Post # 16
Okay well if nothing like this is mentioned in your contract, I’d definitely talk to her about it! This seems really weird. Her Facebook page is the same, hasn’t mentioned anything about moving, prices are the same…? I’d take Speck’s advice above for sure.
Post # 17
It looks kind of like she just got”too big” and doesnt want to do it. I just went to her website and it now has a whole new look along with 8 people underneath her! It is a lot more professional then when I hired her.
This is insane. It is like, book with clients and then when you decide you don’t want to do it anymore just screw them over three weeks beforehand? She stated that it had been in her contract when I signed it but the contract I have specifically says her and has NOTHING about a team. Its crazy, when I met her she seemed geuinely nice and friendly. The more I think about this the more upset I get because it feels like I am not good enough for her to do my make up/hair. I dont ever want to talk to her again. But now I have three weeks to find someone and it is probably going to cost me a fortune which I cannot afford.
I hate people.
Post # 18
janeloveskyle: i would contact her. Speak with her again. Try to explain why you are upset and go over the contract again….. If all else fails I would be contacting the Better Business Bureau!!! Report her and also I would leave a review of the treatment you receive. I’ve been in the industry for about 17 years and that’s not cool at all!
Post # 19
You’ve gotten some good advice and this situation really sucks but I just want to pipe in and say BREATHE because it will be ok. See if she will give you a free trial with the team member. You may end up loving them even more than her. A similar thing happened to me, the person who was supposed to do my makeup (and who gave me the trial) had to cancel so they found me someone else and gave me another trial. This was also like a month before the wedding. I freaked out but then ended up liking her more than the original person. Good luck!
Post # 20
Thanks guys! I am super quick to get angry so the more I think about the situation and how much she sucks, I just have to get this over with and then I can write horrible reviews 🙂
Post # 21
After reading your updates, this sounds super shady to do! I would ask for a refund of your deposit and look for a new make up artist who will treat no different than anyone else. In the end you are still paying for their services I don’t see how you being a budget wedding should be treated any different!
Post # 22
lol here is another update:
So now she says she can come cuz she wants to be there for me. What the heck. So I said, don’t worry about it I will find someone else because I don’t want to cost her money by flying up here only to not pay her enough and then her be out money. Anyways when I said don’t worry about it I just want my deposit back she got defensive and was like, if you are just going to hire someone else why does it matter that I was going to send someone else?
I dont even know what to do here. I feel like this is so unprofessional!
Post # 23
janeloveskyle: How ridiculous! Sorry you’re in this situation.
If I were you, I’d slow down the contact while you try and arrange a plan B. Unless you are confident in potentially doing your make-up yourself, I wouldn’t burn that bridge until absolutely necessary. I’d try and see if you can find anyone else who is available and can fit you in for a trial ASAP so that you can be sure, and keep her hanging in the meantime (if you can).
If you can’t line up someone else, I would go back to her and say that her messages threw you through a loop but now that you’ve had time to think about it, you think the best solution would be to go ahead with using her team, so long as you can have a complimentary trial to ensure the styling is what you need. That way she is spared additional expense from having to travel to perform the services herself (even though we know this issue is completely her responsibility!!) but you still receive both the styling and pre-event reassurance you had expected when booking with her.
Personally, I would feel awkward having her do the work herself now, as it’s a special and fun time before your wedding so you don’t want any tension in the room and you’re clearly (and understandably) not happy with her. Good luck!
Post # 24
Heres an update:
After contacting about 12 other MUA there was only one available for my day and she wanted almost $1500 for 5 people including putting her and her assistant up in a hotel overnight becuase the venue is an hour away.
That is not happening. So I talked to the original lady and said she could just send someone but please no more suprises. I sent her the rest of the moeny, via paypal yesterday with directions and information and I haven’t heard anything since.
I am really regretting this decision. I will be happy when the wedding is over and I can give her reviews all over the internet.
Thanks for the advice Bees! I get angry so quickly that I need to learn to think and calm down for an hour or so before I make any decisions!
Post # 25
janeloveskyle: I mean if you can find someone else then file a dispute with paypal. They pretty much always err on the side of the buyer.