(Closed) Has anyone had issues getting ahold of booked vendors or venue coordinators?

posted 7 years ago in Venue
Post # 2
Member
178 posts
Blushing bee
  • Wedding: May 2016

 

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eroxibride1024:  I wouldn’t let it worry you yet. I was having the same problem with the venue that I booked and was so worried I made the wrong decision in booking that venue. Turns out something was wrong with my email and her cell phone service so I was so relieved when I finally got ahold of her. I hope it turns out being okay for you as well. Good Luck!

Post # 3
Member
249 posts
Helper bee
  • Wedding: October 2015

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eroxibride1024:  Could she be out of town for the holidays? Or maybe just swamped from the wedding season that has just ended. I’d be less concerned if the person has been very prompt with replying to emails or phone calls before, since just after the holidays it is entirely possible that she is just so busy that it takes her a little longer to get through emails or to call people back. I hope you hear back from your wedding coordinator soon!

Post # 4
Member
166 posts
Blushing bee
  • Wedding: September 2015

I’m having the same issues with my August 2015 wedding. I’m trying to relax about it because while obviously our wedding is priority number one to us, the venue probably has 100 weddings before ours…it is frustrating though when you feel like they were so attentive until they got your deposit and now they won’t give you the time of day!

Post # 5
Member
327 posts
Helper bee
  • Wedding: December 2014

This was my experience.  I was frustrated because I wouldnt get answers to my questions for days and it would drive me crazy.  Then about 6-8 weeks before my wedding ALL my vendors went into serious mode and started focusing all attention on my event. Its like all attention was on me and they got into detail about things I didnt even think about to ask. I realized looking back now that because I had months to go before my event, they pry make closer events priority.  Think of all the events they have going on on a weekly basis so I guess what Im trying to say is try not to stress out.  It doesnt justify her not calling you back at all though, so I dont think you would be out of line to complain a little about their response time.

Post # 6
Member
3791 posts
Honey bee
  • Wedding: October 2014

Ick for frustrations!

I did a lot of my contacting by email, and our reception venue (a hotel) would take DAYS to respond. It was so odd. We had 2 people that we worked with. The sales manager up until about a month before, when we worked with the catering manager. Neither were punctual with getting back to me on anything. My sister works in the hotel industry and she said that is very unprofessional to take days to get back to people, regardless of their question.

SOme vendors are probably busy, depending on the season and what is going on. With ours, the hotel hosts a TON of different events so I knew that most days were probably booked with those things. I actually work right by it, and see cars in the lots all the time – who would be there for an event and not just for staying at the hotel.

I’d give her a couple days, but then try again to get in contact with her.

Post # 7
Member
4017 posts
Honey bee
  • Wedding: October 2015

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eroxibride1024:  Hello, date twin!

When I first got engaged, the very first thing I did was email my dream photographer. She emailed me back right away and said she was currently away from her computer, but she’d send me a list of her prices ASAP to look over. That was sent on a Sunday morning. By the following Sunday, I still had not received anything, so I reached out to her again. Nothing. Another two weeks went by and we were itching to start booking vendors, so I sent her another email. Nothing. Then about a week after that, I emailed her from a completely different email and within hours I got a response: She emailed us her pricing packages. I had a question and emailed her a few of my questions…and I never heard back from her.

At that point, I was beyond frustrated and moved on. She isn’t on weddingwire or theknot.com or anything, because I would have left a review that she was so ungodly hard to get ahold of. I don’t like feeling like I have to chase down vendors just to get a response to a simple quesiton. I think a week is a reasonable amount of time to get back to someone (unless it’s the week before their wedding), but this was totaling over a month without a response and several emails. 

I could never book with someone who was that hard to get ahold of. My photographer always emails back within 24-hours, my DJ is on my Facebook so I’ve chatted him with a quick question and he’s done the same, and my videographer actually reached out to me two weeks ago to ask how planning was going and just touch base. I haven’t really had many questions or comments or even really needed to get ahold of my vendors yet, but now that we’re nine months away from the wedding, I like that they are so easily accesible. 

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