for the side stones. I am not saying that mistakes weren’t made in the case of these 3 bees who have posted, acg90, luckyrabbit, and hisson. All were custom orders. Our customer service reps were working them and their orders were processed while we had been transitioning from natural to lab grown diamonds. It is our fault that the website wasn’t clear that the diamonds were lab grown, and that it should have been communicated to our jewelers that their orders were to be finished with natural, not lab diamonds. For this reason we offered an exchange or refund (and for those who have chosen to exchange we have offered them substantial discounts for the inconvenience).
As far as bailey2408 is concerned, if she rechecks her emails, she will find that her concern was that the side stones were going to be Forever Brilliant brand, not Forever One brand Moissanite, and that the stones wouldn’t match. The website was unclear which brand the side stones would be, and we confirmed in the reply that they would be Forever One. Diamonds weren’t discussed. I hate to have to publicly contradict what she stated, and it’s really neither here nor there, but since some want to make a hay of it, I feel it’s important it is clarified.