Forgive me, this will be a bit lengthy. But I wanted to share my experience because up until a few weeks ago, I was scouring the internet trying to decide which jeweler to trust for such an important purchase, and I knew no matter which way it went for me, I wanted to put my experience out there for other brides-to-be to see.
I purchased from MoissCo recently and it was a great experience! How I wound up there is a long story. Fiance and I didn’t do much research prior to discussing getting engaged, and we (unknowingly) wound up with a ring that was costume jewelry. After a couple months of wear, the gold plating flaked off and the center stone fell out. I started researching all things e-rings and now know more than I ever thought I would about metals, settings, center stones, etc.
I had my “dream ring” in mind… 7.5+mm cushion cut moissanite center stone, set in a split shank halo setting. I looked both locally and online, and MoissaniteCo had (hands down) the best prices. So I started researching MoissaniteCo, reading reviews and the like. Its actually how I stumbled across this site. I saw some pretty nasty reviews and some horrible interaction between the MoissaniteCo staff and their disgruntled customers and that really turned me off to them. As someone who works for a Fortune 100 company, I couldn’t fathom how they could react and respond to their customers in the manner they have online. I had actually decided against them because of that and was going to suck it up and pay the inflated cost to get a Brilliant Earth setting with a moissanite center stone. But I just couldn’t justify spending that much on a ring. I did more research, nearly drove myself mad with the stress of it all, and finally opted to give MoissaniteCo a try.
I made sure to read up on their return policy, and even emailed them and asked questions to be sure I read it correctly. Making such a big purchase online is scary, especially without being able to see the setting in person at all. I knew the stone would be fine, but its difficult to tell how settings would look in person versus those zoomed-in stock images that you see online. My customer service with MoissaniteCo has been nothing but pleasant. They answered all my questions and even guided me towards some “real life” pics they found online of another customer who ordered the same setting I was interested in, so I could see some non-stock images of the ring. That was enough to convince me to give it a shot. If I didn’t like it, I could return it. If I did like it, I would be saving myself thousands of dollars.
I ordered my ring on 2/24/16 and was told it would take 10 business days to produce and ship. I paid for the overnight shipping because after spending that much money, having to wait on production and shipping is TORTURE!!! I wasn’t expecting it to ship until today (3/9/16), but it actually shipped on 3/4/16 and arrived 3/7/16 (overnight delivery doesn’t include weekends, apparently). So I received the ring 3 days sooner than expected AND the day it arrived was actually the 1 year anniversary since my Fiance proposed. So… perfect timing.
The ring is stunning. I wanted a larger center stone, but anything larger than 7.5mm would’ve been a custom order and voided the return policy, so I stuck with 7.5mm. I’m hoping years down the road I can upgrade to a larger F1 center stone. I went with FB because I’ve had classic moissy jewelry previously, and it was beautiful, so I knew I’d love the FB stones too. Indoors it is colorless. In the sun I can tell there’s a slight warmth to the stone, but unless you’re looking for it- you wouldn’t notice. It sparkles like crazy in the sunlight. I’ve tried capturing images of it with my DSLR camera, but the photos do it no justice. The setting and center stone are both absolutely perfect. They also have a loyalty/rewards program that I didn’t know about until I ordered with them. Thanks to my e-ring purchase, I have a good $78ish credit with them that I will likely put towards my wedding band purchase, when the time comes.
So if you’re hesitant to order from them, read up on their return policy and make sure whatever you’re ordering is covered by it. Ask them questions if you have any. Once you do that, there’s no reason to not give them a shot and possibly save yourself so much money.